NEVER COME HERE!! If…read moreI could recommend 0 stars I would! The practice claims to "help the community" and that is just a LIE! My daughter and I came in for our appointment and from start to end it could of not felt so racist and filled with microaggressions, the tech was some blonde who was nothing but cold and and short with my daughter. The tech talked to my daughter in such a tone it felt so uneasy which come to find out my gut feeling was right! Reason being is when we got to looking at glasses the manager John could of not been so cold and rude! He said under his breath that my daughter and I were "being too picky" and that he "cant do this because he is getting annoyed" after hearing that I decided to pay extra close attention to him and the level of microaggressions the manger displaced to my daughter and I was just plane disgusting! Never coming back and will go somewhere that doesn't care about skin color

Top notch staff and doctors. They really work with you on scheduling emergent care in my case…read moreconjunctivitis. Warm smiles and solid advice can be expected whether it's a routine office check or an unexpected appointment. Highly recommend them.

Great people, really friendly. They take good care of you…read moreand answer all your questions. Dr. Tanya Erntson is absolutely amazing. I got the "extra" eye map because I am from Topeka and it's just in case for historical purposes. *giggle* (Many patients will understand the reference)

I'll never go back. When they convinced me that I should get bifocals and they would give me a…read moretrial period. After two weeks I brought them back to get single vision instead. I ended up having to pay full price for the single vision and not refunded any money. I was told I could pick up some readers from WalMart for $20. I asked if they had readers there and was told yes but I would still have to pay full price on those and couldn't get a price break.

I compleyed my eye exam with this company and was pleased. Then the headache started! I ended up…read morebringing my RayBan frames to them to start with sunglasses with my new prescription. When I came to pick them up, they were photo gray lenses. When I received my sunglasses I errored by picking them up and going back to work. I put them on and could see distance, but could not even read my dashboard. Oops again! Most likely, they forgot the bifocals. I was done working with this company. In the end, they gave me some money back, they noted I did not give them TIME TO THOROUGHLY INVESTIGATE THE SITUATION, and noted maybe the prescription was wrong! WHAT! YOU JUST DID THE EXAM! They charged my VSP insurance. I am now filing a complaint with the insurance compan.

The eye doctors here are the best. I have a rare eye condition most doctors can't figure out-these…read moreguys did and all of the doctors have seen me and helped me. The Izon lens they sell are well worth it, and the best. The eye glass part of the business can be a little up and down. The frames aren't as trendy as I like and geared to older people or kids. Can also be pricey. The service, staff, and medical expertise is so worth it. I have BC/BS and VSP insurance and it covers a lot of expense.

Dr Colby has been my eye doctor for decades now. This clinic has been top notch since it opened…read more I've never had a single complaint about this place. Even in times of emergency, they fit us in and truly care for our wellbeing. I have no plans of ever looking for a different clinic.

From Kansas City but Was in Minnesota this week for business. Realized waking up on Tuesday morning…read moreI had forgotten my contacts at home. After an all day training and major headache and a lot of traffic, I was frantically calling different eye doctors I googled in the area. When I called Eye West they were extremely helpful, kind and understanding on the phone. My fear was I either wasn't going to make it with traffic or walk in right when they were closing which is exactly what happened. Despite walking in 3 minutes before closing time, the kind and helpful attitude remained. They worked with me to find some sample contacts that matched my prescription. True life savers that week!! Thank you so much! Highly recommend Eye West if this is any indication of how they treat people!

Great staff, very professional and kind. Love how this is right downtown near all of the stores. I…read morehave had several of my family members come here for the eye exam. They were prompt and attended us near the scheduled appointment time. They were patient with my teens and helped them find a pair of eye glasses that they needed. Overall, a lovely experience.

Eye West Vision Clinic in Saint Michael is your first choice for eye health in the STMA area. All…read morestaff are friendly and helpful, working in a spacious updated clinic with the latest innovations in eye care. Dr. Dunphy and Kate are an outstanding care team, and highly recommended for explaining and caring for your vision health.

** Update ** After I posted the review below (on Google),…read morethey sent me a certified letter saying they would no longer be able to provide me with vision services... So the old: "You're not breaking up with me, I'm breaking up with you..!!" Well good for you Kennedy Vision. It's alway better to get rid of nosey customers that question the services you provide than to try to address those tough billing & poor service questions. I will still need time to grieve over this breakup though... sniff sniff.. ***************** 20+ years of coming to Kennedy Vision and now I am done. I have been coming to Kennedy Vision for over 20 years -since they were up in Elk River off School Street. This past summer I came in for my annual checkup, purchased a couple pair of glasses, and ran into a few issues. This was the very first time I questioned the service I received in 20+ years. I listed out my issues in an email and requested the email be forwarded to Dr. Rossow as I was hoping to bring awareness of the concerns from a long-time customer. Here's my interpretation of the email I got back from the "Director of Operations" when I questioned the confusing invoice, the quality of service I received from the office staff, their BOHO program and being charged double what was reasonable for what I purchased. "I'm not going to pass your concerns on to your Dr. Rossow because we don't want him to know we don't care if you're unhappy / dissatisfied and if you go somewhere else..." "Eye insurance is very confusing....and even though we have 100% control over making your bill / invoice less confusing, we're not going to do it" "Your just one person and we don't care if we loose one good customer - our business model allows for disgruntled customers because we overcharge so much" There's a lot more that I could say, but I will just wrap this up by saying they've lost my business...and my wife's business....and my three daughter's business....so I hope that extra $200 you got from me was worth it... * I am sure someone from Kennedy Vision will respond to this review and express their sincere apologies for my experience and state their commitment to customer service...but remember, that's only when I am posting a review for others to see. They had no interest in resolving my issues over multiple emails and phone calls... Only when people complain out-loud do they feel apologetic. No refunds on this review Kennedy Vision.... I sincerely apologize, but it's my policy...

Great family run practice. Great on my eyes. Great cust service. They have a new building off hwy…read more55. Ask Orin and he will help you select the best frames to fit your face. Great place for vision checks, glasses, and contacts. They also have great coffee in the waiting area.

I've gone to Pinecone Vision Center since I was a kid (I'm 27 now) and they're always professional,…read moreflexible and will work with you to give specialized care for your vision goals. Thank you for all the years of great service.

I contacted this business looking for direction for our daughter who has a rare eye condition and I…read morehad seen one of their providers on YouTube with various educational videos. They were very prompt in their response and I actually had a very nice conversation with Dr. Fosso regarding our options. I very much appreciated his time basically providing a phone consultation without needing to travel to his clinic which would have been problematic since we live in a different state. He was also very honest and open with his professional opinion and suggestions even saying that this clinic might not be the best option for what our daughter needs which apparently is very rare. He even gave us some suggestions for other institutions that might be a better option for us. Being someone who has worked in the healthcare field for over a decade, I very much understand how a medical providers time is very much limited and precious, so I am even more blown away and appreciative of the time this doctor gave us. It has been my experience that a majority of providers that I have worked with would not do this. He clearly has a passion for what he does and for taking care of people. He even gave us his direct contact information if we had any other questions. Obviously this also speaks to the clinic in general having him on staff.

Communication was a huge problem! Billing questions were not answered correctly. Lenses came in…read morewithout frames, no one communicates with anyone else. Several bad occasions.

The office is beautiful and the two doctors I saw were very good. I will go back again.read more