Wonderful attentive staff beautiful office. The quality of care received by far was the best I have…read moreever experienced.

This clinic goes above and beyond when it comes to customer care. Every staff member I interacted…read morewith was warm, attentive, and genuinely invested in my well-being. They never rushed me, made sure all my concerns were addressed, and treated me with kindness the entire time. It's rare to find a medical office where you feel both safe and heard, this one absolutely delivers.

We took our kids here when we first moved to the area --we haven't gone anywhere else, since. The…read moreservice is second to none. We've never had to wait for more than a couple of minutes when an appointment was booked; they're just extremely efficient! In fact, on a Monday afternoon, we took our kids here for a follow-up appointment. When we arrived, to my surprise, I had the wrong day. Instead of simply turning us away, they fit us in and we were only waiting 5 minutes! Our kids have seen several of the doctors and nurses at this practice and we've always had a wonderful experience. They're all very good at what they do and are highly experienced. I certainly recommend this practice.

We have been going to kids first for over 13 years now and with all three boys. Dr Samarel is…read moregreat, but honesty all of the doctors are wonderful here. Novant took over awhile back and i have noticed changes with staffing and managerial issues but the doctors remain steadfast and caring. We haven't had an issue getting a same day sick visit if we call in the morning, front staff seemed much improved since it was taken over to the point that I called back once because I forgot an excused absence note and they faxed it to the school for me!

Last one in my family to leave. They missed cancer on my father's leg, my mom left a while ago due…read moreto poor communication/attitudes. Now I am finally leaving after being lied to about procedures, prescriptions, and feeling so dismissed about it all. Disappointing because it's rare to find a place that takes new patients without a referrals, clearly there are reasons.

I had a biopsy done in Monroe on July 17 that became infected. I immediately called the office and…read morewas not taken seriously. Sepis set in and it took weeks before I could have a Mohs procedure done elsewhere. The reason that I am posting this today, is that I got my stitches out today from my long awaited Mohs. 4 months is a LONG time. This should have been a simple procedure, but it was botched. The Monroe office has 2 PA's, no doctor. I know that PAs are well-trained, but they are not the same as seeing a doctor.

Liberty family physicians is a great practice. They take a wide variety of insurance plans, the…read morestaff is friendly kind and courteous and they are very accommodating when scheduling appointments. They are a full-service doctors office and most of the testing is done on site. There is minimal wait time in the waiting room, however if you do have to wait a few minutes to be called the waiting room has a beautiful fish tank that mesmerizes you! The entire facility is clean, comfortable and well maintained. Gina Mello is one of the physicians there and she is very knowledgeable and caring. She takes time to ask questions and make sure you understand exactly what's going on. It's been a long time since I found a doctors office that I really liked and with liberty I am 100% satisfied!

While the Doctor himself is good the experience is completely ruined by Jennifer at the front desk…read more Completely incompetent as well as extremely rude and should probably get a new job where she doesn't have to interact with people. She seems to have forgotten that this is a Doctors office where people might be in a lot of stress and pain.

CONTROLLING, MANIPULATIVE, HOLDS TEST RESULTS HOSTAGE, TALKS DOWN TO YOU..DO NOT GO !!!!!! READ…read moreFURTHER TO UNDERSTAND WHY. I switched from Atrium to Novant having spoken to several friends that had great experiences with Novant. An appointment was set at this facility for an annual physical. The appointment we as to be expected, patient history, family history, blood work. Now comes the issues. My test results came back. A "scheduler" call to schedule a follow up appointment. I asked why I need an appointment as I have yet to see my test results on the portal. I also stated that as an analytical person, I would like to have the results posted so I could see what issues existed and do my research to be able to ask intelligent questions. She said she was not able to do that. Ok low level employee, I understand as I do not allow my employees to release information either. Then I get a phone call from, Suzette Schlafly, the office manager. She informs me yet again that I need ro schedule an appointment. I again told her I would not schedule an appointment until I had the opportunity to review my test results and if necessary could the PA Samantha call me. It is at this point the conversation took a turn that I was not expecting. Suzette said that the PA does not have time to call me and that is not her job. Then she told me that I needed the appointment so they COULD TELL ME what my treatment plan WOULD be. She also talked down to me in a manner that inferred I was not intelligent enough to advocate for my own Healthcare. I was extremely frustrated. I told her that it was "my body, my blood and my choice" and she no no right to hold my test results hostage. I also told her that if I needed to set an appointment to get my test results the appointment would not be pleasant and they would regret the appointment if this was how they were going to unprofessionally conduct themselves. I called back in 2 days hoping someone in authority had understood that keeping a patient's personal test results and then talking down to the patient was not an acceptable approach. I called Suzette and asked if my results had been released to the portal. She stated they were going to release them onto the portal. They were never released them. I went earlier the next week and moved to another practice that have requested my test results and I have accordingly scheduled an appointment to discuss the results. If the office manager lacks the communication skills to speak to patients in a manner that is not; arrogant, demeaning and belittling she does not need to be in that position. She is obviously nothing but a mouth piece for the practice. As such, this reflects poorly on the doctors at this facility as this level of arrogance, belittling and manipulation either comes from the doctors, as this is their attitude or they do not know how to manage their staff. Either way this culture showing such a disdain and lack of respect for the patient and indicates you are but a number they need to process. I have never had a doctor's office believe they are so omnipotent and you the patient are so stupid that you are not allowed to see your test results from your own body. THIS HAS BEEN UNEQUIVOCALLY THE WORST experience in Healthcare and with a doctors office in my life. It ranks highly as the worse experience from a customer service perspective. I HAVE HONESTLY HAD FAR SUPERIOR EXPERIENCES FROM THE VETERINARIAN THAT TAKES CARE OF MY DOGS. The response below proves my point !!!!! This person has the very same culture as the others in the office. A professional office would have reached out and worked through a solution. No, you are not a person and they aren't professional. You're too uninformed, too uneducated and not intelligent enough to deserve their attention unless you comply. See how their response goes. Demeaning: how I do not understand the medical industry and corresponding federal guidelines. How they view facts of their practice as threatening. How can a factual and articulate review be threatening? Note also, if I did not bend a knee to their pressure and manipulation I was avoiding medical services. Notice how immature and unprofessional by listing medical conditions ? This exemplifies every issue referenced above; intimidation, manipulation, unprofessionalism, arrogance, threatening and contolling. Again, their response proves the arrogant, demeaning and ridiculing nature of the culture in this office. NEW PATIENTS, make your own decision about the care you deserve and the provider you choose. Know that as a fact, the above was precisely what I experienced. The below response PROVES every one of my points precisely. Amazingly, the new office that I have chosen, released my results and I went to the appointment. At no point, as inferred below, did I want to avoid nor delay a physicians consult. I simply desired to have an opportunity to understand my test results.. My body, my blood, my choice.

. Dr Kanelos is the best general practitioner in the area. I have been a patient of Carolina Family…read moreHealth Care since 2001. I have never once experienced an issue with billing or care. In fact, of the many doctors I have to see Dr Kanelos by far gives the most time and through explanations. I have looked over all of the reviews here and it is very revealing that there are large percentage of 5 stars and an offsetting amount of 1 stars. Ironically, all of the 1 star reviews had to do with money they had pay or lack of professional care. It's routinely receive follow up callsfromLIsa to see how I am doing after they notice I have went to see another doctor (specialist) for a condition I am being treated for. It's typical for people to leave reviews that feel they have been overlooked or underserved. The one star reviews have complained about 2 things: 1) a sum that they owe the. practice because their insurance didn't cover the tests the doctor or the PA ordered for the patient 2) a long wait 3) rude front office staff. As to number 1 if you expect god care then their are some things that the doc may order that will have to be paid out of pocket. 2) The same people that complain ed about having to wait beyond their appointment time are the same people that said that the doctor didn't spend enough time with them. This is ridiculous. In my 25 years of seeing doctor Kanelos there were many times that I was seen later then my doctors appointment. However this is the same with every doctor. The good ones give the patient the time they need which often results in others having to sometimes wait beyond their appointment time. Finally, I have never received anything but courteous service from the employees on Dr Kanelos staff.

Strangely I seem to be the only person here this morning, apart from the staff. Everyone behind the…read morecounter seems to be freezing as none of them have taken off their coats. The water cooler bottle needs to be changed as well. I sat in the waiting room for about 5 minutes before I was taken to an examination room. After my vitals were taken it was just a few minutes before I saw my doctor. I went and had lab work done and was out the door. Everything went extremely smoothly & all the nurses, support personnel & my doctor were upbeat and cheerful. It was a good visit.

I would not recommend going here, ever. I had a sinus infection and was told I should wait another…read more5 days when felt horrible before they'd offer medication. Dylan, the PA, when I told him the z-pack is the only thing that helps said "I guess you didn't listen to anything I just said" in a condescending and rude way. He has no empathy and in my opinion should not be a practitioner of medicine.

I'm giving this one star based on a really disappointing experience. Despite having an appointment,…read morethe wait was extremely long with almost no communication from the front desk. The staff felt rushed and not particularly welcoming, which set the tone from the start. The visit itself felt hurried, and my concerns weren't fully listened to. I was told my symptoms were likely sinus-related, even though I specifically asked about the flu and requested a flu test. That was brushed off. I left feeling unsure, unheard, and still very sick. The next day, I went to my primary care doctor, Sana Umair, MD, who immediately ordered a flu test and confirmed that I did, in fact, have the flu. That simple step could have saved me a lot of pain, time, and stress the day before. Between the long wait, rushed care, missed diagnosis, and overall lack of professionalism, this was not a good experience. I should have driven to the urgent care I've used in the past and know I can trust. Unfortunately, I wouldn't recommend this location based on my visit. Go to another urgent care or wait until the next day. Novant is just not capable of helping.

Took my 2 year old son in after my cousin's dog scratched him in the face. They said they couldnt…read morestitch because they were worried it might be infected. They gave us some antibiotics and sent us on our way. They didnt even offer to clean up the blood. We got the bill a few weeks later and it was $4500. I called and the lady said that it was entered in the system as a level 3 dog bite and it increased the cost. She also told me that she has to pay her bills, so I need to pay mine. I dont think its right that we were in there for 20 minutes, and nothing was done for my son. Then get a bill for $4500.

ER located on Providence. Took my mom here after she wasn't feeling so hot. This must be a new…read morelocation because 1)the waiting room was not busy at all 2) the last time I was in this area, this is where the Harris Teeter used to be. I didn't realize they created a huge new store behind this location. The staff here are friendly and they saw my mom right away due to them not being busy. There looks to be a daily Atrium practice next door to the ER. I'm sure the parking lot would be super busy during the day but it's pretty quiet in the evening time.

These guys charge $1800/yr just for the privilege to be a patient!…read more This place used to be great, went here for years. I moved away for a couple years, then called trying to make an appointment after moving back this year. They had "a note on my account saying I was no longer a patient" and the receptionist told me she had to talk to the manager about me before she could make me an appointment. Well she called me back hours later saying that she spoke with the manager and that things have changed since I was a patient and you are now required to join some MVP program for $1800/yr just to be a patient. Before I could even respond, she was already saying that seeing as I didn't find this acceptable and there was nothing she could do... don't go here, the receptionist twins are terribly rude and either require some MVP dues like an exclusive club or they will use this to get rid of you.

Eric Sensenbrenner is an extraordinarily well qualified and experienced practitioner of internal…read moremedicine. I trust him with my care. His office staff, including all physicians assistance. Nurse practitioners and administrative staff are attentive, well trained, and polite.

Having worked in various hospitals over the course of a forty year career, I'm fairly astute at…read moreassessing the quality of health care being offered at a specific facility. Atrium cared for my 97 year old mother as she neared end of life. The staff- nurses, CNA's, and physicians were very good with offering clinical information, answering questions, and working with the family to provide quality care to the patient. Direct patient care was very good- the nurses were attentive and responded rapidly to calls for assistance. When the end came the care team followed our requests for end-of-life care despite the natural urge to respond. Staff were very compassionate and respectful to the family who was there. Was everything perfect? No. But in the very complex world of health care, Atrium Pineville cared for my mother as I had hoped they would.

This hospital absolutely traumatized me and my husband. I cannot stand them their level of…read moreprofessionalism is just disgusting and they are big LIARSSSSSS they come up with anything just to milk ur insurance especially if you have medicaid. They are liars and it is very dark in there very true. It's like demons are lurking everywhere. If you God for bid go to this hospital stay prayed up!!!!!!