For someone who usually doesn't write reviews, I'll feel no hassle in going out of my way to create an account just to share how much of a joke this place is, just so others don't have to go through the same.
Someone who's in the industry of customer service, I'm always reminded of how little
quality there is out there, but this joint took it to a whole other level.
First red flag was the Chef I've had the displeasure of meeting once before, so in hindsight I was naive to give it a second shot at the start.
We firstly, received completely incorrect information by moronic bland staff which led to our personal grievance with their "all you can eat" special. We were told it was anything we requested from the menu, only to be told as our food was given to us it was limited. This needs an asterisk or to be promoted differently.
The same amount of food is given - although they (over) charge per head.
Basically, if you're making it a venue to meet friends, who'll attend after you receive your meal, them eating a single thing will result in their payment.
The most disappointing is management, who quite clearly is poorly trained in any sort of dispute process. Sole aim of the game is revenue and will wholeheartedly agree with your grievance, and yet do not a thing about it, and stand there like a stunned mullet.
Money was never the concern, it's simply principle when you've been blatantly lied to by staff, and receive no assistance.
Our entire experience was disappointing in every aspect, including the quality of the food.
If you're looking for a great chicken place, quick and worth the money definitely worth a small trek to El Jannah in Granville, because our friends and family will definitely know not to bother with InFlames. read more