This is the best place to purchase medical supplies. The owners, Bill & Valerie still know the…read moremeaning of customer service. They are lifelong Sonoma County residents and have years of medical equipment experience. Questions are answered fully and patiently and recommendations are always made for the benefit of the client/patient. Highly recommend Redwood Empire Medical Supplies for all your needs.

i broke my ankle and foot in Massachusetts last week. I live in Novato…read more i went to 2 websites and Redwood Empire was my sight unseen fave. So I called and 'met' Valerie...I don't really know but i think she owns the place. She has a right hand man who is really nice too. I rented a go go scooter (battery powered) from her and it's so much greater than crutches especially in the house. The main point is that she explained everything beautifully and was very generous with her time. And very kind. These people will really take care of you. They really care about you . But i hope you don't get injured and need them. Cheers Happy 4th of July 2025

Sonoma Surgical is the best place to get er Acquire compression socks. They're legit compression…read moresocks because they're custom ordered and tailored to your legs. And I'm sure a lot more is done here and they're great at what they do!! Lynn measured my legs every time I was there and she saw that the swelling went way down on my left leg!! Which was great to hear from the professional, Lynn! And she's so careful and has great wisdom in regard to these socks. I am on my 2nd appointment today getting my 2nd pair and Lynn is there helping me with using rubber gloves.putting them on perfectly right for optimal compression furthest away from the heart!! I can't say enough good things about this business!!

No. They have never fitted me right. It has taken me months to get my rx…read more when i complained they said it was waiting in pick up but no one ever told me. it took a month to get a response

A male pharmacist/owner threatened to not deliver my mothers Parkinson's drugs when she was out of…read moredrugs because I asked for a receipt be delivered to me as I'm the patient advocate and accountant. I was very stressed for my mother's health and it was too late to find another company to fill the order. Does anyone know how to file a state report against a pharmacy?

One star for a few reasons:…read more 1. They provided conflicting information. Their staff seems confused and disorganized. I had a specialty prescription that needed to be filled here and they told me it could be filled at a regular pharmacy. I waisted days going in circles to find that the prescription needed to be filled at a specialty pharmacy like this. It was a headache for me, our typical pharmacy, our doctor, and my infant who was in pain. 2. They don't take Cigna insurance. They are also less than helpful with information on getting the insurance to reimburse the cost. They also don't take good Rx or any other discount support. 3. Price - Paying out of pocket they charge more than other specialized pharmacys around. The speciality drug store in Windsor was at least $30-40 less and willing to find creative ways to help decrease the cost. (by $130) 4. Wait time - They called to say our prescription was ready but then we had to wait another 15 minutes for them to mix it when we got there. 5. Lack of awareness - while I'm rocking my sleeping baby in the carrier trying to get in and out as fast as possible the staff approaches me to loudly chat. The awareness that I'm hiding in the corner with a covered baby away from the noisy register should give them a clue. I waited months to post this draft because we needed to come back for refills and I was hoping the experience would change. It didn't. Having a baby with both colic and reflux is hard and the pharmacy didn't make things easy on us. Fortunately the medicine did help so it was all very worth it!

We've been here a few times for Dad's mobility issues. The knowledgeable team sold us a wonderful…read moremobility scooter which can fold up and store in a trunk - even can be taken on a plane if you remove the battery at the gate. We have also returned a couple of times for accessories for the two scooters in dad's arsenal, and each time they had exactly what we needed! Nice to have them here in the North bay, will definitely seek their guidance in the future.

I needed a repair for my scooter and took it in to the shop. the staff was professional, honest…read moreand very helpful. I was impressed by the great service I received

I use Rotech for all my CPAP needs (they sell CPAP machines and accessories). They are great! Dan…read moreand Regina are consummate professionals who know their stuff and always deliver great service and support. This is a solid company with skilled, well-trained employees who know how to run a business.

I stopped by to ask if they could repair my CPAP machine. Sign said closed until 1pm for lunch, so…read morewaited patiently until 1:05pm to come back. Had to call the number on the door for an agent to unlock. He was not very helpful or welcoming, acting like I was a bother.

Can't be contacted. For some reason when you call it's just a busy signal. Maybe they went out of…read morebusiness.

From the owner: North Bay Medical Safety & Supply is your trusted resource for the best in First Aid Equipment and…read moreAED's (Automated External Defibrillator). Located conveniently in Rohnert Park, CA and assisting the greater North Bay Area, we can help you make your home or workplace safe with the proper equipment for any emergency situation. Don't let yourself be caught unprepared in the event of an emergency! Call us today to see how we can help outfit you with the tools and knowledge necessary to save a life!

UPDATE: Since my first review, I have had terrible service. They are never available on the phone…read moreand I don't get my supplies when I order them. ORIGINAL I have been very happy with the service and patience of Valley Oxygen, and Janice in particular who is the rep I work with. I was assigned Pacific Pulminary for my nebulizer and they were really bad, so I have something to compare. When I got a CPAP machine last month, Janice showed me how to use it, and took more than a few follow up calls (immediately BTW). She also helped me find and fit a better mask after the first one didn't work out. She was more helpful than the doctor's office in terms of patience and explaining things in a way that was easy to understand. They even gave me the PG&E medical equipment discount form, ready to send in. The only drawback is that I had to drive to their office in Santa Rosa, while some companies deliver because I'm in West County.

We have been very well served at Valley Oxygen in Santa Rosa. JANICE is very very knowledgable…read moreabout the equipment, and has worked hard on our behalf to ensure my Fiancé gets the right type of machine, as his issue is complicated. Then, she has met w us several times to ensure he knows how to use it and that it is working properly. Janice gets things to happen, including with the Doctors. Recommend highly.

The front desk was so much help! Estel is a wonderful lady and deserves a raise ! 5 stars all the…read moreway around for her.

If I could leave less than one star, I would do so. I was hesitant to return to Apria Healthcare…read moreas a provider for my CPAP machine and supplies but did in July 2025 at the recommendation of my sleep doctor, who was ordering a new RESMED AirSense 11 CPAP machine and related supplies. I immediately became suspicious and had a sense of dread in my gut when I saw that Apria had two separate billing to my insurance company for the AirSense 11: One billing of $2565 done on 07-30-25 and a separate billing of $1465 on the same day. When I called Apria to inquire about this, they assured me that it was "normal" and that the $1465 was for the heated reservoir. I told the person that it was not possible to purchase the AirSense 11 without the heated reservoir, and again questioned the second charge. He remained resolute that the billing was correct. (I told him that this, at the very least, bordered on insurance fraud). Fast forward to today. I turned 65 in December and am now on MediCare. I provided Apria with all of the updated insurance information, and was told that in January, new mask, heated hose, and other supplies would be sent to me. Nothing had arrived by mid-February, so I called Apria. A rep on the phone took an order for the needed supplies. A few days later, an automated voicemail from Apria said they did not have all of the documentation they needed, and the order was canceled. It turned out that with the new insurance, that I needed a face-to-face appointment with the sleep doc. We had the appointment and the documentation was sent to Apria. Because the order had been canceled, I had to call back in to request the supplies again. I did so, and again, an automated voicemail from Apria saying the order had been canceled because they did not have the needed documentation. Meanwhile, every month I am getting a bill from Apria for $6.36. I have paid it each month, and it shows zero balance. The rep on the phone cannot explain what it is for. Today is March 30, 2026. I call the Santa Rosa location again and get a call back from somebody who sounds like they are in a call center in the Phillipines. They are of no help, and cannot transfer me to a supervisor. As of today, I am DONE with Apria Healthcare and have asked my doctor to order my supplies from another provider. I plan on reporting the sketchy billing practice from July to the California Department of Insurance for investigation. Stay away from Apria Healthcare! God forbid if I were a patient that needed oxygen to stay alive! I would be dead!

I've always received excellent service at Sacramento United Access. I bought 4 vans over the years…read morefrom them, most recently a new van in 2021 - Toyota Sienna with an in-floor ramp. Recently the ramp was giving me trouble, I stopped by the shop early right around opening time. They were able to get me in and get it fixed. Thank you for taking care of your customers. As a single woman who uses a wheelchair, this kind of service means the world to me.

I am beyond grateful for United Access. We have a mobility van for my mom and were traveling in the…read morearea for a vacation/special event when the kneeling system started to malfunction. United Access offered for me to come by their location so they could at the very least take a look and see what they could help with. Upon arrival I was asked wait for Erik who was helping another customer. A bit later Erik called to let me know he was slightly delayed. So Laura approached to let me know of his delay. And after talking with her for a few moments she personally took time to walk out to the parking lot to help me herself. Laura walked me through several things and helped me to diagnose the issue and temporarily disconnect the system causing trouble. Her patience, compassion and superior knowledge of the product was wonderful. She understood that I was in a vulnerable state and took time to connect and help me navigate the situation. The problem still needs to be resolved but I can at least safely transport my Mom home from our trip and get to my regular van repair place. She helped to put my mind at ease and restore my confidence in operating the van without the kneeling system until it can be fixed. I am grateful to both Laura & Erik at United Access for going above and beyond with customer service. If you're in the area and need a mobility vehicle or repair I definitely encourage you to call United Access!

Came in to get my daughter a gate trainer fitting first they gave me an appointment and claimed it…read morewas on the wrong day not once in my daughters life have I missed or schedule her appointments wrong she depends that's I don't second while fitting her in her gate trainer they did not securely strap her in and she fell out and hit the back of her head upsetting me and her she cried and they didn't even apologize for the incident very unprofessional bad experience

I have been waiting for a wheelchair for nearly 2 years. Long story short, part of this hassle is…read moredealing with medicare and kaiser but Natl Seating is not an advocate. Their customer services stinks. A manager did call and apologize and explain they got new staffing but even since her call it is still poor. I paid the co-pay for the wheelchair and they have no record of it. Thankfully I took a screen capture of the online payment. I had to send it to them via email to prove I paid. How insane is that? Now I'm calling weekly to find out when the wheelchair is expected to arrive at their facility. And when you go there...I've been to their facility twice, it's like a ghost town. No receptionist. They never answer phone calls and the place certainly doesn't look busy. What's up? Unfortunately if you're disabled and you're on Medicare, this is the only game in town.