I had called on Saturday to schedule an appointment for a cut correction, the appointment was scheduled for today and I was a half hour late getting there because I went to the wrong salon first. When I arrived my stylist Denise requested prepayment for my cut. Although I found the request a little odd I pre-paid for a cut and color and that was a HUGE MISTAKE! She had 2 other clients come in and she didn't even start my haircut for about an hour after my arrival. After she butchered my hair cut she placed a cap on my head to color it and pull my hair through. I was appalled and wanted to leave immediately! She told me the cap would've been the best way to color my hair. The trendy rose gold color would've never worked with a pull cap. After some banter back and forth I finally received a partial refund which I had to explain how to do. NEVER AGAIN!! read more