This is 100% the WORST company I have ever dealt with. They "trick" you into a 12 month contract for their services which are supposed to be provided monthly. If you try to cancel your account they charge you $390. No one showed up for the first scheduled appointment, on reschedule no one called prior to the appointment, they said a call would be placed 30 minutes prior, when the technician was on the way so my daughter was not home. Finally on the 3rd visit a person came and placed 5 sticky traps in the home and left with out any actual inspection of the home. We hired this company for what we thought was a mouse issue, turned out to be roof rats that had been in the home for years. Rats and mice are different in how you have to try and catch them. Instead of doing anything different the technician gave my daughter a list of items she needed to buy to try and keep the rats out of her bedroom and help kill them and told her that she needed to hire a different company because the infestation was too much for them to handle. I was directed to a service manager who stated he would cancel our contract but actually did not. My daughter no longer even lives in this home. Not only has this company not tried to contact us for a service call they still refuse to cancel the account. read more