Never open when they are sh Supposed to be, employees suck. every time I come in the employees make an excuse as to why they are closed that is not valid. I am sick of it. read more

Beware. They now have "summer hours" and are closing before insomnia even hits. They will not notify you until you are ready to place the order. There is no notice of this anywhere and Boulder is the only store that does this. They are unreliable read more

We had 3 cookies and a brownie delivered to us. The brownies and cookies were still warm even after the delivery and it was so comforting! The brownie was tasty - chewy and chocolatey. I asked for extra sprinkles which they did, (without extra cost) so I was happy about that. Some of the cookies were a little too sugary and rich but they all had good flavors and textures. Great for a late night snack when you're craving something sweet. read more

Insomnia Cookies - Brownies with extra sprinkles and cookie dough - Food Delivery Services Near Me - Boulder, Colorado

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Stopped by and grabbed a few cookies while walking around in Boulder. Just as good as I remember from my college days, and perfectly warmed! A bit pricey for the size but a fun treat. read more

Always such a perfectly placed gem. I love stopping in on cold night to warm my hands and my stomach ;) Reasonably priced and always served warm with a smile. I've gotten a variety of cookie flavors and they are always a hit. The app also has amazing deals so i definitely recommend you check that out! read more

Perfect cookies picked up for a late night dessert. Would have given five stars but for the price being a little high for the size of these treats. read more

Don't get me wrong, I love a good medium rare style cookie and usually insomnia gets it just right but this is the worst cookie I've had at an insomnia. It was straight up just raw cookie dough in the middle. Super disappointing because I just wanted a sweet treat :( also $10 for two cookies is so wild read more

Call customer service regarding the recent offer for 12 cookies at $21. I got disconnected twice. So I'm still unable to get that offer with the app. I did go to the store only to find out that the individual working that day had no idea what the special offer is. So very poor customer service in it is amazing that the customer service number that is used results in a disconnect. However, the cookies are great. It's hard to park near the local store and the storage self in Boulder. Colorado is a small with unremarkable ambience. read more

My boyfriend and I were here last night, so we drove over here, expecting that they would be allowing just one person in at a time or something. Well unfortunately they're only doing pickup and takeout orders, so we decided to order online and wait to grab our order since we were already there. But of course their website doesn't let you just get like one cookie sandwich for pick up or something, which was a real bummer, so we had to order the 12 small cookies. It was still good, but I was super bummed I couldn't just tell the workers what I wanted as I was already there, and wait outside or something. Though at least the workers seemed to work fast with our order since they knew we were already there. read more

Insomnia Cookies - a box of cookies - Food Delivery Services Near Me - Boulder, Colorado

I would like to start off by saying I was enthralled by their yummy triple chocolate chunk cookies. But tonight disaster struck. i ordered a s'mores, a confett, and two chocolate chunk cookies. But what they gave me was a chocolate chip cookie and two confetti cookies. at first I felt betrayed and then just disappointed. All I wanted was to watch Pirates of The Caribbean with my bestie and instead I had to send pics of the trauma before me to DoorDash. the man who brought the cookies saw me in my underwear and I am now crying. Do better America. read more

The cookies here are warm, soft and delicious! The employee working here even did some cool flips with our cookies before putting them in the box. You can't go wrong with any of the flavors here! There was even a seasonal red velvet cookie that was perfect for me because red velvet is my favorite. The cookies even stayed soft hours later when we got home. We will definitely be coming here again! read more

This place was absolutely terrible! I was expecting fresh homemade vibrant cookies! Nope garbage absolute garbage burnt cookies mass bought from somewhere else then thrown in a heater to make them seem fresh disgusting. Nothing like what their website tries to advertise! Stick to places like crumble or Sasquatch if your are looking for fantastic cookies. read more

If I could give 0/5 stars I would. I've given Insomnia at this particular location many chances and I am just over it. As much as I try to be understanding, the workers there are rude and inattentive. Whether it be trying to place an order through the phone or in person, all my experiences have not been great. No one answers the phone when I try and place an online order and when I arrive at the store, they are short and rude. I've also been in the store while waiting for my order and witnessed them simply ignore the phone ringing. I wish my experience with Insomnia was different but all I can say is that so far is has not been smooth nor pleasant. read more

We were staying in boulder for the night and after a long day of hiking we were really craving some ice cream. There were a bunch of chain restaurants and typical ice cream places you find all over the place but insomnia cookies sounded like it would be a fun/unique place to visit. It's clearly in a college town and the establishment is super small but always packed. Love that it doesn't close till 3am. We ended up trying the upgraded cookies with ice cream on the side and a brownie and everything was absolutely delicious. Pricey but worth it! Better than the normal places you'd get a quick snack at! read more

Ice cream sandwich with warm cookies and my choice of ice cream? Heck yeah! Oh wait... You are going to toast the cookies to the point of nearly burning them? Uh oh You are going to use a nearly rock hard scoop of ice cream for between those cookies? Uh oh You are then going to just smash those now crispy cookies on top of and below that ice cube like ice cream? Uh oh Oh.... so you really are just going to hand me the now smashed cookie and ice cream pile? Thanks? SMH ‍ read more

I've driven by this place many times and thought I had to try it! Well, after tonight's poor experience I don't think I'll return. For starters it took forever because the man behind the counter was extremely distracted and kept asking us to hold on and would go in the back and talk on his cell phone. Then, he came to take our order and right after we told him what we wanted he said "hold on please" and went in the back again and was just wandering around and kept saying that we needed to wait a little bit. HUGH?! It made no sense! Also the cookies were not that great and we're super sweet and I actually made as nauseous. The other main issue was the milk was actually warm that came out of the cooler and I told him the milk is lukewarm and he said, "oh all the milk is like that!" Oh really!? So you serve warm milk and like to run the risk of bacteria growing in your milk and making people sick?! He seriously could've cared less and didn't even offer to change out the milk. NO THANKS! read more

Once again Visited to get my fix and the same young lady that was super rude before was at it again (no name tag and wouldn't give her name but has brown hair and glasses). I live and work here in the hill and usually get fairly large orders for myself and co-workers but this young lady just can't be nice and even after trying to be patient and nice to see if her mood changes she still is just nasty to me other customers and the other employees. Needless to say you just lost 4 sales myself includurd. I don't know if this adeected anyone before he or after but 4 of us walked out. It's 6:10pm on Monday September 23rd. Insomnia please fix this we might as you. read more

I would give zero stars if that was possible. Terrible customer service. I waited for over 2 hours for an order to be delivered and it never showed up. I even called for assistance multiple times and it still never showed up. Very disappointed. read more

Boycott Insomnia Cookies! The gentleman behind the counter explained to me how "kids like you (me) come into the store and use mommies and daddies credit card so they buy whatever they want". While this may be true, how rude! Cookies are good though. read more

Freshman Student + Finals = STRESS! What a nice surprise to receive hot, chewy chocolate chip cookies from Insomnia. He was really happy to get 6 home baked cookies while he's studying. The said they were hot, delicious and helped make studying for finals a little "sweeter!" read more

One of those experiences that you wish you didn't waste the calories on...first and last visit here. When we walked in, the worker was in the back on a personal call and didn't come up to the front until two other customers entered after us. She was incredibly short with us and not personable at all, making me feel stupid for asking a question. Even after I asked if all the cookies were hot and fresh and receiving sass about it, I got a cold, hard cookie with the tiniest scoop of ice cream. Seriously, not worth it. Hit another dessert shop around. Not sure why anyone would go here instead of Mary's Mountain. read more

Terrible, terrible, terrible online ordering and customer service. My wife placed a catering order for a special occasion & drove 30 mins to pick it up over her lunch break. When she arrived the representative said they did not have the order & would need to pay again to walk out with cookies. She was very rude about the whole situation & was not willing to help. Horrible management if this is the kind of people they hire. If they want any future business from us, our family, or friends, I expect a sincere apology. read more

I just placed an order and the delivery driver gave it to the wrong address insisting that it was the right one. He handed it to a person who was in a compliantly different apartment number and then proceeded to berate me and hang up on me when I called him out. I was gaslit by the employee just because he didn't want to admit his mistake. Never have I had someone be this mean to me from a restaurant. Some good feedback for him would be to make sure you are delivering to the correct apartment number because you just fed my neighbors for free. read more

I love insomnia, primarily for when I am feeling weak at 1am and give in to my sugar cravings. They also have some pretty good deals and the fact that they have ice cream is awesome. All of the delivery guys I have interacted with have been great. That being said, the three stars is for: 1) cookie consistency: sometimes they are warm and perfect and absolutely bomb. Other times they are a bit cold, stale, and just meh. I know a lot of this has to do with timing for when they come out of the oven, so I doubt it's really fixable. 2) there is/was a lady working the counter that was probably one of the rudest workers I have ever met. To preface, I am pretty easy going and never expect nor demand much. That being said, I asked her for another container and she pretty much verbally attacked me. Somehow she ended up talking to me about how I am making her risk her job (by giving me another plastic cup..?). Even after I offered to pay her the additional 50 cents for the cup, she refused and said if she gets in trouble "it's on me." read more

This place is so good, I had to make a Yelp for it!! I am so sad this place isn't located in California! I tried it while I was visiting friends in Boulder. I ordered 6 cookies. I am a chocolate chip kind of girl so I got 2 of those, a sugar cookies, m&m cookie, white chocolate macadamia cookie and a snickerdoodle cookie. They delivery guy came in under 15 minutes!!!! I was in amaze. It was nearly 1am and this man made my night/morning? with some freshly baked, delicious, gooey cookies!! Prices are ridiculously affordable. Perfect for some late night munchies or a family gathering! read more

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I give them one star for great tasting cookies, but the service I received today was abyssmal. Upon entry the tattooed lady dragged herself out of the back as if doing me a favor. She tossed our cookies in a box, cut me off in mid-sentence by walking away and returning to the back. After listening to people sing Insomnia's praises, I finally decided to go. What a disappointment. Needless to say, no cookie will cause me to return for such treatment. Maybe she is used to young college students, but that is no excuse. What say, look for a job in a morgue instead of in front of the public? read more

I typically order cookie cakes from Great American Cookies, which I consider great, so that is my level of expectation. I ordered the small cookie cake, double chocolate chip. The icing picture in the middle was made of fondant (I'm guessing?) and was not entirely edible so I peeled that off and ate the icing beneath it. The pizza-style box it came in became extremely greasy after only one day. Also, the cookie cake started having that stale taste after only two days despite being kept closed and in a pantry. Price for it was decent. Overall, I may stop and order regular cookies if it's on my way to where I'm going, but not the cookie cake again. read more

Will not deliver to the hospital which is a big loss for them. The wait time for them to tell me this was 10 minutes. The website was not helpful either read more

They have horrible service at this particular establishment. My family and I were so excited when we saw an advertisement about gluten and vegan options, because we have many allergies in our family. Upon entering the establishment, a worker eventually wandered in from the back.... chewing on something like a twist tie? We asked him about the dairy and gluten free options available, to which he replied "We do not recommend any of our products to those with allergies." We were quite confused after seeing the advertisement, and my sister proceeded to ask "what about your vegan and gluten free cookie?" To which his lazy reply was "oh ya.. well except for that", all while grossly chewing on the twist tie thing. He was very rude, quite disgusting and not accommodating at all. Completely unprofessional. If you are going to advertise allergy friendly products, then your staff should be at least familiar with answering allergy related questions. Sad to say we didn't even buy a gf/v cookie.. my sister is a severe celiac and clearly this guy wasn't going to be helpful to customers. read more

I am devastated. All I wanted was some warm gluten-free chocolate chip cookies on my rainy Friday night. I ordered these delectable treats only to be throughly disappointed and might I even say, heartbroken. After waiting over 45 minutes for my sweet sweet treats to be delivered to my apartment, which is a 4 minute drive from the place itself, I decided to check my order status. Much to my surprise, the text read delivered, but I still stood, empty handed in the pouring rain outside. I could have just cried, my poor cookies were out there, somewhere, just out of reach, scared, cold and alone. I took action at this point, fearing the worst, and called customer service, only to be disappointed yet again. I was not reassured that my order was on its way and grew increasingly anxious over the unknown location of my cookie friends. It was not until well over an hour that my cookies were finally handed over to their legal guardian, me. I am still in shock and don't know how I will deal with the emotional trauma this situation caused for me. It was as if I had lost my only child. Please be cautious of this delivery service, it may cause more pain than good. read more

This place is great for its cookies, but its staff makes it AMAZING! They go above and beyond to make your experience at this location exceptional. Truly an amazing business!! read more

Ordered a birthday cookie cake for pick up and when my son went to pick it up the very rude girl told him his mother did not know how to complete the on-line order because they tried delivering it three times - I NEVER GAVE A DELIVERY ADDRESS SO IT WAS CLEAR SHE HAD THE WRONG ORDER! She did not ask for the name or order number and when my son gave both she said out was out for delivery and he could wait 30 minutes for it when the driver returned. He did not wait and left. After my call to customer service three times, the girl admitted to the customer service people at the call center that she made a mistake. They said they could not refund my money so I contacted my credit card company and went elsewhere. TERRIBLE CUSTOMER RELATIONS!! Never an offer to make this error right either! read more

Cookes that are dangerously delicious while we hide out from the virus. Appreciate the work by the crew at IC who are there to give us the comfort treats we need the most at times like these. read more

The real deal. These cookies not only come freshly baked and taste delicious but their customer service is amazing. I've ordered from this store three times now and the cookies always come so fast! Twice they came in 20mins or less! read more

The dankest cookies here. Don't listen to other people if they say they aren't good cause they are. But they always run out of m and m cookies. Highly reccommend read more

I used to really love this place, but they took their Vegan and Gluten Free Chocolate Chip Cookies off the menu. This is very disappointing because I would get those pretty frequently, and I know others would too. I called the Insomnia Cookie headquarters to ask about this issue and they weren't very helpful. Good cookies, so I'm sad I can no longer get them. read more

I was looking for a post dinner treat, and everything seemed to be closed. I searched bakeries around me and saw that this place was open. I had an m&m cookie that was just the warm, buttery, melty goodness I was craving. read more

I would not know if their cookies are good or bad. All I can tell you is that the delivery service is the worst. Ordered a batch of cookies to be delivered on Valentine's Day. Was told repeatedly that they were delivered but they weren't. Called multiple times again reassured that they were delivered but they weren't. Finally was told that a manager would personally deliver but never did. The absolute worst service on the planet. read more

Insomnia Cookies in Boulder is amazing and offers an impressively high level of customer service. A few weeks ago it took a little longer than normal to get my cookies delivered and the manager, Christie Combs, reached out to me personally and apologized. As compensation, she offered me a free order of cookies and a free pint of ice cream with an extremely kind hand written note. I am very impressed with Insomnia cookies devotion to customer service. They apologized profusely and were extremely kind while talking to me on the phone to try and make the situation better. They also have amazing warm, freshly baked cookies. I loved going here before, but I now love it even more. I have never experienced such amazing customer service! read more

The people working tonight honestly treated me with the best customer service i have ever had. if i can recall correctly their names were christi and devon. so kind, and sweet. will definitely come back to this place just because of them :) read more