I was in a rush and the team member was very helpful in what the top 6 selling cookies were, they are kept warm, I think an excellent selling point. Ours were devoured by our group of 4 in minutes and all sang the high praises of this local shop. I'm visiting but my friend who is joining the university I am sure will be back. read more

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Service was very informative late night! The warm cookie with the ice cream was amazing. This is something everyone has to try when they need a sweet fix read more

Insomnia Cookies - Deluxe Cookie'wich - Desserts Near Me - Oxford, Ohio

Purchased a gift card. Friendly customer service at the counter and a clean store. They also serve ice cream. read more

Insomnia Cookies - customers in a bakery - Desserts Near Me - Oxford, Ohio

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I was SUPER excited that they had gluten and dairy free chocolate chip cookies. Despite that's the only GF/DF cookie they had, it was fine by me because those are my favorite. These cookies came out freshly baked and ooey gooey YUMMY!!!! We got a box of 6...suffice it to say I wasn't able to finish them, however, two days later, they were still soft!!! Well done Insomnia! well done. read more

Insomnia Cookies - My gf/df chocolate chip cookies! - Desserts Near Me - Oxford, Ohio

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Just joined CookieMagic and stopped in for a free cookie and $1 deluxe cookie. Nice lady up front was patient and kind, as my app wouldn't pull up for proof. The flavors I wanted were quickly handed to me. I'm not sure what these other reviews are about - but I'm H-A-P-P-Y!!! read more

Insomnia Cookies - $1 - incredible! - Desserts Near Me - Oxford, Ohio

Too pricey You can buy a meal for that price. Not everyone can afford it No no no no no no no no read more

Pretty good service except for that one guy that works weekends, fuck you. Amazing cookies read more

Insomnia Cookies - a group of people standing outside of a restaurant - Desserts Near Me - Oxford, Ohio

The concept is amazing. Cookies delivered anytime you want until 3 a.m.?! Wow, I would have killed for this as a student. Back in town for a visit, my husband and I went into the store to grab a few cookies. The selection is pretty good and we got double chocolate chip, triple chocolate chunk and an M & M cookie. I took a look at the cookies in our box and the triple chocolate chunk was obviously burnt, even dark brown around the edges. I tried a bit to see if it was OK. Nope, burnt. At the point, the salesperson had gone to the back and was chatting with another worker. I stood there five minutes, then finally yelled for assistance when no one turned around once. I was given a less burnt cookie. Later when we tried the double chocolate, they were hard as rocks. Microwaving them 30 seconds each barely softened them. The taste of the cookies was good. But burnt and hard? Nope, won't be back. read more

Insomnia Cookies - The cookie box - Desserts Near Me - Oxford, Ohio

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Great gift for your college student, especially during finals. I live out of state and it's still easy to order.

I am a frequent regular at Insomnia. It really hits the spot and it is the best cookie/dessert place in Oxford. The hours(open until 2am) are very convenient and the prices are reasonable. Sometimes I hope my friends have bad days so that I have a reason to buy them the "sorry your day sucked" cookie cake. My only complaint is that they don't accept cash. I don't like looking at all of my insomnia cookie charges on my card. read more

Cookies are delicious but the big man that works there is a feckin grouchy dude! I understand Covid times and Covid rules and regulations. I am by no means a rule breaker either. Sign on door states masks mandated by Ohio law, no problem. Two teen daughters and I all have masks on (I told you- we're law abiding citizens!) 6:15 on Sunday evening, no one in lobby, my daughters and I walk in...big grouchy employee yells and I mean bloody freaking yells THERE ARE ONLY TWO PEOPLE ALLOWED IN LOBBY. Holy shizz, man, CTFD. How about have a sign on your g-damn door stating this limit like every other normal establishment? The ATTITUDE was terrible, absolutely terrible, like we were absolute idiots for not psychically knowing the two person limit. All he had to do was talk like a normal person and let us know about the limit instead of berating us like 5 year old children. So yeah- customer service is the PITS. read more

I've ordered from here multiple times, usually it's pretty great but #1 cookie availability varies day by day so if your fav isn't standard you may have to wait, and #2 the reason I give 3 stars is because I ordered some 2 hours in advance for my bf to be delivered on his lunch break, and they were late causing him to have to stand by the front entrance waiting for them for a significant part of his break. A major inconvenience when I'm just trying to do something nice. TLDR; Don't order in advance or they may forget about you and don't expect all cookies to be available all the time read more

Their cookies are always tasty and warm (when you go in store!) ice cream is a nice add on option. Make a sandwich!

Cookies are extremely small for the price. Very average taste. Definitely prefer Crumbl over this any day.

I wish I could give ZERO stars!! One day I will throw my bigwich in the cashier's face, mark my words. She was the most blatantly rude, miserable person I have ever witnessed. Isn't buying cookies supposed to be a joyful experience? Not here! I didn't know I need to have my guard up the moment I step foot in a cookie shop. Her words hit me where I was most vulnerable. Cruel, unusual punishment. We're baking our own cookies next time and will be selling them outside of Insomnia to spare others from ridicule and embarrassment. read more

Something is wrong with this location. Waited 17 min at 9:30 pm and there were 2 people in front of us. One girl at cashier and she asked the people before us and me to repeat order. She told second woman who came up to help what our order was - 3 cookies- and that woman asked us to repeat. There were many people working in the back. read more

Impossible to order on the phone, 20 min wait, hung up. Ordered online and guess what- delivery time will be in 6 hours. Ok- they're busy I say. Does it get there on time, no way. A full 45 min after my delivery time, we call. Can't find order. They say - check to see if you were charged. Gave them the order number- oh they found it. Customer service- the worst Phone ordering- non existent Online ordering- good luck Delivery time- meaningless read more

This place has terrible staff and awful delivery time. It's only good if you are already uptown mid day and want a heated up cookie that is overpriced read more

Updating to three stars based on the company's impressive reaction to my barrage of complaints. I received not only a refund, but my daughter and I BOTH received a shipment of 2 dozen assorted cookies with a hand written note from their CMO! The cookies arrived fresh and individually wrapped with reheating instructions for that warm cookie experience. I still wouldn't order local delivery on a holiday, but they won my family back as customers with their generous response. I hope to be able to bump them up to four stars in the future, I'll try them out for delivery to my daughter a couple of times and see where that takes me... read more

Insomnia Cookies- bakery company located at 33 E. High Street in Oxford, Ohio has the worst overall service I have seen in my near twenty years on this earth. Considering my order of cookies (6 piece x1 with 2x chocolate chip, 2x m&m, snickerdoodle, white chocolate macadamia nut) that never delivered, TWO HOURS POST ORDER. I can't leave out the two times that I was hung-up on while explaining my situation and concerns with customer service, located in Cincinnati. outrageous. cookies never came. read more

Placed an order at 2:30, with a 4:45 delivery request for my college student's Christmas/birthday dinner. At the 30 minute late mark, I got a call saying the order never showed up. I contacted customer service and was told the order would be there shortly. Almost immediately after I hung up, I received a problem notification to call customer service. We are now at 45 minutes late and in told order was not delivered even though I had put delivery driver instructions on the order. Apparently the driver can't read. I'm told the order would be delivered sometime tonight, maybe 10-30 minutes or more. I wasted 30 minutes on the phone with one apathetic representative and one unable to help. So, everyone goes back to studying for finals, no birthday dessert, my son has to hang around and wait for some cookies that may or may not show up instead of going to the library to study for finals. Oh, but I do have that free cookie coupon with minimum purchase for my troubles! My son later told me that the Oxford location has a terrible reputation and he would have told me to not order from them had I asked him first. Will never order from them again. There are other stores in the area that can provide a similar service. read more

The service here is pretty terrible in my experience. First time i tried ordering, there was about a 4 hour wait so I canceled. Second time was fine, third time delivered wrong order, waited an hour and they came back with the same thing.. not really worth it read more

This place is amazing! I called and ordered cookies for my best friend's family after the passing of a loved one. The family wasn't home at the first delivery attempt so they went back later in the day to make sure they got their gift. Thank you Insomnia Cookies! Everyone thought your cookies were delicious and I really appreciate you making a couple of delivery trips. You rock! read more

Melt in your mouth type of cookie. There is usually one around colleges, which is very convenient and tempting.

The best place if you've got a late night sweet tooth. Their brownies are amazing but what seals the deal are their lemon white chocolate chip cookies. read more

Great place, great cookies and ice cream! Don't know what the rest of these schmucks are talking about!

I really wish I would have gone to YELP before ordering from this store. Ruined my birthday cookie to my Freshman son. They had 2 drivers that did not show up and notified me that they could not deliver an hour after the scheduled delivery time. Crazy that you cannot talk to people at the store. I will not be using this store again as there are better options in Oxford (thank you for the suggestions reviewers!) read more