Physician: Nwokocha, Monica MD This doctor's patient care to…read moremy partner was very inclusive and heartwarming. Gave us all the necessary information with clarity and patience. she deserves all the recognition.

I am not surprised at the nightmare reviews. I was never called back to see him after he arrived by…read moreambulance. After 3 1/2 hours in waiting room I just went back on my own. Found out he already had CT Scan. No information was given. They do not listen to the information I gave them, Input incorrect information into their system. I tended to his urinal and water needs from 10 pm until around 2pm the next day when hospital room became available. No one touched him physically or asked me a question in the ER. Once the doctor came that we asked for and that admitted him to hospital the care went from nightmare to excellent. Once under the doctor's care everything changed and his care was wonderful in the hospital. I will never go to Kingwood ER I would rather take my chances at CVS.

I brought my son into the ER this morning. The nurses station was so loud laughing and cursing…read more Just ridiculously loud and vulgar and it's was like 4am

Horrible a** service should not take 6 hours! To see a dam doctor. Wasn't even packed either only…read morelike 8 people and it took 6 hours to finally get discharged! Never again! Care is good but the wait time is bad.

today at Deerbrook emergency room. I was totally discriminated against. As a black lesbian female I…read morefeel totally discriminated against. First of all the nurse was very rude. The woman at the front desk checking me in offered me a wheel chair.. because I had injured my knee & it was very painful for me to walk. As the nurse came & got me from the back she brushed my wife off that tried to come with me to talk back.. as I got in my room I over heard them talking in the hall way saying " she walked in here & now she's in a wheel chair, she doesn't need a damn wheel chair ". They made me walk down to X ray.. After that, the doctor came in & I tried to explain to him what I heard the nurses saying & how rude they were. He then brushed me off & replied " I don't wanna hear that, what's the issue I'm coming in for today ". I told him, he was being rude as well & im going to file a complaint. I asked him for his name he told me he didn't have a name. Also the nurse did the same. They both refused to give me their names & ignored me. I have attached a video if you could put this out here & show a bit how I was treated.. I feel no one in the emergency room or at any facility as a patient. We later found out the Doctor name was Asim Abbasi & the nurses name was "Pam".

This Emergency Hospital needs to improve on EVERYTHING. I will never come back and I will NEVER…read morerecommend this place to my worst enemy. The lady who drew my blood did a horrible job. I told her I was in pain and she disregarded everything I was saying and so did the nurse. She did not do it correctly and blood went everywhere. The entire time the IV was in my arm I was in pain that was also disregarding. I asked could I have it taken out and they told me "not yet". Fast forward to a week later and my arm is still bruised and hurting.

AMAZING 1st Time Experience. From the front desk staff, to the triage nurse, to our wonderful…read moreprovider Ms. Gloria PNP. 1. I did not check in online but checking in once I got there was no trouble. Ms. Candice was beyond professional and patient throughout the signing in and checking out process even though she had multiple patients waiting. 2. Our son was in love with the triage nurse. She was knowledgeable and patient as well. She worked really well with our busy body and obtained his vitals without him shedding a tear or appearing afraid. 3. Then there was Ms. Gloria:) I had complaints from N/V to a skin rash. She worked diligently and performed a thorough assessment prior to coming to a diagnosis and treatment. She explained treatment in great detail to my husband and myself and was patient when we asked questions. I felt a sense of relief and overwhelmed with appreciation. I cannot thank the staff enough for taking great care of my son. I will recommend this urgent care to all of my friends for their children. I hope it's a while before we have to go again but whenever we may need their services I will not hesitate to utilize their awesome service and exceptional care.

The facility seems new and well built, upon calling I had the receptionist Clarify the office visit…read morefee for self pay and she said that included testing as well. Well surprise two weeks later we got a bill for flu test.... So i believe they need to go over with the front desk what is all included.

The nurse practitioner who saw me the day I went in for bronchitis meds only prescribed me with…read morecough pills and albuterol inhaler. I wasn't feeling well enough to argue for antibiotics as all my life I have battled with this and this is the only thing that works. But because she did not hear enough on her stethoscope she only gave me a few pills and vapor can. I'm worse now. She had said I could call but now they say she's not there! They want me to come back in (more money for them) and be RE-TESTED. What test?? She never even took urine samples!!! They will do X-rays??? I don't need x-rays! I need antibiotics!! They cannot believe experience knows more than them. I'd rather go elsewhere than give incompetent folks my business anymore. They don't care or listen to the patient's history.

I needed to see a doctor yesterday as it turns out i have an upper respiratory infection…read more I was a walk in After filling out the registration on my phone I was brought in quickly Covid, Streph,and flu tests were given right away.....tech was very thorough and very nice Doctor came in to complete, i did not feel rushed Facility is very clean I would not hesitate to recommend in future

Took care of my Pawpaw and family very well during his knee replacement…read more Amazing staff, got to learn the lovely people behind the cafe Lisa and Karina (I hope I spelled those right). And the other staff was amazing. Not had complications with anything we've done with them this far.

I'm writing this because it might save someone's life. I wish I'd read something like this before…read moreJune 6, 2024. I was told I'd have surgery at Townsen Memorial Hospital. The word hospital implied doctors, emergency backup, and safety. In truth, it's an ambulatory surgical center, a place where surgeons rent operating rooms and bring their own teams. No staff physicians. No overnight care. I didn't know that when I signed the consent forms. My orthopedic surgery was supposed to include two procedures. I woke up with six incisions and eight procedures I hadn't agreed to. My surgeon had left the building, and the state, before I woke up. I remained there for two days and never saw a doctor. Nurses followed blanket post-op orders that weren't written specifically for me. They injected me with insulin, despite me insisting I'm not diabetic. I begged them to stop; they said orders were orders. I became violently ill. There was no physician on site to intervene. Totally in the dark, I remained an active patient, attending appointments in June, July, August, September, October, and again in December. I was raising concerns at every visit, and being gaslit, lied to, and given false information. On December 4, 2024, I came back for a second surgery under strong coercion from my 'surgeon'. While I was being prepped, the nurse assigned to me looked at my scars and asked who had cut me like that. When I told her what I'd been told, that Townsen staff were responsible, she corrected me and said surgeons bring their own teams and Townsen staff don't touch patients in the OR. She then retrieved documentation showing the assistant's name and my surgeon's signature authorizing everything. Everything he had denied for six months. It was at this time, while I was being prepped for a second surgery, that I was informed that bone marrow had been extracted from my pelvis during that surgery. It was at this time, while I was being prepped for a second surgery, that I was informed that they were planning to do it again. AGAIN, the nurse said. I had no idea it had been done the first time. The surgical assistant who made my incisions and sutures wasn't disclosed. I didn't even know his name for six months. He was already a defendant in a negligence lawsuit at that same facility, and Townsen was a co-defendant. They said nothing. I still don't fully know what was done to me in that operating room; upwards of 13 individuals stared at my nude body for over 5 hours. My mind will never recover. That nurse likely saved my life. Later, Dr. Dror Paley, a leading limb reconstruction specialist, confirmed one of the procedures had caused permanent loss of push‑off ability in my foot. He said he rarely performs that operation because of how disabling the outcome can be. Independent doctors later determined I never had the conditions those surgeries were supposed to treat. Something I later learned was a pattern for my "surgeon". Townsen knew. I've lived in constant pain since that day. I'm a single mother to a special‑needs child and can no longer care for him as before. I've needed three corrective surgeries and still have severe nerve damage, pain and muscle loss. My knee function score was 21 out of 100, a level of major disability. Townsen billed $315,052.30 for my two‑day "outpatient" stay. Charges included equipment never used, implants not in my body, and anesthesia billed twice. When I questioned the bill, they stopped responding. There's now a Texas Medical Board investigation into my surgeon. The facility once operated as Humble Surgical Hospital, GOOGLE THAT NAME. The nurses there knew what was happening. They tried to transfer me. They cried and prayed with me. If you're being referred to this facility, or any place, ask questions: * Is it truly a hospital or an outpatient center? * Who will be in your operating room? * Are they involved in litigation? * Who oversees your recovery, and is a physician actually on site? I didn't ask those questions. I'm asking them for you now. Patients, beware.

So I wrote a pretty negative review regarding Wellspire (see review dated 4/25)...and I meant it…read more Shortly after I posted it, one of the owners reached out to me, several times in fact, to speak with me about my concerns. He apologized and confirmed that my complaints were "dead on". He told me about all the changes that he'd already implemented, in large part, because of my review. Employees now have name tags and uniforms. Private information is only discussed behind closed doors and they're retraining staff. How about that? It's not every day that an owner makes such a effort to improve after a complaint. He wanted to let me know that my concerns had not fallen on deaf ears. Now THAT is customer service. So, I wrote another review and gave them 5 stars because I value honesty and integrity when correcting mistakes. Thank you, Dr. Mehta and Torri for reaching out and making a concerted effort to address the issue. I may try them again in the near future.

I can't believe how bad the customer service has become at Wellspire. The focus is on making as…read moremuch money as possible and not on patient care. I am not sure the owners or doctors understand the Hippocratic oath. We really had good experiences in the early days and the last year has been horrific. I moved ALL of our medical care away from them today.

Staff is very attentive and friendly I like this place for a non emergency service i highly…read morerecommended

We have visited this companies Clear Lake location 3 times in the last month. The 1st time was for…read moremy better half and she was treated by the Medical Director and received amazing care! 2nd visit was for our youngest who needed stitches and the same Medical Director provided the same amazing care! Today I was ill, took our 3rd visit. It was a different physician and a complete joke! 10+ pokes for an IV then stopped counting and never could get it started, from what they stated was dehydration. Did nothing for dehydration, gave IM injection and sent me home. Even mentioned to Nurse and doctor that one eye was blood shot and hurting because I felt like i had hurt something vomiting non stop and they never even took time to look at it. Won't be back! Get more physicians like your medical director that care !