The staff here is always friendly and helpful but the store is half empty. I was told they weren't restocking until something was purchased. This he said was due to the amount of theft. That makes no sense to me because they have list so much in sales from under stocking. I don't know if it is that they aren't in the profit range or just not well managed. This used to be my favorite CVS because it is close to home, but I'll be going further afar from now on or maybe on to RiteAid. The problem is you get a lot of great discounts for using the CVS APP for purchases. I'm hoping whatever the problem is they can rectify it. read more

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Everything is in lockdown in store just trying get some pimple patches for my niece. Hit button and waited 20mins then left. If u gona lock everything up atleast keep 1 person around to open up locks. Guess amazon should been my 1st place hope store manager figures out that customers walking out is usually a bad thing. read more

Pharmacy is no help, terrible service. Unhelpful pharmacists, where they will not answer a simple question over the phone, regardless of years of being a customer and countless stores not having an issue with the question I posed. read more

Susie "manager" must of had a bad morning. her service was bad she had a attitude to helping me. Please give your management personnel better service training. read more

Picked up a prescription for my wife today, They charged me full price for her meds, Although we have insurance. I asked the pharmacist why my insurance was not applied, she said she doesn't know and that I could wait to pick up. But my wife needed the meds now. I don't think they should say they're ready to pick up if the insurance has not been applied. $50.00 instead of $5.00 really sucks. read more

CVS online order for pick up was canceled due to lack of availability but they took the money out anyway so I couldn't even get it from a different store that had Activated Charcoal available resulting in permanent damage to my chicken!! read more

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Experience the worst customer service by an employee named "Sam" older guy twice my size raising his voice at me in front of customers when I asked a simple question. It could've been answered with no problem. He chose to instead belittle me and yell at me. I have never in my life ever been so embarrassed by anyone. CVs management should do a better job at training him. This was unacceptable. read more

I waited outside for 15 minutes tonight and had an employee walk past me and not communicate that they are closed even though their posted hours indicate they are open until Midnight. Worse service and customer experience I have ever had at a pharmacy. read more

CVS Pharmacy - Store hours. Tiffany needs to update the hours or remind employees of their actual closing time. - Drugstores Near Me - BAKERSFIELD, California

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Apparently to transfer a prescription, it takes 2 days at this pharmacy. That is wild

The store itself is great but the pharmacy is a disaster. Been coming here for years since the one on California closed. First of all the drive through rarely has the second lane open and when they do they act like you're a jerk for using it. The sign says they won't fill a new Rx at the drive through because it will cause long waits. Yesterday I'm pretty sure that's exactly what they did. We waited a LONG time. When we pulled forward we were told we could not use a Good RX coupon at the drive through. And that they needed to close the window for lunch soon. Wow. I paid the full price just to get out of there. Can't wait to switch pharmacies. read more

the minute i walked in with my boyfriend and went to the makeup section the loser security guard makes it so obvious he's following us around. i have no idea what implied him to believe we were there to steal no more than a minute of us being there. we left immediately after bc why would i want to shop somewhere being uncomfortably watched? i suggest don't come here if you're not a rich looking white person or you will be prejudged and followed read more

Jenny R the best pharmacist there she is so helpful she gets all my medication. Good work ethic I enjoy her and her time

My wife and I switched from Walmart to here and it has been the worst mistake of our life. Unless you physically go in you can't talk to a pharmacist. They don't give a crap about their customers. I have spent over 45 minutes on the phone on hold waiting for somebody to answer the phone only to keep hearing their commercial about how I can do it online. Oh by the way that didn't work either. read more

The pharmacy manager Ivan is extremely unempathetic. I waited in the drivethru without getting an answer. When I came to pharmacy, she said I will have to come back in 30 min as they getting closed for lunch. They are closed for lunch from 12:30 - 1. I was there at 12:30. She had no empathy for how sick I was or how I was feeling. Horrible service... read more

After two years of using this store I quit Poor RX service with a horrible attitude Mostly from the pharmacist. Parking is a mess between the in n out and chick filet it is the worst in Bakersfield Go to Rite Aid. Newer stores. Friendly attitude and their Pharmacist don't lie. PS. They have better parking. read more

I give the pharmacy a negative number. The lady I just spoke to was SO RUDE. Was TRTING to get my prescriptions refilled due to their other store closing. And one medication was a pain reliever. This VERY RUDE lady told me that CVS HAS NEVER HAD this medication. Which I know is BS because I am Holding the last prescription that was picked up from a CVS this past May. She slammed the phone down and then another kinda nice lady answered the phone and helped me figure out what to do. So DO NOT go to this pharmacy read more

I've been a loyal customer with CVS pharmacy. Overall, they continue to show fabulous service and try their best to assist me with prescription issues. Especially dealing with my health insurance. The staff are so well trained taking care of their customers at their best. read more

Conveniently stays open till 11:00 and there inventory size felt like the left side of a Walmart. But I am writing this review because of Joseph, my cashier. Sweetest dude I've ever met. I think the heart in the CVS logo is his heart. read more

I'm a physician that works in the area and also unfortunately a patient here. This location is the worst. If you need to prescribe something, plan on 20 to 60 minute wait times. If you drop your prescription off at 9AM and they promise it will be ready by lunch time, it's probably a lie. This place needs a major managerial overhaul in the pharmacy department! I'm going to take my business elsewhere. read more

Was a late night hit for some items I needed. When it looked like I couldn't find them (and I couldn't), one of the employees came over to help me out. Love that kind of customer service! Quick checkout and easy parking too. Plus open 24 hours. read more

UPS said I could drop packages here. They are still sitting at the store A WEEK LATER. Employees say they don't know what to do with them. Cannot get through via phone to corporate, via email it just kicks me out. Way to drop the ball CVS. Now I have to see if they can even find my packages. Which I doubt. read more

I am a family physician. This is the WORST pharmacy to deal with. They told my patient they would not fill his medication. Then when I called the pharmacist he started with some BS that my DEA wasn't valid (no other pharmacy has ever had an issue). Then he says "wait, let me see if we even have the medication". Of course, no surprise, he didn't have the medication. Riiiiiiiight. Cvs can always order medication for next day delivery...except in this case, of course. Very obvious they didn't want to help me nor the patient. Find a different pharmacy ASAP! Don't waste your time. They're rude and don't want to help you. read more

Wonderful courteous staff! We were here from out of town and getting back on the road to head out of town, had an emergency with our son. The pharmacy open at 8 and we had our prescriptions by 8:15! They were so nice and expedited his medications for us. Kudos to you guys and gals at CVS! I took a star away though for the nasty bathroom. read more

Sorry to say..... pharmacy too small for amount of customers. Absolutely great staff. Just not enough room to produce needed output.

Don't ever go here! I dropped off my prescription yesterday and was told to come today at 12.... Keep in mind I had surgery today and am in incredible pain! I got the notification at ten saying it was ready. My buddy went at 12 to pick it up and the most important pain medication was not ready!!!! I have been throbbing since 6 am and been patient while this terrible pharmacy can't prioritize the most important medication on my prescription. I will never come here again! read more

Terrible pharmacy. Kept telling me my Dr hadn't phoned in my prescription. The dr had to phone it in 3 times because of the rampant incompetence at this pharmacy. They are very disrespectful of the customers and talk down to them. Prescriptions are rarely ready when they say they will be. Today they told me they had to phone my Dr about the prescription that the Dr had had to phone in to them 3 times. Very rude, incompetent and they always blame the customer or the doctors for their mistakes. I've been trying to get this f*cking prescription filled for a month!!! Plus this is a prescription I have taken for years. I see CVS going out of business or being absorbed by another pharmacy soon. read more

Unfortunately I didn't read the reviews otherwise would have gone someplace else. Just spending the night in Bakersfield and in need of a charging cord for my phone. Walked in and asked the cashier right inside the door where I could find one. "Uh, in electronics?" and with a vague wave towards the back of store, she turned back to her register and the nonexistent customers sending me off in search of the cord. After having read all the overhead signs and walking up and down the aisles, not only did I not find the cord but also the electronics section. I did find another employee who was pricing merchandise so I posed the same question. "Oh, they are on the front counter, let me show you where". Where turned out to be about eight feet away from the cashier. So a little exercise is good but both my husband and I use canes and truly could have done without the 11pm trek thru the CVS in search of a phone cord. Returning to the cashier I told her that the phone cords were on the front counter. "Where???" she asked, "There" I answered and pointed. "Oooh" She rang us up, we paid, then she turned to my grandson who had picked up a bag of candy that I had just paid for and tells him "You haven't paid for that." Handing back the receipt I told her that we had and to count the items. Sure enough she had charged us for the candy. All this happened with no one else in line, no one even in sight. Never again. Next time Walgreens. read more

Just an average CVS. Great location, clean, customer service is always excellent and you have plenty of places to eat nearby.

The store is ok. Line usually not long at cash-out & store fairly clean & stocked. Pharmacy on the other hand is horrible. Takes too long. Drive thru takes approx 5 minutes per car and going inside isn't any faster. Go to a different location to fill your prescription, for sure. I've changed my preferences with my doctor & have already transferred another. Awful. Rating 3 because the store shouldn't be penalized for a horrible pharmacy service read more

Only been here once. They had exactly what we needed. The pharmacist answered all our questions politely and informatively. The other two staff members we came across were nice and helpful as well. Store was clean. No complaints from me. Would not hesitate to go here again if needed. By the way, they are open 24 hours according to the sign on the window. read more

CVS Pharmacy - Clean interior - Drugstores Near Me - BAKERSFIELD, California

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First of all 5 stars are for who I am assuming was a shift manager, Kirk Dinison. A woman came in and was very unkind to this man arguing about how some coupon was supposed to be for what she wanted. He said "you know ma'am this is not for this item, but we will just wave it and apply it anyways" he was saying this and she just continued to be rude and belittle him. He kept his composure and was kind regardless of her behavior. She he tried to explain it kindly and say ma'am we'll accept this coupon, but she just kept on her rant. Saying one more of these incidents and I'll be shopping else where as all the people behind her just stood looking on shaking their heads. Kirk you have some serious customer service skills, I'm sure your going places. read more

Before I start my review, let's go over the definition of "customer service": "Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met." Now that we have that out of the way, I can continue. The customer service, or lack there of, of this establishment is awful. I just visited today and was treated like absolute garbage by every employee. I picked out my items and proceeded to the register. The woman at the first register barks at me, "I CAN TAKE YOU". Oh, alrighty then. I put my stuff down and she barks again, "CVS CARD?!?!"..... Uh, sure. At this point I'm annoyed because her entire demeanor is rude, snobby, and not caring at all. I paid for my items and she didn't say a word. I said "uh where is my bag???" She proceeds to raise her voice, "you can pick it up right there". Where? Oh, that's right, on a shelf that is not within arm's reach. How hard is it to hand a bag to a customer and say "have a nice day"? You don't have to be sincere. I don't give a flying elephant if you hope I have a miserable day, but you can at least properly do your job as a "customer service rep". This is the general demeanor of most employees at this location, with the exception of Flo, who I am unsure is still there or not. Awful experience. Will never return. read more

I came over to this store in the middle of the night a couple weekends ago for allergy medication. I was the only customer in the store, and I saw two employees. One of the employees followed me from aisle to aisle, watching to be sure I did not steal anything. I asked the guy why he was following me and he denied it saying that "no I am just stocking". Of course this asswhole is stalking, we just have a difference of opinion in how it is spelled. I am a lot of things, but a shoplifter I am not! Leave me alone punk and let me shop. Not too many places to go late at night, I will be back if I need to but if they stalk me I will talk shit! read more

I love that they got New Employees here a lot friendly and well stock will shopp here more offend very good deals. read more

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I only give it a 1 because the pharmacist is disgusting. He's always got his hands down his pants when I'm in there. Like I get the fact that sometimes you gotta scratch your balls dude but there is a time a place for that shit and it isn't on the floor. Go to the bathroom and WASH YOUR HANDS! Nasty dude! If it wasn't for the pharmacy techs I would never go back. read more

The store manager (Vince Lopez) should not be the Manager here very rude customer service he damn near scared me and my boyfriend off from ever shopping here again all the employees that work here are so sweet but because of their store manager I have to give them a one star he was overly rude for no reason me and my boyfriend were very nice to him for some reason wether he was having a bad day or what have you he decided to take it out on us so I wouldn't recommend shopping here like I said the regular employees aren't the problem it's the management that is read more

Went to purchase some medicine and I noticed that this store has all their condoms locked up and a button to push if you need to purchase some. I was appalled. (This community has the highest STD rates and teen pregnancy. No one is going to ask for assistance to purchase condoms, as it is already an item that many people judge others when purchasing). I spoke with the manger that advised me they are locked up due to theft. I advised him of the facts in our community and that is not going to help the situation. I ad used him that no one is going to ask and wait for someone to op n a cabinet so they may purchase some. He said it was a corporate decision not his. I advised him that condoms are not that expensive and they shouldn't be locked up for the health and safety of our community. He couldn't help me. Called the corporate office and received a much better response. I'm hopeful this will be remedied and an individual will not be forced to talk to another when purchasing a private item like condoms. read more

Great customer services, great people that work there and very patient. Sorry for my mother being difficult, I understand that y'all can't do much when it comes to extra buck. Thank you for dealing with my mother. read more

Called in a prescription. Waited 1 to 1.5 hours to give them plenty of time to fill the script and also called them to submit my insurance info to ensure there was no wait. They wouldn't take it cause they can't do it over the phone. Arrived and had to wait in line for 20 mins. Then finally got to the register. Then they reverted me to another line for insurance info. Which was another 20 min wait. Then they said it will be 1.5 to 2 hrs wait. OMG! read more

I love this CVS on Stockdale. Yes you usually have to wait in a short line for your meds. Where don't you have to wait? All the floor people were very helpful asking if I needed any help. Check out was fast. If there were to many people they called for another checker. Nice and clean. read more