Needed to find a local mechanic shop that would look after our 2008 Jaguar sedan. Rich was honest…read moreand straight forward with service and maintenance recommendations. Very pleased with the attentive and detailed service.

WARNING!!! Bad attitudes bad service!!! The 3.5 stars…read morereviews should tell you everything! THIS IS YOUR WARNING! One star just because it's required

Cody was able to get my car in relatively quickly. They had my car in the bay within 5 minutes of…read moreme arriving. The new brake pads took less than an hour, and were reasonably priced.

Cody and his family business did a great job of getting my car in for clutch service, was fair…read morepriced and completed the job extremely timely.

I brought in my vehicle for a diagnostic for hard start and rough idle. Literally two months later,…read moreafter a number of calls/texts, they completed it telling me it would cost $3500. When I stated I was taking it elsewhere, they charged me over $400.00. I towed the vehicle to a 2nd place that was able to diagnose in less than an hour and I had to beg the mechanic to take money for his time. If you need a timely, honest repair, I would go elsewhere.

All I have to say is these folks are great! Passing through ABQ from AZ to CO for the weekend and…read moremy 2000 Ford Powerstroke died on the off ramp to 66 Casino. Of course it was on a Saturday no less. The gal who answered was so nice. She got their tow truck operator dispatched and told me they had no problem holding my vehicle, etc. Marcos, their tow truck operator, got there fairly quick and delivered my truck to their lot. He was super nice and efficient. I asked them to run a diagnostic if needed and let me know what the estimated repairs would be. I would have to figure out how to get back to ABQ from AZ, etc. My wife called them on Tuesday (I was up to my rear in alligators at work). Their initial find was a frayed PCM cable (truck has +255k miles). Wednesday, the gal called to give me the prognosis and estimated cost. I gave them the nod to proceed. She left a message later in the day to say my truck was ready (still swimming with those gators). My personal issue was getting to their shop to pay them and pick my truck up. They were pretty cool about how long it would take me to get that done. Yes, I highly recommend Aiden's Diesel & Auto if you need work done on your diesel pickup.

Easily the best automotive establishment i've ever been too. They have my business for life they…read morehave saved me on countless occasions and as far as price goes you can't beat them. They're not looking to make extra money off of you they're looking to get what you need fixed and back on the road as soon as possible and we all know in this economy transportation is key!!!! highly recommended all around great experience every time

They warranty their work and find the best price parts they can for you. You can bring your own…read moreparts too if you want to.

First time visit. Impressive overall evaluation with documentation and photos of concerning issues…read more Each item patiently and professionally reviewed by front desk service-writer. Pricing feels appropriate and reasonable for our rapidly changing world...My Brakes are top-notch performers, now, and pulsing brakes were my issue. I opted to have a slightly leaking power steering hose replaced immediately. Subsequent appointments for additional work already made. So far, a great garage, with friendly, personable staff. Appears to be a very pleasing shop for other customers as well.

I took my vehicle into JCC to diagnose an electrical issue. My guess was the alternator - and sure…read moreenough, the alternator was the culprit. An expensive but needed repair, so I agreed. But this is what blew me away. Not the alternator, but replacing the engine-cover plastic clips that were missing before I brought my Rav in. Did they have to do that, of course not. Did they charge me? No. Did they mention them? No. That got me thinking of the time before I brought my 2008 in. Although they addressed the light configuration on the dash as planned, I believe they also addressed replacing batteries on my TPS sensor system for the tires. Again, did they charge me. No. Did they tell me? No. Conjecture on my part - as this light hasn't come on for the last several thousand miles; but I believe they replaced the batteries to quietly show off their exemplary service. Without saying a word. To say that they've earned my loyalty is an understatement. I wholeheartedly give my highest recommendation and respect to Japanese Car Care.

Outstanding. They did a great job for a fair price!!!! I'll be going back in the future and it's…read moreclose to my house!

Really pleased with this shop. My fiancé and I each took our Tacomas in for 60,000 mile tune up…read more Rick was awesome, he knows his stuff, and he didn't try to price gouge us. The part of town is rough however, so be forewarned. Will not hesitate to take our trucks here in the future.

I left my vehicle to get repaired here. It was repaired quickly and the service was good. Front…read moredesk at the body shop was great. I ran into an issue picking up my vehicle because one of the service center people gave me the wrong hours and I was in a severe time crunch but Estevan went above and beyond and took my vehicle to a separate area that accommodated the hours I needed to pick it up during the next day. If not for his help, I would've had to pay out of pocket for a rental car and I would've been without my vehicle for a weekend that I really needed it for. THANK YOU ESTEVAN

They damaged our car and refused to acknowledge it even though there are photos proving same. And…read moretheir customer service is null. We purchased a 2017 Suburu in excellent condition early in January, only to have it back-ended two weeks later. It took several months for Progressive, the insurance company for the other driver, to set up an appointment to get our car fixed. We were thrilled when Progressive indicated Quality Collision was one of its preferred vendors. You were also our preferred vendor when we took the time to get our own three repair quotes. On our first visit to your shop,m we were greeted by Thomas Dilorenzo; he was respectful and professional. Thomas also helped us when we picked up the car on April 7. At the drop-off on March 31, we were told the job was estimated at five days. Once we discussed the job with Progressive and your shop a week later, we were told it could take ten more days. We called a week later and were told it would be ready by the end of that week, late on Friday afternoon or at the latest the next Monday. We called again the following Monday, and the car wasn't ready; I asked to talk with a manager and began talking with Edwin. He proved to be a valuable source of information and communicated with us frequently with updates and the reasons for delays. One of the things he mentioned several times was the importance of the quality check before the car left the lot. There were several issues ensuring the car was ready.  We finally picked up the car on Friday, April 7. When I say Edwin did a tremendous job building a relationship, I mean it. We were impressed with him and his commitment to customer service despite the number of issues he ran into with the car (none of them due to your shop). So impressed that we were going to bring the car back in and pay to have QC redo our hood (damaged by sitting under a sappy tree). I was already writing your stunning reviews in my head for Yelp and Google. And then came Ron. When we picked up the car on a Friday, it looked great, except for one issue. The front windshield was cracked all the way through. It was not cracked when we took it into QC. When my husband asked about it before driving off, Thomas took photos and reviewed the original photos. He determined that there didn't appear to be a crack when we brought the car in. He said he would check with Ron the following Monday to see if it could be sent to accounting. Thomas also mentioned QC had this issue recently on another car. Unfortunately, we received a phone call from one of your younger staff the following Monday, telling us Ron denied the claim to replace the windshield. I'm not sure why Ron didn't contact us. I called Edwin and requested he intervene; he tried, with no result. After we got the car home, we also realized that fasteners are missing on the rear-left wheel well, creating a rattle in that corner, and it may also be coming from the rear bumper liner on the right side. This is after having our car in quality check for days. When I contacted QC again to ask for your email addresses, I was told that the person would have to get Ron's permission to give me your emails. I explained I wasn't asking for personal information, just your business emails. I was told again the person couldn't do that without Ron knowing first. As you can imagine, between being told the claim was being denied (and essentially accusing us of trying to defraud you), all those weeks of hard work from Edwin building a long-term relationship with us were dashed to pieces in a few short minutes. Ron couldn't even call us and tell us his decision; he had a younger staff member do it. Yikes. Cowardly move.

"Excellent experience" would be a 2-word summary of my experience obtaining a vehicle at Quality…read moreMazda. Audra was amazing! I moved from another state in which car sales turn-over is high and competition is high as well, therefore good prices and good service is a standard for car dealerships at my home city to survive. When I planned to move to Albuquerque, I didn't know what to expect but quickly realized that the options aren't that diverse, and because there are only few dealerships, I wasn't treated as well I was used to at my home state by some of NM dealerships. This changed when I called Audra at Quality Mazda; it was so refreshing to shop with her. Actually, I was able to make a deal with her over the phone (due to Covid, and in my case, I was at another state) without waywardly only being offered in-person quotes. Why? Because from what I saw, she knew she had the best price and the best service, undoubtedly. I truly enjoyed my experience with Audra because the pressure was low, and she truly wanted to get me a car that I would like rather than the dealership trying to get rid of their inventory. She's a great listener, and she truly goes above and beyond to keep you happy. I think it's because we clicked, but she was so polite that she offered to pick me up when the car was ready and allowed me to get a lender car for a short while. She truly bends backwards for her clients. I can see why she's their #1 dealer. In my opinion, it is unusual to come across such great reps/dealers that she deserves the proper recognition and praise. I can assure you that you will be very satisfied shopping with Audra at Quality Mazda.

I don't write reviews often, but after 20 years of working in the automotive dealership industry, I…read morehave never seen customer service this abysmal. This isn't just a minor complaint; it is a fundamental failure to support their customers. It took three full weeks of calling and leaving multiple messages just to get someone in the service department to pick up the phone. Once I finally made contact, I was informed that the repairs would not be covered because the warranty had expired. While I understand that warranties aren't infinite, here is the issue: just 15 months ago, This Mazda dealership fixed a timing cover leak on my wife's car. Now, it is leaking from the exact same spot. Instead of standing by the quality of their work, they hid behind a 12-month policy. In the current market, it is standard for reputable shops and major brands like General Motors to offer at least a 24-month/unlimited-mile warranty on parts and labor. This dealership's 12-month limit is significantly below industry standards and shows a complete lack of confidence in their own technicians' work. If you value your time and want a repair that actually lasts, take your vehicle anywhere else. Always confirm the parts and labor warranty terms before you hand over your keys. I won't be back, and I strongly suggest you do the same."