A quick trip on my lunch break around the area lead me to a familiar place especially back home. When you get those cravings of something sweet, no matter what time of the day, one place fits that perfectly and that is Insomnia Cookie. I was persuaded to stop in with one of my clinical colleague stopped in on our lunch break next to Upstate Hospital. I went with a 6 box of the good stuff: 2 triple chocolate, 2 walnut chocolate chip, 1 blondie and 1 brookie. It's pretty self explanatory, soft baked, melty chocolate, and definitely not good for me but so delicious haha Overall I enjoyed the visit to Insomnia cookie. I never been disappointed on my visit especially back home in Texas. I only had 2 because I'd be insane to have it all in one go. But you can't beat the sweets. But one thing to note is the premium items are baked in smaller batches. If you want a good amount of it, I was told to special order it ahead of time. At most they do 4-5 of each but the regular menu is always available. Just your local cookie fix, in and out then indulge. Treat yourself read more

Insomnia Cookies - Desserts Near Me - Ithaca, New York

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The people in there take too long to create their orders. They are also not very good with orderliness... got the incorrect cookies several times. read more

Tried to place an order to send to a student during finals. The iPad interface kept popping the delivery time back to "As soon as possible" even though I wanted to deliver them later that night. Ultimately, the order went through "as soon as possible" and very soon a nasty driver was calling the student, who was not home, to let him in with the delivery. He yelled at the student - not great for a 'finals stress reliever.' Phone customer service promised a redelivery at the correct time, but it never happened. Got a refund. Work on your interface and more important work on your service. read more

I've noticed a lot of negative reviews about insomnia cookies in general have had to do with the staff service more than anything, as far as my experience goes I Haven't had any problems with staff and the cookies themselves are amazing. The s'mores one is my favorite! read more

Average. The cookies themselves tasted decent but the service was not pleasant. Made me want to leave before I finish my order.

A friend of mine just got back from studying overseas and I thought that he'd really like a dozen cookies as a welcome back surprise. Thing is, I was pretty sure he wasn't going to eat a dozen cookies by himself so I had to make the noble sacrifice of sharing the cookies with him. ;) The Grub -- * Assorted Dozen Cookies ($12) - Chocolate Chunk, Sugar, Snickerdoodle, White Chocolate Macadamia Nut, Double Chocolate Chunk, M&M, Oatmeal Raisin, Peanut Butter Venue Review -- Insomnia Cookies is a pick-up-and-go kind of place with four small tables and stools for the weary college student. Then again, lots of drunk patrons drop in late at night and have the best cookies of their lives in there while slumped against a wall. Who needs chairs? Food Review -- Being the only option for cookies in Collegetown doesn't make Insomnia Cookies skimp on their quality. Every cookie tastes like it was stolen from God's own baking pans. Yes, that's a bit of an exaggeration, and I have had better cookies, but for a middle of nowhere school like Cornell, they're pretty great. My favorites would have to be the White Chocolate Macadamia Nut and their S'mores Deluxe Cookie. Haven't tried their ice cream, but the brownies have been consistently gooey and moist. Service Review -- Most of the people working here are very young or even students. They're pretty cheerful and genuinely enjoy what they're doing. Service is minimal, you tell them what you want, they scoop out the ice cream, lay out some cookies, etc. and you're on your merry way. Overall Impression -- Insomnia Cookies is great for a late night snack and is open until past midnight...every night, so if you're looking for a late night indulgence you've come to the right spot. The reason I give Insomnia Cookies a 3-Star rating is twofold. First, service is not always their most redeeming quality. Since they're students or locals, they spend more time socializing with each other than trying to give the best service to their guest...and second, these are some pretty EXORBITANTLY priced cookies. Yes, there are discounts as you buy a large number of cookies, but when I say a large number, I mean 50+. I can't spend $12 on a dozen cookies and say that was money well spent. read more

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Extremely disappointed with the delivery service. I really want to like this place and give it a better review. However, the service definitely has room for improvement. Unfortunately, my girls night was ruined due to a series of service failures performed by this establishment. I ordered my simple cookie order of six cookies around 9pm. The full order was not completed until 12:10am. The service failure started when my friends and I had waited nearly fifty minutes to receive our cookies. Finding this unusual, I decided to call Insomnia Cookies to receive a status update. After waiting close to 15 minutes for someone to answer the phone, we were told that they had not been assigned to a driver yet but would be out soon. The second service failure came along when we had asked for the driver to deliver our cookies to our lobby area. The driver instead texted us to walk about seven minutes away from our location because he "did not know which building we were in. So, after walking through the heavy snow, all while our driver was sitting in his warm car, we finally found the driver. You would think everything ends there right? Turns out once coming back to our house that some of the cookies were actually missing. This meant that we had to call insomnia again, wait 15 minutes again, inform the telephone operator that our driver was not assisting whatsoever, and wait all over again for our cookies to be delivered. We were assured that our driver would be more accommodating and would have the missing cookies to us soon. The driver still texted us saying that we should "try and meet him halfway" and made us walk all the way in the snow, only to leave our "cold" cookies on a ledge outside our house once we reached the destination we agreed to meet at. I usually only write reviews of excellent service or horrendous service, and unfortunately, as a hospitality major student, I can confidently say that this was a big service failure that could have been resolved in a much different way. Like I said, I want to like this place, but in order for that to happen there needs to be changes in the delivery process and service recovery of Insomnia Cookies. read more

Absolutely terrible. Ordered around 11:10pm. Order not delivered as of 12:20 although we were quoted 11:50pm arrival. My partner called insomnia cookies and was assured that our order was on its way. We received no call or text letting us know our order had been delivered. We found (half of) our order outside on our porch (it's a multi unit building and we had specified drop off location in notes) at 12:45am. It's inedible. read more

Delicious cookies and the employees are super polite. Every time we go to Ithaca we have to get a box of 24 .I love going there

This is a fat and drunk kid's wet dream. Insomnia Cookies, as the name implies, stays up late and serves deliciously fresh-baked cookies. The formula is perfect for Collegetown and perfect in practice: it's exactly what you need when you find yourself a bit tipsy at 3 AM desperately looking for sweet food. It's a freakin' oasis of flour, sugar, and flavor in the middle of Collegetown. It's splurge-y in the best way possible, and I love it to death. read more

It was my mom's birthday and wanted to get something edible but a bit different from the norm (the norm being Shari's Berries). Insomnia Cookies was the first business that popped up. Now, I have patronized their business in person in the past and never had an issue with their product, so I decided to order a 24 assortment gift box to be delivered to her home. She has never experienced IC before and thought she would enjoy it. After a few days of the gift box being delivered, I hadn't heard from my mom regarding it. She's usually on the ball with thanking me and giving her opinion, so I messaged her. She responded that she received them, said they were delicious but there were "little nitty ants in the box" (the cookies were individually wrapped so that didn't affect her consuming them). I told her that I'd contact IC regarding the matter and get back to her. Long, boring review-story short, it's been over a week and have never heard a response from IC. Not an, "I'm sorry", "We apologize for the inconvenience" or "F-you, sucker!". I'm giving this 2 stars because I still enjoy their cookies in person. No more gift box deliveries from now on. read more

I originally ordered these cookies for my sister's birthday, and I was told that they would be arriving within 20-30 minutes. Lo and Behold, my sister was out there in the cold weather for an hour waiting for these cookies. Not once, were either of us notified that their driver had not shown up and that the delivery would be delayed. We only found out after calling multiple times. I am extremely disappointed by the customer service. I heard that these cookies are one of the best out there, and unfortunately, this incident has proven otherwise. We are still waiting for them. read more

ordered cookies last night and the order never showed at my door and this is not the first time .the cookies are amazing when you get them fix this, please read more

First of all Insomnia delivers! Second of all their cookies are amazing. If you do. Wed to stop in they are conveniently located if you are up by Cornell. Perfect for meetings or events or just cookies for yourself. I have never had a cookie I didn't like. Seriously. read more

I placed an order at 10:30am for a 4pm delivery as a surprise for my daughter. The cookie cake was not delivered until 5:45pm (and the surprise was ruined because I had to tell my daughter about it so that phone calls can be made to inquire about the order). Very disappointed! read more

I ordered cookies to be delivered for my daughter's 21st birthday. They shorted the order and did not provide the gift box I paid for. When contacted regarding their error, Insomnia provided a coupon for $5.00 (they owe me more) but only if I spent $6.00 or more. Shady to say the least. Avoid this business. read more

Hours are listed as until 1am. It is currently 12:30am and the store is closed, lights off and door locked.

Dear Insomnia Cookies, You are the reason that I gained weight during my sophomore year (that, and organic chemistry). Thanks a lot. Love, Esther (minus one star for being a little on the expensive side. But man, that warm gooeyness...! FOODGASM) read more

Delicious cookies. No, they're not homemade (who has time for that anyways) but they're still great! I recommend getting your cookies in-store, so they're fresh and warm. Only giving 4 stars because the deliveries take a while and by the time your cookies arrive they're room temp. An easy fix is 20 sec in the microwave. Also, they carry milk you can buy to go with your cookies! Genius! read more

Great late night cookies...fun place. Yeah, it's not for low budget individuals, but if you don't mind the price (which isn't extraordinary), you can have a happy tummy full of cookies...like your granny used make---when she worked at the bakery. read more

Buttery, sweet, delicious and open late. These cookies are perfect if you're drunk, hungover, PMSing, or just need something sweet. I would 100% recommend getting delivery rather than eating in unless you only want one cookie. (Let's be real though- you order 12 at a time all of the time or else you are just the worst kind of person). Delivery has always been quick and my cookies are always warm when I get them! Just make sure you have some milk on hand to wash 'em down. (They deliver that too.) read more

This is a chain, which probably has already made cookie dough frozen and then put onto sheets. So, with that said, I like the cookies. They're warm, soft, full of sweetness, and an all around good cookie. There are so many to choose from, how could you not find something you like? And on top of all of that - you can make an ice cream cookie sandwich, with whatever cookie and ice cream you want. Winning! They have specialty cookies, they're more expensive and you can't combine them into the 6 pack of cookies. We tried, and failed. Stays open late in a college town, they're lucky to have this awesome place. Customer service? Well, let's just say it's not nearly as sweet as the cookies. The girl at the counter was grumpy. Clearly did not want to be there and it looked that way too. You're smelling cookies all day, and I'm sure she gets to eat some, so cheer up damnit because you're really killing the vibe for people who are excited to have a cookies at 10pm. read more

The name/logo were intriguing. The interior and the cookies themselves were less so. It's fluorescent lighted inside, bare bones, echo-y. Nothing in the way of coziness like cookies might suggest. Also no seating; just a few standing tables... I can't imagine hanging out in there. It really feels like a take out/delivery ONLY place. Fine for a college campus I guess. Staff was friendly enough but harried - trying to fill delivery orders. The cookies were warm but unremarkable. Super sweet; not homemade tasting. $1.45/medium sized cookie. I don't think I'd return. read more

Desserts always taste amazing and are always what they should be. My order is always accurate. Some days it will take 20 minutes and others it will take over 3 hours. I kept being told my order was the next out, just waiting for the driver, it'll be the next out. I was told that 3 times. And 3 hours later, still no cookies. They sent me two separate coupon codes for free cookies for future orders, which they're always really good about when they run slow. But they could have just been honest and said it was going to be a couple hours instead of keeping us all awake waiting. We all have to work in the morning. Overall, insomnia is a really awesome I service to have here. Delivery time is always just hit or miss though. UPDATE: 5 hours later, still no cookies. The cookie tracker says it was already delivered. I called to cancel the order and the woman in customer service couldn't even get ahold of anyone at the Ithaca location. She gave me a refund and another coupon for free cookies. read more

Wrote on the receipt, "sorry no double chocolate." Provided an entirely different order, upon calling I was offered a coupon for free cookies in the future. When I really only wanted the chocolate cookies. I only ordered the extra cookies to meet the minimum cost. No call to ask if I wanted the substitutes! read more

delicious cookies, they were nice and warm when we got them and they had a huge selection of cookies to choose from

The cookies are fantastic! I personally have only eaten their sugar cookies (I don't really go outside my comfort zone, haha!), but what I've eaten is fantastic! The cookies are warm and soft with that "just out of the oven" feel, and the sugar cookie flavor is rich and delicious. The only reason I didn't give them 5 stars is because I think that it's a little overpriced (but, then again, what in Collegetown isn't?) One cookie is almost $2. read more

I got a cookie ice cream sandwich delivered. It was delicious! Warm cookie and cold ice cream, great combination. It's definitely more expensive to order this in than it is to just go get some cookies and ice cream but it felt worth it while I was eating my warm cookies and I didn't have to leave my warm house. read more

I don't know what's sadder, the quality of the cookies or the reviews here. Guys, it's not homemade. They get the cookies in frozen dough nuggets. They are terrible, overpriced and often not even properly baked. I've had a bite or two of them, but I have never even eaten a WHOLE cookie. They are that bad. Have you folks NEVER had real homemade cookies? They big selling points are they are open very late and they deliver. I guess if you are drunk or stoned, anything tastes good. You can prob get the EXACT same cookies in any college dining hall. Just have them order David's Cookies frozen dough. read more

Decent cookies made better by being served warm with that classic gooey centre and crispy edges. A little too sweet for me. With tax, one small cookie comes out to ~$1.60. read more

Insomnia Cookies never fails to bring fresh cookies out of the oven. Every time I've come into the store, I always get the sensation that my stomach is riding up on Cloud Nine, and that I've left my body. It's so good, with moist cookies, gooey brownies, and some milk to wash 'em down. Not for the health-conscious. read more

Insomnia Cookies are way too buttery and sugary except for a few cookie flavors, but the main complaint is their customer service and delivery policies. Friends and I have had multiple deliveries either not show up or they arrive 2-3 hours after placing the order (often meaning you get your cookies at 2 or 3am), with no apology or show of effort. I'm not sure what takes so long to deliver a box of reheated cookies to addresses no more than a 10 minute drive away. If you ever do have a complaint, you can't contact the local store and must instead call their general franchise number. Until they get their delivery issues sorted out, I'd avoid ordering from them. read more

amazing cookies. I had a cookie sandwich on my friends suggestion and I will visit Ithaca again to try it one more time.. its delicious

HORRIBLE!!! the worst service i've ever received. waited over 2 hours for cold hard cookies. they need to get themselves checked! u guys suck! read more

Mars, the worker at the Ithaca location was fantastic. He was so sweet and chill and friendly with us. It was an evening too and probably the end of a long day for him but he was super sweet and kind. Insomnia please give this guy a raise or a promotion! He deserves it more than anyone. read more

Slow. No sense of urgency. Leaves me happy because of the cookie but sad because of the service. Pls do better :P

definitely the best thing I had to eat at college town. good drunk or sober, day or night. I like my cookies gooey, warm and delicious, and this Insomnia location lives up to my standards. read more

My favorite place to get cookies. The sugar cookie is the best!!I Every time I got the cookies, they were always warm! Come here to try cookies and you won't be regret it read more

Good cookies. Weird they don't deliver within 2 miles. I live close and still have to drive to get them....

I ordered a six-pack cookie box at 9:30 and did not receive them till two hours after the fact. I had to call the company twice asking if they were still coming and I was told I had to give them a extra 30 minutes from when I called at 11:30 to make sure they get here (mind you I live ten minutes away). The driver had only a quarter in change on him so I had to scramble amongst my roommates to find 13 dollars exact because he couldn't accept a twenty. Once I finally got the cookies, they were cold and stale. Incredibly disappointed and I will not be ordering from them ever again. read more