Stopped by to try one mid-afternoon. Nice and warm, my M&M cookie was appropriately gooey and chewy. The counter staff was friendly too. Despite the nice quality, I thought the price a bit high for what I received, and that's inflation. If you can't bake your own and you need your chocolate fix right now, this is your place. read more

I don't get here very often. It's kinda tucked away in a little plaza off of WMU. Always great choices in cookies, and even better if you add a scoop of ice cream! Staff does their job but definitely isn't jumping with excitement. Place is usually clean except if you catch them at a busier time. Always worth stopping if your on campus read more

Insomnia Cookies - Double Chocolate Mint with mintersteller ice cream - Desserts Near Me - Kalamazoo, Michigan

The hours say they open at 12pm but waited 10 minutes and they took their time opening the door knowing they had customers outside waiting for the door to be opened. read more

3 times i've gone, weeks apart, no gluten free options in stock on any of the occasions, none. i understand if it was once or twice but 3 times is insane. Service was nice and the workers are always kind but it is unfortunate that you advertise GF things but never actually cary them. I just have to go somewhere else. read more

It says they are open till one and I'm here at 12 and they are inside but the doors locked and they won't let me in. Man I really wanted some cookies so bad I got up outa bed and drove here and confirmed they're hours and everything. I'm so annoyed last time I come here I'm just making the cookies next time this is bogus read more

I really wanted to try what it's like so I finally stopped by and I had to use restroom first. That's when all my appetite disappeared. The restroom was SO NASTY made me question about the owner. It looked like NO ONE CLEANED IT FOR A COUPLE MONTHS. It was DISGUSTING...!!_ When I see a sign like that it makes me really re-think about consuming any kind of food from the place. I couldn't trust how they maintain/keep their ice creams nor cookies at that point. The guy employee was putting lip balm on his lips with his fingers (I didn't see him washing his hands after...(°_°)?!) and was not wearing any form of uniform or an apron. He didn't greet nor cared anyway that a customer entered. It worked out for me because I didn't want to try anything from that business after all. It really concerned me for others' safety. Never coming back for sure! read more

The cookies are good. But pick up your own order, the delivery people are not good or accurate.

Pretty average cookies tbh. The service was prompt. I more than likely will not be here again unless I have a late night craving for cookies. Then again, they are called "Insomnia" cookies! read more

After hearing about this, we finally went (thanks, dad!). I was surprised by some things... here's my deet list: Pros: Delicious cookies! Warm cookies! Super friendly staff Cons: $1.60 for a regular size cookie, more for a deluxe (!!!!) If you're thirsty, a little jug of milk is over $3 (cute idea, though) Not much seating room - a few bars attached to the walls, and a few high perch stools That said, it was warm, the cookies were warm, and we enjoyed ourselves. It was just really expensive for what we got. read more

Insomnia Cookies - Desserts Near Me - Kalamazoo, Michigan

I mean, the name says it all, cookies WHENEVER you have a craving and they are even warm???? Yes!!! I love going here and trying out the seasonal cookies; there's always something new! My go-to's are the White Chocolate Macadamia nut and Chocolate Mint Chip which are both followed closely by the Peanut Butter cookies! Service has always been welcoming and the staff is always ready to answer questions and to chit chat to make it feel like home.....now that I think about it, home might be a bad idea, cookies for dayyyyzzz! Anywho, I recommend if you're in the area! You can watch out for their deals too, they are epic! read more

Insomnia Cookies - the outside of a store - Desserts Near Me - Kalamazoo, Michigan

How cool is it that you can have cookies and ice cream delivered to you in the middle of the night!!! We ordered two big delicious ice cream cookie witches. It was a little hard to eat the the cookies with the ice cream as a sandwich though. The cookies are soft, tasty and huge!!!good quality ice cream too. I highly recommend the peanut butter cup cookie! read more

Insomnia cookies are absolutely delicious. The cookies are moist and flavorful. The deluxe peanut butter cookie is my absolute favorite -a big PB cookie topped with huge chunks of Reece's PB cups. My second favorite is the s'mores -a moist chocolate cookie topped with warm gooey mallow. They're both truly divine. I knocked off a few stars for the following reasons: First, the prices are very high. Like, there's a little steep -and then there's $3/each for the above-mentioned cookies. The small regular cookies are $1.50/each. Second, staff are friendly, but they are consistently out of flavors -at least 75% of the time. Because of the price, I rarely buy these treats -as delicious as they may be. The past 3 times (in a row) I've had massive cravings stronger than my aversion to the price, they've been out of the cookies I want. The staff have offered to bake them, but waiting 15-20 minutes is not happening. This is unfortunately very common with other flavors as well. I likely won't return anytime soon, I literally have left the establishment empty handed every single time this year because preferred cookies were not available. read more

See all

I ordered 3 cookies: smore, caramel, and piña colada. Everything was dangerously good- eating them as I type this. I'm not a fan of Crumbl Cookies because the cookies taste artificial and have a layer of frosting thicker than the cookie (and the price), and these taste so homeade and flavorful and rich. Another thing I love is the variety... so many classics but also so many unique flavors. read more

This was my third time ever at an Insomnia Cookies, and probably my last. After paying big bucks for over-baked cookies, I left disappointed. Like most customers, I visited with a craving for warm, soft-baked cookies fresh out of the oven. However, one look at the prices instantly destroyed my craving. $1.60 for one cookie is crazy expensive in my opinion. Even worse, deluxe cookies (slightly larger than the traditional cookies and with more toppings) are $3.20 each. Uh, no thanks. We shelled out almost 10 bucks for 6 cookies. It's a major rip off, but I kept thinking, these cookies will be so good. Wrong. Though they were warm, they were brown around the edges and not as soft as I'd prefer. I can make better cookies from scratch for a fraction of the cost. My recommendation for you if you're craving fresh baked cookies: call your local Subway and ask when they're making a new batch. Three cookies from Subway cost about as much as one cookie here, and they taste just as good if not better. Do not buy into the hype of Insomnia Cookies. They are extremely overrated. But if you're still interested (how?), here's some helpful information: With 12 different cookie flavors, there's something for everyone. The also serve ice cream and brownies which you can combine to feed your worst sugar craving. They deliver, but there's also limited seating in house if you want to hang out here. read more

Insomnia Cookies - Here's what you can order. The 'wiches look pretty good! - Desserts Near Me - Kalamazoo, Michigan

See all

One of our bosses sent a box of cookie from this place, for a job well done. Wow we must be awesome ! The cookies were just the right amount of chocolate chip and chewy cookie ! This was a great motivator for me great work! read more

My wife and I had a sweet tooth one night and found that Insomnia has vegan cookies. They tasted fresh baked. Double chocolate, chocolate chip, chocolate chunk, sugar cookies! Needless to say I ate more than I wanted or needed. That was a delivery. I went to the actual store a week or so later to pickup a few more and found they had vegan ice cream too. Specifically birthday cake ice cream. I swear a tear dropped from my left eye right after they gave me a sample taste. Not because how good it was, but because when I find something good, it takes me a minute to back off to moderation. The service was excellent. Not sure what they got going on over there but boy does it taste good. read more

Wow. If this place was around when I was in college I would have been in trouble. How about a freshman fifty instead of a freshman fifteen? The menu is simple (warm cookies, milk and ice cream) but very well executed. I tried a S'mores cookie and was in heaven. The cookie was warm and the chocolate was melty. I washed the cookie down with some milk. I tried a bite of my friend's snickerdoodle and that was very good too. Did I mention they deliver too? read more

See all

The best out of all the others. This is the first place I always go to. All deliveries are warm

If you want greasy made from frozen cookies look no farther. Employees rarely use gloves. You're better off using crumble. They frequently close their doors just because they don't want to bother with customers. They also take way too long to deliver. Horrible place to go to. Also they don't take cash! Terrible place read more

I have to compare this Insomnia Cookies to "my" IC back in Ann Arbor. It's just a little drab. The restaurant space is too small, and therefore it doesn't have the fun vibe that a cookie-exclusive shop should have. Also, I believe prices have gone up in recent years. Therefore, Insomnia Cookies has lost a bit of its nostalgia for me. I remember the college days of going in at two in the morning with five dollars, and walking out with three melty chocolate cookies. Those were the days. That being said, Insomnia Cookies is the only chain store I can think of that has cookies worth mentioning. They're a perfect mix between home style and commercial. They taste like they COULD be homemade, but have the consistency and quality of a restaurant desert menu. They're great for a novel occasion. I wouldn't come here more than a few times a year, but when I do, I leave satisfied. read more

Not bad for a late night sugar fix, especially for the students of KZoo. The address here is not the right address because our Uber got lost trying to get us here. Its 2905 not 2901 - right next to the CVS at the corner. The customer service was ok but a bit dreary. The employees didnt seem happy to be there and didnt smile at all. I've honestly had better cookies at Mrs. Fields. read more

Yesterday I tried to place an order online, got through the payment page, my card WAS charged, but neither their call center nor the local store had the order or any record of it. Maybe a fluke, but it always seems to be something with their website and it makes me leery. I could place and pay for another order but I didn't think paying for another order sounded like a good idea and the person I talked to at the local store made it very clear I shouldn't have been able to call the store with this issue. The call center handles this and nobody knew why I was able to call them. Still waiting on my refund. read more

This was not my first time coming here. But this visit had been the worst customer service experience I've had. I came to pick up a 6 cookie box order. I was greeted and asked to wait until she was done counting the drawer. I came in at 5:20pm, why the drawer had to be counted at this time, I have no idea. But, by 5:30pm I was still not helped nor any other type of communication was exchanged. Not a single word was said by the employee. I was expecting a "I'm sorry for the long wait" but 10 minutes go by and nothing. She didn't even make eye contact with me, because she was so stuck on counting her drawer. I couldn't believe it. So, I took my business elsewhere. read more

Regular cookies are kinda whatever but warm cookies are amazing. Love the concept of this place and the cookies are good. I tried a chocolate smore and chocolate chip. A little pricey though and they were out of ice cream. read more

I have to say... This is the GREATEST thing I've ever discovered, for multiple reasons. One: being I myself like every other person on the face of the earth... I LOVE COOKIES. And Two: they're open late at night! When I get my biggest craving for them! Three: they're close by to campus for my fellow college kids and I. Finally Four: THEY DELIVER! Late even. (Hence the name) Not to mention the staff is not just helpful.(not that anyone has a real hard time picking a cookie) when I'm doubt get one of each. But the fact that these guys keep it real. I don't feel like I'm talking to some drone that's rehearsed the same boring lines over and over. You can seriously shoot the breeze with these guys. I'll admit that that's one reason I've gone in there the past 3 days straight. And I won't be surprised if I go tomorrow. Now if you're shy and might get offended at little puns and jokes that might push the boundaries of the typical staff to customer jokes. This might not be the place for you to sit and chat long. But is definitely worth dropping in real quick for a soft warm cookie. And if you're feeling really spontaneous, get some milk to go with. 2 thumbs up read more

A shop that specializes in cookies, cookies, and more cookies?! I'm not sure how I skipped over such a sweet place like this, but finally I found it with a few friends. We were greeted by the smell of warm delicious baked goods and some wonderful, helpful, and knowledgeable humans - who happened to, surprisingly, be insomnia cookie connoisseur. Ok, so they worked there, but I can still be in awe. From traditional flavors to deluxe (even the size changes), ice cream sandwiches, and cookie cakes, there's so much to choose from - and yes, they've got a few different mix and match options (even for your ice cream sandwich!). You don't even have to use the same cookie! The price per cookie made us hesitate a bit, as it's over a dollar, but eventually we caved because I was in the mood for something sweet. And I'm glad I did, the cookies were warm, gooey, and flavorful. Not so surprisingly, I'll be back for more. read more

Insomnia Cookies - Desserts Near Me - Kalamazoo, Michigan

See all

Meh. I've had better cookies at home. They tasted like break-and-bake cookies. It was nice to get a warm cookie to order, but for what it was, it wasn't blown away. read more

Its great with friends.. Its best because its open till 3 in the night.. So sugar lovers can come any time after midnight.. Have fun guyszz read more

See all

Had cookies sent/delivered to my daughter and her roommate at WMU Stinson Hall. I couldn't believe how quickly they got them and the girls said they were still warm! They were surprised and LOVED the cookies! read more

Insomnia Cookies - Desserts Near Me - Kalamazoo, Michigan

Oh the cookies at this place... I dream about them. They are definitely not good for your calorie count (if you do such a thing), but so, so worth it. The delivery is a really nice touch if you want to surprise someone. I ordered a dozen cookies and had them shipped to my fiancé's office. He said they were still warm when they delivered them. The left overs came home with him, and they were scrumptious. I ordered chocolate chip, sugar, snickerdoodle, M&M, and macadamia nut cookies. If I'm in the campus area, I will definitely stop in again. read more

AMAZING cookies. Even though they're pricy, it's a must try. I highly recommend you order the peanut butter cookie with chunks of Reese's cups in it. read more

You have to make the ice cream sandwich yourself. Disappointed with the misleading menu and poor customer service that followed.

Terrible service and over priced. I was the only customer in the store and had three employees make eye contact with me and continue to ignore me for over 10 minutes. read more

Open until three AM. That was the draw, but the cookies, hot from the oven hit the spot. The ice cream cookiewich, just what it sounds like, could not be picked up, but was a great combo. Delicious! read more

Insomnia Cookies - Desserts Near Me - Kalamazoo, Michigan

Stopped in with a friend around 11:00 the other night after seeing a show at Miller. We just wanted to stop in somewhere for a chat, but didn't feel like going out to a bar or restaurant. Insomnia cookies was a perfect choice. We were the only ones in there, so when we walked in the door the staff was immediately attentive and friendly. They went over the wide selection of cookies with us and every one of them sounded delicious, so it was a tough a choice. We ordered a S'mores cookie and one that involved peanut butter of some kind and split them. Given the time of night and the fact that they didn't seem very busy, I thought that the cookies might have been sitting for awhile, but they were warm and soft and still tasted very fresh, which was wonderful. So glad we stopped in! read more

DO NOT..and I repeat..DO NOT ORDER DELIVERY FROM THIS PLACE! They used to be so good. Always had great experiences during the Fall. But oh my god. After waiting 3 HOURS for my order tonight, I'm deeply upset and saddened. First off, my tracker NEVER UPDATED! So I never even knew when the order left the store. An hour after placing my order (placed around 9:40 PM) I look at the tracker and see that there was an issue and I had to call. So I called and they said they got the wrong phone number. I put an 8 in place of a 5 by accident so I didn't get upset. Mistakes happen and I totally took fault for that. The second time I was waiting in the lobby of my res hall and saw the car pull up. But the driver never walked to the door OR called me. So I call again and the manager told me that the driver said they called me but they never did. At this point I was upset because 1. Obviously the driver never called me and 2. I SAW THE DRIVER PULL UP AND THEY DIDN'T EVEN BOTHER TO GET OUT OF THE CAR TO SEE IF I WAS AT THE FRONT DOOR! Isn't a delivery place supposed to call when the customer doesn't come to the door AFTER they walk up to it? Hm so I thought hey lucky number 3, right? Nope. I waited another 30 minutes and at this point it's after midnight and I'm exhausted because I was wasting my time for this stupid order to arrive. So I decided to just cancel the order and get my money back. I appreciate Sean, the online help support chat worker, and whoever answered my call for the refund. They were pleasant and felt terrible for me. I appreciate the coupons they gave me. But this store needs to get their act together with their drivers. If my supposed driver is new then they shouldn't be driving by themselves. And whoever taught them to call the customer before you go up to the door and drive away when there's no answer needs to find a non-delivery job. Thanks for wasting my time for 3 hours. Especially since I have a morning shift at my own work the next day! Next time I'll be ordering, if possible, at 7 pm if the orders are going to take this long read more

I blow money at this place all the time, today was the last day. They completely messed up my whole order, and when I called they fought me on it. Demanded a did a long process of writeing them an email and a picture of my recipet. Then when I finally get passed that, they actually asked for their messed up order back. Needless to say it has already been touched by sickly hands. read more

Cookies were good. I had a chocolate chip which was chewy and good balance of chocolate. My husband had a chocolate with peanut butter cup that he also said was delicious. My 3 year old devoured his m&m cookie. Price was a little high but good quality. read more

Great product crappy service. Don't ever count on a delivery. The tracker is fake. Oh by the way Mr customer, its all your fault/wrong phone number /wrong address/ wrong wrong wrong. What a shame! Love the product and hate the company... read more

Jaden was nice. The cookies were good. The s'mores cookies are the best. So are the snicker doodle. Eat me up. Go here, eat cookies, give Jaden a good tip read more