I'd give this pharmacy zero stars if I could. I was a customer here since 2015 or so before moving out of state for 5 years and returning. 2015-2021 this place was always great. There was a reason I went straight back to them despite living across town upon my return. What mistake that was. Month 1 they tried to give me a bunch of my mothers meds. I only caught it due to the copay on one of them. I did not ask for her meds, she did not ask them to give them to me. Month 2 they messed up and filled a month old RX a 2nd time instead of my current one, screwing up the refill schedule aligning with my monthly Dr. visit to get said RX. Month 3 I was rudely told they could not be sure they could fill my pain meds after this month due to an "incomplete profile" Accusing me not disclosing all of my RXs. When asking how to comply with that I was met with this goal post moving convo of "You have to get meds that arent controlled filled here" to "You have to get meds not from pain management" when I pointed I did get non-controlled meds here to "you have to get more RXes here" which I already fill ALL my RXes here and would have had many, many more filled if not for this ridiculous ordeal. When I asked about this in person to try to sort out this incomplete profile issue to another rep (who was very nice I'm sorry I didnt get your name) the one from the call(wasnt wearing a name tag, short, fat,darker skin complextion, dark hair, blonde highlights, shoulder tattoo, Ive been told this is Mia? potentially) butts into our convo to argue she wasnt rude or accusatory to the point I give up on sorting the issue with the nice rep and state I don't want to argue to just give me this months RX. When my RX is ready the manager/owner(???) tries to explain the inventory issues with controlled substances which is completely different than the initial "incomplete profile" (Basically the more RXes you have the easier you get that store's limited supply meds. makes sense in business sense just is not the same as that initial convo) while the initial rude rep sits there smirking seeming to find my distress over this situation funny. There is enough stigma for even taking pain or anxiety meds in the first place to be treated and talked to like that the initial rep did to me. The best part of all this is once all my appointment referals settle in town I'm looking at 10-15+ different meds a month. I get the policy but trying to act like It's anything to do not fully disclosing my RXs especially in the tone and manner it was done totally unnesscary. It's also no need for someone to interrupt to start an arguement while I'm trying to sort the issue out with another rep. Train your new hires to have some common courtesy. I will not be going back and will be having my whole family, who have also been customers for years switching pharmacys as long as that initial rude rep remains employed. What a major downgrade this place has seen since 2021. read more

I recently had to fill a prescription for my mother and Inovia Pharmacy was the closest pharmacy to her home. She was sick and I wanted them quickly. Inovia filled them quickly and we went to get them. I know now they also offer free delivery. I didn't have a wait in line like the box stores do. The employees were friendly and helpful. read more

Love this Pharmacy!! everybody is super nice, helpful and friendly never any issues.

customer service is trash. my family member has been going to this pharmacy for about four months and she has Kern family healthcare. The technicians treat her bad because she has to take medication for anxiety and pain and they look down to her. They talk to her like she's trash it is so bad that she has to have me or another family member come in with her so they do not talk bad to her. I came in with her yesterday on February 25 and my mouth drop to the ground because I couldn't believe the attitude they were giving her and me. my family member said that they were being nice actually and I was like if that is nice, I would not want to see what being rude and mean is I also work in a retail pharmacy and I know firsthand some of the stuff they were saying was untrue. no pharmacy, technician or pharmacist or anyone in general should talk down and be rude to a patient who is coming in for medication. Everybody has their problems. Nobody knows what the patient is dealing with. What's going on with them I do not recommend this pharmacy to anyone if they want compassionate, nice caring people to help them. do yourself a favor and go to a different pharmacy. There's plenty of family owned pharmacies in town who will treat you with respect and like a human being. I would give zero stars if it was an option but unfortunately, I had to put one star which is one too many read more

Bad reviews for this place is very legitimate. Very presumptuous staff with lots of negative energy.

If you want to make multiple visits to pick up one medication, or wait for them to fill it after you've been promised it would be ready hours before, then this is the place for you. This happens every time! When you ask them to deliver it because after the 3rd visit you are so frustrated, it won't ever happen! Good luck people. read more

Courtesy on the phone would be a great start to a conversation!! I called to ask about a particular drug I needed filled and did they have it?? Her response " that is a controlled substance and I can't give you that information!!" Finally she obliged, however I have to transfer all my RXS back to them before they will fill my pain RX. I'm guessing they have enough business and don't need mine. There's a reason I left them YEARS AGO due to poor customer service. read more

They have a new policy every couple months due to them being an independent pharmacy. They let me know if I added a family member I was able to keep picking my father's prescription at Inovia. They lied now they want a letter from the doctor saying he my father only takes pain medication. Thankfully my father is a healthy man and unfortunately only has a bad back due to his surgery. Now the prescription is delayed until we get that letter from the doctor. The staff is also rude. If I'm asking more questions it's because I need to understand the pharmacy policy. No wonder it's more convenient to go to Walgreens or CVS read more

Staff is extremely unprofessional, my medication was delayed due to an error on their end and now I have to wait an additional 2 weeks before I get my much needed meds, -10/10 do not come here read more

Their pharmacist and team went above and beyond in customer service! This is my new favorite pharmacy.

Brought my two boys in for their second dose. All was well until the reservation wasn't found from myturn.gov! The staff instead took us as a walk in and we proceeded back on schedule. The shot giver lady was very quick and gentle with my two angles. There were also snacks available for the 15 minute wait while we listen to bruno and surface pressure in the car. read more

The pharmacy staff is nice. Went here before for a booster shot and it went fine with the younger female staff giving the shot. Second time I went, it was an elderly female staff that's assigned to give the covid shot. There's few people who were ahead of us and noticed that the elderly lady didn't CHANGED HER GLOVES?! So, I asked her nicely if SHE CAN CHANGE HER GLOVES. Since, we are "new client/person". Then she said, "I were gloves to PROTECT MYSELF "?!! HELLO CONTAMINATION/TRANSMISSION!! She even said that, "CDC said that handwashing is better than gloving". But I am talking about being "SANITARY" here. I don't want to be infected or catched something from her "USED Gloves" from other people who she handled already. She ONLY CARES FOR HER SAFETY!! So people , BE OBSERVANT. It's our right to PROTECT OURSELVES TOO! I hope that she did get educated already for the right CDC guidelines. read more