I had an MRI exam done on my left knee here. The facility was clean and the staff very helpful and…read morecourteous. The whole process was very efficient, and I was in and out in no time. They even burned my test onto a CD for me with no charge when I asked them to the next day. The only drawback about this place is probably the parking/traffic situation - their lot is very small, with entrances to the lot on Shepherd Drive. Try to avoid coming here during rush hour, it'll take you forever.

Dr. Doe is the best. She has monitored my mammograms and ultrasounds and did the best breast biopsy…read morewith minimal pain. She is so caring.

I had an appointment for 8am on 1/28 at their Richmond location. The night before at 6pm they…read morecalled and said "you have to go to a different location.....at a different time". So my new appoint was 1:30 on 1/28 on Sheperd. I got there......they had me fill out paperwork.....took my money......and then after about 15 minutes told me "we cant take you now". I said this appointment has already been moved how is it not able to be done now? The people at the desk said "appointments setters are from overseas". I said "so you let me fill out paperwork....PAY....and sit to then tell me you cant do it?". The answer was "yes". So today on the 29th I have been calling to get my money back. I have called 3 times now. The billing department is sending me to scheduling and the scheduling department says its a billing issue. This is a mess. I have felt almost zero concern from the office and the now 5 people I have talked to on the phone. BEWARE!! Still hoping I get my $450 back for services I NEVER GOT!!!

I have been going to Dr. Kelly O'Brien for about 4 years…read more She is an amazing doctor and I highly recommend her. She begins the visit by listening and answering questions. She never hurries me or makes me feel like she doesn't want to see me. I like the fact that all tests are run in the building, so there is no running all over town for blood work, X Rays and such. Dr. O'Brien is also very positive. She accentuates the good things that I have done to improve my health. This makes me want to try even harder. She is very thorough and very knowledgeable. I am so glad that a friend recommended her to me. She no longer takes new medicare patients. Another huge plus for me is that she is always on time. I have never had to wait more than 5 minutes after my appointment time. The only negative aspect is that you have to pay for parking. This makes me feel like the Group is money hunger. Medical bills are high enough, without having to pay to park.

As they say, it takes one to know one. Since starting medical school in 1981, I have encountered…read morethe spectrum of physicians. Dr. Kelly O'Brien is the quintessential physician's physician.

I was asked to come 45 minutes early to do paperwork that took ten minutes to do. Once my scheduled…read moretime came and went, I asked if it would be soon. They told me they were 45 minutes behind schedule. Had I known that from the beginning, I would have gone for something to eat. They didn't even call me back to change clothes for another 50 minutes. I'd forgotten that 3 years ago, when I'd come for another test, a highly stressful test that took significant mental prep to even show up for (it involved a six inch needle to the groin/hip area), the radiologist refused to do my test at the last minute because I'd taken a prescribed pain med. The doctor that did my test on a later date stated that there was absolutely no reason the first doctor shouldn't have done it.

I really like the convenience of this location. There is plenty of surface lot parking. The clinic…read moreis fairly new, they opened in Feb/Mar of this year. Booking is easy and staff is friendly. The only downside i'd say is that the parking lot has no shade. So when exiting the clinic, my car is very hot. I know this is out of the control of the clinic and more so the area but thought i'd make note of that.

I pay over $500/month in insurance. For both my appointment and my 2-year-old son's appointment in…read moreNovember, I provided the insurance information at least a week prior to our appointments. Mine was a simple physical that needed to be done prior to nursing school. My son was to be referred to speech therapy. Now, 2 months (January 12) after the appointments, I have received over $2,000 in bills from Kelsey, saying that insurance covered absolutely nothing. Not even the flu shot. The fact that insurance was provided prior to appointments, and it took 2 months to say that absolutely nothing was covered, is a scam, and Kelsey is working with the insurance companies to scam innocent women and children. Just trying to get the SIMPLE care they need. I'm so beyond disgusted I trusted my son's care and my care with Kelsey. It is a scam, it is a con, a 3-year-old now not going to get the services he needs, and a single mom in school is now out $3500 when I could have just never bought insurance and gone to a clinic for $300 for the physical. Absolutely disgusted with Kelsey and the insurance system they support. This has resulted in me discontinuing trying to get my son the speech therapy he desperately needs, and shows that Kelsey is all about hurting and harming children, rather than providing actual health care. I am so absolutely disgusted.

Quick and fast…read more Called in to schedule an appointment. Had to wait about 20 min which is pretty good. Check in is self serve. You need to enter in your info into the kiosk in the photo. Pro tip: for walk in yo can see all the wait times on their website!!

I recently visited a Quest Diagnostics location for the first time, and unfortunately, my…read moreexperience was very disappointing. There was no clear way to ask questions unless an employee happened to come out to call a patient. When I inquired, I was told there was no one available to answer questions. Since my doctor sent the order electronically, I did not have any paperwork with me and was simply instructed that I could go to any Quest location for testing. However, important information such as cut-off times for certain tests was not listed on the website or shown when booking an appointment online, which made the process confusing. While I would not have minded rescheduling if necessary, what made the experience especially negative was the attitude of the staff. Rather than offering assistance, they seemed dismissive and unwilling to help. I observed one employee (the black lady) serve multiple people who arrived well after I did, while I continued to wait. She looked right at me each time she called a new patient-- and she knows she had an attitude. This created the impression that I was being ignored intentionally. Ultimately, I left without being seen and scheduled at a different location. (Which I'm sure the staff didn't care since they didn't want to work anyways. It's disappointing to feel treated poorly simply for asking a question. Patients often come in during limited time windows--sometimes rushing from work, dealing with parking, or trying to locate the facility for the first time. A little courtesy and clear communication would go a long way.

We had a staff member who suffered a deep cut on his hand ... took him to this urgent care and the…read moredoctor took care of it. she was grea! she spoke fluent Spanish and was able to explain what was happening through the procedure going to an ER would he at least 4-5 hours... coming here was less than one hour! super efficient and great patient care!

Highly recommending the Equity Urgent Care Clinic on S…read more Shepherd. Due to a fender-bender collision on my way to work Thursday morning, I had a whiplash headache. I visited the clinic to be examined for possible concussion. I arrived at the clinic at about 10:30 AM. After paperwork (identification, insurance, symptoms etc.) I saw Dr. Hopkins within 15 minutes. She examined, diagnosed and discharged me all within 20 minutes. She was thorough, efficient and caring. I was back at my office by 11:15 AM. I don't think I have ever had such efficient care from any medical facility in my life. And Mary, the receptionist was wonderful, thorough and compassionate. I highly recommend this clinic and give it a 5 star rating. Sandra J.

I have been coming here for few years now. Everyone is always nice. The tech explains the entire…read moreprocess. I love coming here because I am in and out within 15 minutes.

Love this place! Easy to get an appointment and parking is plentiful. Friendly staff. I was in and…read moreout really quickly and I got my results by the end of the day.

6/12/24 and the time is 4pm. Very disappointed at how the staff (especially female staff member)…read morehandled me. She didn't know how to apply the needle and didn't want to put a band aid on after I was pricked. When she did , she didn't know how to properly apply a band aid on someone after they have been pricked..the gauze first...then the band aid...Thank you!!!!!

When I went there thrice. They gave me the report in 5 days. But the second and third time. They…read morehaven't given me my report at all. And they are not responding to their calls. They take too long to get back to you. According to the cost the quality of management. The lady said that I would receive the report on Tuesday then she said early next week. And now they rent responding to emails or picking their calls. Very bad.​

I found this place on google due to having an unexpected emergency. My wait time was less than 5…read moremins. The staff is very friendly and helpful! The clinic itself was clean and everyone had mask on. The doctor gave me a few recommendations to cure my finger and wrote me a prescription. Hopefully, I won't have another emergency but if I do this will be my go to place.

I recently suffered a compound open ankle fracture due to an accident caused by a driver who ran a…read morered light. A week into my recovery, the wrap covering my leg from knee to toes began to come loose -- something my doctor said could be carefully re-wrapped, but which would be extremely difficult for me to manage on my own due to the extent of my injuries. I came to OnPoint, expecting to receive a few minutes of basic assistance and was stunned when the clerk conferred with the medical staff and informed me that re-wrapping is "not something they get involved with." When I said that I found it hard to believe they would prefer I go home and attempt this myself rather than offer minimal help, I received only a shrug. Since I can't drive myself -- it is my right ankle that is broken -- I had to arrange to be be taken to AFC Urgent Care on Weslayan, where the staff took a few moments to assess my situation and re-wrapped the loosened area without hesitation. They even invited me to return if the wrap should come loose again before my follow-up appointment. I understand urgent care facilities have limitations, but refusing to spend five minutes assisting a patient with a serious fracture -- particularly one who cannot simply drive herself elsewhere -- reflects poorly on this practice. I won't be returning and wouldn't recommend OnPoint to anyone in a vulnerable sitution.