Review for Dr. Eileen West-Inova Doctor, Vienna, Virginia:
Normal business practice according to her staff include over one and a half hours wait minimum with each appointment! My first appointment I came 15 minutes early as instructed by her office. I waited another 45 minutes then asked how much longer it would be they said another 45 minutes. At no time did anyone approach me to inform me of any time issue although they knew I was waiting. I rescheduled appointment. Second appointment showed up a few minutes before appointment time, desk person told me it would be 45 minutes. I waited ONE HOUR then asked when the doctor would take me. The person at the desk said the doctor knew I was the rescheduled appointment but it would be at least another 45 minutes.Again at no time did anyone approach me to inform me. TOTAL WASTE OF MY TIME! NEVER has anyone called to apologize.
I am a VERY patient person but this was unbelievablly rude. This doctor should be required to take a time management and best business practices course. This does not look good for Inova that she represents! read more