Let's see.... WiFi down.. can't take orders for two days. Ok, can we order online? Team member: "no, we have no way to charge you, I can't make the cookies". Again, 2 days in a row. We DoorDashed Crumbl. There won't be a third try at this location. read more

Either these cookies are highly valuable or the store is located in a sketchy part of town-as evidenced by the security guard that met us at the door and granted entry. I promise, I'm not going to steal the cookies! Aside from the slightly intimidating entry, everything else about our experience was lovely. The smell of fresh cookies was pleasant and if cookies aren't your thing, there is ice cream too. Just what you need for a late night treat when insomnia kicks in...or the munchies....you choose. I opted for the M&M while my wife couldn't decide between the confetti and the s'mores, so went with both of them. They were warm and delicious-the perfect treat after a long day of touring the city. read more

Insomnia Cookies - Desserts Near Me - St Louis, Missouri

Staff will go above and beyond and that matters so much!!!! Especially the night manager!

Not good. Tastes like corporate 5-gallon bucket dough batter. I was very disappointed in all 5 cookies selected.

Joe was great, wanted something sweet & got cookies will definitely be back! Cookies were fresh & she was sweet 10/10!!!

I've ordered from Insomnia cookies a few times and had pretty good experiences besides then replacing a cookie I ordered with something I didn't but I chalked it up to maybe they ran out. Overall, that didn't bother me because the cookies were fresh and delish. Every time I've gone into the store, it's a mess. My most recent time I waited almost 20 min until someone showed up. I have no clue where the staff was but since I pre placed mt order for pick up, I had to wait. They did not seem apologetic for being missing during that time and told me half of what I ordered was not ready and it would be 10 more minutes so I just opted for something else. Overall, we like the cookies and the variety of flavors but service is lackluster. read more

Great tasting cookies with plentiful and pleasant ingredients. Chocolate chip cookies had generous chocolate chunks, were moist, and their consumption refractory to satiety. One start deducted for attendant being on the phone and making us wait whilst they lamented some scheduling issue--plus no seating. read more

Insomnia Cookies - Cool sign - Desserts Near Me - St Louis, Missouri

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The Cookies tasted ok! Nothing to rant about. I purchased 9 cookies with 3 free ones and the price was $32 including a $6 tip. If your order is over $15 then you'll get free delivery. My cookies were delivered to the wrong address. Thank God my phone number was on the receipt stapled to the box. The lady texted me her address & that she had it and the box wasn't opened. There's a security seal to show if the box had been opened,it hadn't! She was only 10mins away. I picked them up and Thanked her by way of text. She left the cookies on a table on her porch so I never saw her. I texted Insomnia and they were apologetic and offered 12 free cookies for my troubles. This time I drove to the Delmar Loop location and picked up my cookies. Again they were alright. They are NOT worth the price. I also left a comment on their online site and they conveniently changed what I said and omitted my complaints. I had never seen a company blatantly do that,ever! They changed it to a completely positive review.I'll never purchase from them again! read more

Staff was very friendly! Didn't love the ice cream or sugar cookie PEANUT BUTTER COOKIE IS WHERE ITS AT read more

Went to get cookies with a group, said internet was out so we waited. Decided to leave ordered online later to see if that would work. Went back pick up order and denied service went and got security, But served family in front and behind us. read more

I love that they have vegan options! They have four vegan cookies (one of which is gluten free) and one vegan ice cream flavor (cotton candy!). I was super impressed with both the cookies and the ice cream. On a two week work trip in St. Louis, my coworkers and I literally went here every single night... it was that good! Highly recommend. The staff is so kind too! read more

This place is perfect for its name. When you have that sweet tooth late at night, this is the perfect place to go. They have a great selection of cookies and brownies and they will even warm them up for you!! It was my first time going here and I know I'll be back. read more

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Cookies are delicious and the service is amazing!! Cookies were hot and delicious!!! Will definitely come again!!! read more

Insomnia Cookies - Delicious! - Desserts Near Me - St Louis, Missouri

Amazing customer service, unmatched quality and taste hands down best in the city. come check them out.

friendly staff great place Jo was great and O would recommend this place to anyone! The food is great

Very amazing service. I love coming here I've been to all locations in St. Louis. Very kind. The Russel location in soulard is very welcoming. They offer life size games for you to play while you're waiting or dining. Amazing floor set up. The cookies are delicious and great price. Better than crumbl. read more

Taryn was amazing! Amazing service, super sweet and helpful. Highly recommend !! Late night snack for the win!

Great service! Taryn was very helpful and suggested some good varieties for us to try. We microwaved the cookies when we got home and they were so soft and goey, just like fresh out of the oven, What a treat! The size of the cookies is so generous and does not disappoint. If you're in the St. Louis, MO area come and give Insomnia Cookies a try, you'll be glad you did. read more

Only option is to go-no seating. We did sit on the interior window ledge while eating our cookie which however lol It can hold maybe 5 customers at a time, only 3 in front of the register. Hot cookies made to order and your cookie which. The white chocolate macadamia cookie had a gooey center and crispy on the edges. When he puts the ice cream between your cookies it immediately starts melting due the hot cookies which makes everything blend into each other---heaven. My daughters got Snickerdoodle and Choc chunk. All were fantastic. Street parking only. read more

Insomnia Cookies - White chocolate macadamia small version. - Desserts Near Me - St Louis, Missouri

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We were in the area looking at condos and wanted ice cream. Stumbled across this place and had a delicious scoop with some cookies. Loved the service too!! read more

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Stopped in for a tasty treat! What could be better than a nice hot cookie? How about a fresh hot cookie instead? Unfortunately the flavor of my choice: macadamia nut and white chocolate existed only in the name. After navigating a check out procedure that refuses a cash payment for a four dollar cookie, the chosen cookie was served, individually packaged and warm to the touch. Ah, I told myself, the wait in line, the inability to pay with cash, the overpricing itself will be worth it as the cookie rewards my tastebuds. My self talk never to be realized as the first bite found me biting in to a warm but very dry cookie that lacked freshness and palatable warmth that only comes from scratch baked goods made by people with passion for what they do. No passion in creating this cookie. No commitment to quality by simply leaving a cookie in a warming oven for a couple of days. Great idea - very poor execution. Save your money and don't risk the disappointment. Buy a package of Pepperidge Farms instead. At least you know what you're getting! read more

OMG, better than expected! A ton of cookie selections that are all warm and gooey and multiple delicious ice cream flavors to make one helluva ice cream cookie sandwich. Taryn was a delight and 100% we'll be back! read more

A warm cookie when walking home in the evening is hard to beat. My kids enjoyed the cookies and I'm giving 5 stars for the excellent customer service from the gentleman working on a Saturday evening. He was very patient with my kids and their changing preferences and even gave free cookies since he had made extra for an event. There was a security guard at the door as well who was very friendly and kind. I'd definitely stop again if I was in the neighborhood! read more

We stopped by the get their veterans day free 6 pack with a cookie purchase and I AM SO HAPPY WE DID!! The cookies were cooked perfectly, nice, soft, and dissolved in your mouth. Best cookies I've had in a loooonnnngggg time if not the best cookies I've ever had! read more

Insomnia Cookies - Desserts Near Me - St Louis, Missouri

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We went there to get a little dessert - oatmeal rasin and the gluten free vegan cookie. The lady working was super kind and gave us our cookies for free! Oatmeal raisin is always wonderful, and the gluten free was not bad. (Picture is the gluten free vegan chocolate chip. As a dairy-free and gluten-free person, I appreciated having a warm cookie. I don't usually get a fresh cookie!) read more

Insomnia Cookies - Gluten Free Chocolate Chip - Desserts Near Me - St Louis, Missouri

Update 9/3/2020: Well, the Blueberry Pancake Cookies are fantastic. This is definitely Insomnia Cookie's best product offering. They are highly recommended! I hope that they will make this a permanent option! This was my first time at this Insomnia Cookies location. While I typically prefer other cookie joints to Insomnia Cookies, I saw that they were offering a limited edition cookie, Cookies 'n' Cream. I love this flavor of cookie, and it is my favorite at Midnight Cookies in Gainesville, FL. Accordingly, I had to give it a try before it was discontinued. I was not disappointed. While it still lacks the freshness of a Midnight Cookie--one of my major complaints with Insomnia Cookies overall-it was very tasty, warm, and gooey. The size was generous and not too small. I definitely recommend this cookie before it is no longer offered. You will not be disappointed! Hopefully, it will be so popular that they will add it to their regular Traditional Cookies menu. read more

Insomnia Cookies - Five Blueberry Pancake Cookies, one Sugar Cookie, and one Oatmeal Raisin Cookie!!! - Desserts Near Me - St Louis, Missouri

Tonight we met Taryn for the first time! We are visiting and remember how good these cookies were from our visit in Birmingham, AL. There was no line, she was efficient, patient with us as we decided the perfect combination of cookies, and she carried on such a nice conversation with us!! Despite the air being out in the building, she had the BEST ATTITUDE, customer service, personality, and smile! She made our experience amazing!! Thank you for valuing your people, Taryn!! read more

Excellent service and cookies! The selection is great. Can't wait to go again and try them as ice cream sandwiches!

Taryn served me very well and provided me with an amazing cookie and ice cream. Five stars

We went there tonight and the service was outstanding and the cookies are fabulous!! 10/10 recommend

Taryn takes care of my order almost every time and always does me right. she's made me a loyal customer and always treats me like her guest. much love. read more

Taren did amazing serving me and my 7 friends and was very polite and helpful!!! The cookies and cream was delicious as well

Wow! Great variety. Cookies were warm. They have ice cream!!! Had the double chocolate mint and it was delish. Also had the snickerdoodle and great flavor. Highly recommend! read more

Insomnia Cookies - Great options - Desserts Near Me - St Louis, Missouri

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The cookies don't seem fresh. I thought they would soft and warm but they were hard and cold. read more

Insomnia Cookies - Pick 6 - Desserts Near Me - St Louis, Missouri

Ok these cookies are BOMB! The perfect consistency in my opinion. They come out nice and warm and soft and exploding with flavor. The chocolate chunk was my favorite but they literally all were pretty dang good. Pamela helped us pick some out and she was an absolute literal gem so friendly and welcoming thank you so much! read more

Service: I called ahead they were supposed to open at 11. I was there and about 10 after 11 a worker came out and said they wouldn't be opening for another 30 minutes. I went back on my lunch break and ordered 3 cookies. I was going to order 4 but they were out of the gf cookie I wanted. In talking with the employee I decided to try another location because I want to taste the gf cookie before I serve it to guests. My order came to $7 and some change. I gave $8. The employee takes my cash and goes to the back. I assume it's because the lady behind me has an order to pick up. I see the employee in the back lifting out trays of cookies and when he comes back out he lets me know I am "all done" and slides the bag to me. Yep. You have that right. I am done. I guess my change went to the tip? or maybe he didn't have coins? Idk. It wasn't worth fussing over, but I won't go back. Ambiance: Also, the front door was filthy. It was filthy before they opened. For me, that is usually a tell that I am not going to have the kind of experience I want to have, but I looked past it because this would have been a super convenient place to make orders for work. Food: As far as the cookies themselves? I drove less than 6 blocks back. I had the cookies for about 10 min and my boss reported back that they were okay and "you could tell they had been warm once". Save the money and go elsewhere. read more

Cookie sundae is pretty good. Service, however, wasn't that good. I understood the female cashier was working by herself, but she didn't have to snap at me because I misheard her when she asked me what kind of cookie I wanted. It's hard to hear with masks on. read more

Insomnia Cookies - Cookie sundae with vanilla ice cream and oatmeal raisin cookie - Desserts Near Me - St Louis, Missouri

Made my insane, giant family, feel like we were a part of their family. Delicious cookies and absolutely heart warming customer service. Support this local business, they deserve it! read more

Mmmmm don't know what the hype is about. I've had nestle cookies that I can bake at home that are better than this. Very disappointing. We also had the blondie brownie. This too tasted like something I can make out of a box. So a cookie, brownie and milk was $11 save your money ! read more

Fresh, warm, soft and delicious. Better yet, they'll deliver these scrumptious cookies to your work or residence. Reward your staff for a job well done, or chase the blues away at home with a box (eco-friendly) of these insanely delicious cookies. Their traditional flavors; Chocolate Chunk, M&M, Sugar and Peanut Butter Chip are only the beginning. More traditional flavors like, White Chocolate Macadamia Nut and Oatmeal Raisin will have you coming back for more. Do I dare tell you about my favorite Deluxe Flavor - Chocolate Peanut Butter Cup? Give me a gallon of milk and a dozen of these and I'll be doing a happy dance. Great location on Washington, but you're to close to my work - be gone satan. However, I do love you. It guess without saying, I'll be back and so will all of my co-workers. Customer service has always been spot on, glad I didn't have the trouble Kate did. When: November 25, 2016 Why: I am a Cookie Monster read more

Insomnia Cookies - A Dozen of Heavenly Bliss - Desserts Near Me - St Louis, Missouri

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