I brought my son into the ER this morning. The nurses station was so loud laughing and cursing…read more Just ridiculously loud and vulgar and it's was like 4am

Horrible a** service should not take 6 hours! To see a dam doctor. Wasn't even packed either only…read morelike 8 people and it took 6 hours to finally get discharged! Never again! Care is good but the wait time is bad.

Staff is very attentive and friendly I like this place for a non emergency service i highly…read morerecommended

We have visited this companies Clear Lake location 3 times in the last month. The 1st time was for…read moremy better half and she was treated by the Medical Director and received amazing care! 2nd visit was for our youngest who needed stitches and the same Medical Director provided the same amazing care! Today I was ill, took our 3rd visit. It was a different physician and a complete joke! 10+ pokes for an IV then stopped counting and never could get it started, from what they stated was dehydration. Did nothing for dehydration, gave IM injection and sent me home. Even mentioned to Nurse and doctor that one eye was blood shot and hurting because I felt like i had hurt something vomiting non stop and they never even took time to look at it. Won't be back! Get more physicians like your medical director that care !

AMAZING 1st Time Experience. From the front desk staff, to the triage nurse, to our wonderful…read moreprovider Ms. Gloria PNP. 1. I did not check in online but checking in once I got there was no trouble. Ms. Candice was beyond professional and patient throughout the signing in and checking out process even though she had multiple patients waiting. 2. Our son was in love with the triage nurse. She was knowledgeable and patient as well. She worked really well with our busy body and obtained his vitals without him shedding a tear or appearing afraid. 3. Then there was Ms. Gloria:) I had complaints from N/V to a skin rash. She worked diligently and performed a thorough assessment prior to coming to a diagnosis and treatment. She explained treatment in great detail to my husband and myself and was patient when we asked questions. I felt a sense of relief and overwhelmed with appreciation. I cannot thank the staff enough for taking great care of my son. I will recommend this urgent care to all of my friends for their children. I hope it's a while before we have to go again but whenever we may need their services I will not hesitate to utilize their awesome service and exceptional care.

The facility seems new and well built, upon calling I had the receptionist Clarify the office visit…read morefee for self pay and she said that included testing as well. Well surprise two weeks later we got a bill for flu test.... So i believe they need to go over with the front desk what is all included.

First I want to say kudos to the ER staff!.. we have been there twice because of my wife and my…read moreson. And both times we have been treated professionally and treated with respect. And is convenient and easy to get there. We will not change the place for any emergency situation. Thank you for the service and thank you for what you do

I've been to this hospital twice within two weeks for different reasons and Nurse Liz always takes…read moregreat care of me!! Dr. Visser was great as well during my procedure and made sure I was comfortable. Today however I felt I may be having an allergic reaction to my medication prescribed and called to confirm. The nurse I spoke to was completely rude and unprofessional. Speaking to me as if I should know all the answers to my own questions. After requesting to talk to someone else I was then transferred to front desk which transferred me to Dr. Lemecha. Who also seemed annoyed of having to answer the phone to my question. Overall I've had great visits here but I think the phone call made could've been handled more professionally.

Took care of my Pawpaw and family very well during his knee replacement…read more Amazing staff, got to learn the lovely people behind the cafe Lisa and Karina (I hope I spelled those right). And the other staff was amazing. Not had complications with anything we've done with them this far.

I'm writing this because it might save someone's life. I wish I'd read something like this before…read moreJune 6, 2024. I was told I'd have surgery at Townsen Memorial Hospital. The word hospital implied doctors, emergency backup, and safety. In truth, it's an ambulatory surgical center, a place where surgeons rent operating rooms and bring their own teams. No staff physicians. No overnight care. I didn't know that when I signed the consent forms. My orthopedic surgery was supposed to include two procedures. I woke up with six incisions and eight procedures I hadn't agreed to. My surgeon had left the building, and the state, before I woke up. I remained there for two days and never saw a doctor. Nurses followed blanket post-op orders that weren't written specifically for me. They injected me with insulin, despite me insisting I'm not diabetic. I begged them to stop; they said orders were orders. I became violently ill. There was no physician on site to intervene. Totally in the dark, I remained an active patient, attending appointments in June, July, August, September, October, and again in December. I was raising concerns at every visit, and being gaslit, lied to, and given false information. On December 4, 2024, I came back for a second surgery under strong coercion from my 'surgeon'. While I was being prepped, the nurse assigned to me looked at my scars and asked who had cut me like that. When I told her what I'd been told, that Townsen staff were responsible, she corrected me and said surgeons bring their own teams and Townsen staff don't touch patients in the OR. She then retrieved documentation showing the assistant's name and my surgeon's signature authorizing everything. Everything he had denied for six months. It was at this time, while I was being prepped for a second surgery, that I was informed that bone marrow had been extracted from my pelvis during that surgery. It was at this time, while I was being prepped for a second surgery, that I was informed that they were planning to do it again. AGAIN, the nurse said. I had no idea it had been done the first time. The surgical assistant who made my incisions and sutures wasn't disclosed. I didn't even know his name for six months. He was already a defendant in a negligence lawsuit at that same facility, and Townsen was a co-defendant. They said nothing. I still don't fully know what was done to me in that operating room; upwards of 13 individuals stared at my nude body for over 5 hours. My mind will never recover. That nurse likely saved my life. Later, Dr. Dror Paley, a leading limb reconstruction specialist, confirmed one of the procedures had caused permanent loss of push‑off ability in my foot. He said he rarely performs that operation because of how disabling the outcome can be. Independent doctors later determined I never had the conditions those surgeries were supposed to treat. Something I later learned was a pattern for my "surgeon". Townsen knew. I've lived in constant pain since that day. I'm a single mother to a special‑needs child and can no longer care for him as before. I've needed three corrective surgeries and still have severe nerve damage, pain and muscle loss. My knee function score was 21 out of 100, a level of major disability. Townsen billed $315,052.30 for my two‑day "outpatient" stay. Charges included equipment never used, implants not in my body, and anesthesia billed twice. When I questioned the bill, they stopped responding. There's now a Texas Medical Board investigation into my surgeon. The facility once operated as Humble Surgical Hospital, GOOGLE THAT NAME. The nurses there knew what was happening. They tried to transfer me. They cried and prayed with me. If you're being referred to this facility, or any place, ask questions: * Is it truly a hospital or an outpatient center? * Who will be in your operating room? * Are they involved in litigation? * Who oversees your recovery, and is a physician actually on site? I didn't ask those questions. I'm asking them for you now. Patients, beware.

Had a great experience in my three visits to Neighbors. My 5 year old suffered an acute and…read moreaggressive case of hives and we went up there at 11pm to be greeted and received well by the receptionist who helped us promptly be seen. The nurses were quick to take vitals, assess the situation by observing my son and asking both us parents pertinent questions. Long story short, they had a prescription dose of an oral steroid and Benadryl ready for my son to take before leaving. Now here's where the exceptional part of my experience came in - my son did not sleep much that night due to itching and restlessness. His mother was up with him until 4am until he finally calmed down. I was up at 7 to hit the pharmacy and get his prescription. Wife called and said he's back up and not better, so I picked him up and we visited Neighbors again. Similar to the first time, very quickly seen, they even had our paperwork pulled up to save on redundancy. They reassessed, asked me questions as to what happened after we left up to that moment and came up with an idea to do the injectable steroid, which I agreed. My son handled it like a champ thanks to the nurse administering it. I picked up the prescription, Benadryl, zertec for hives and Pepcid AC (which also has antihistamine properties) at the direction of the Neighbors doctor and nurse staff. Got him all hooked up with meds, did a cool oatmeal bath, coconut oil after - and still my little man was not getting relief. After a couple hours of trying everything us parents could do, we took him back up there just to do a final check before hitting the ER - they were so kind. Despite doing everything by the book (I checked myself) we were all confounded and decided to go to the ER. But not before giving us liquid numbing cream - which hugely helped with the itching. Ultimately we went to the ER and we're just told sometimes these things just need to run their course, they gave us some anti-itching prescription that would make him drowsy but other than that, they said Neighbors did a good job, to which I agree.

Come to this emergency clinic if your idea of an emergency is waiting for over an hour just to get…read moreyour baby's vitals checked. We waited for over one hour, no one even saw us. We immediately knew that they do not care about people here; so, we left. Now that I read the reviews, it seems like it was a good decision. Even though the place is nice and clean I can only give one star because you have one job!

Physician: Nwokocha, Monica MD This doctor's patient care to…read moremy partner was very inclusive and heartwarming. Gave us all the necessary information with clarity and patience. she deserves all the recognition.

I am not surprised at the nightmare reviews. I was never called back to see him after he arrived by…read moreambulance. After 3 1/2 hours in waiting room I just went back on my own. Found out he already had CT Scan. No information was given. They do not listen to the information I gave them, Input incorrect information into their system. I tended to his urinal and water needs from 10 pm until around 2pm the next day when hospital room became available. No one touched him physically or asked me a question in the ER. Once the doctor came that we asked for and that admitted him to hospital the care went from nightmare to excellent. Once under the doctor's care everything changed and his care was wonderful in the hospital. I will never go to Kingwood ER I would rather take my chances at CVS.

My husband had a Big Stroke. We are very Thankful and Pleased. He is doing very well. After…read morearriving to the hospital Er , he was in the Cath Lab and the Clot in his brain was out within 1 hour. We are very impressed with the professionalism and skill of Dr. Chauban and the staff in the Er and The Cath Lab. They saved my husband from being paralyzed and possibly saved his Life. Highly Recommend the Stroke Center at HCA Kingwood Hospital.

Very disappointing hospital. Karta, RN, Ashley, RN and Charlotte in Hospice/Palliative Care are…read morerude, condescending and uncaring. On the other hand, Thomas and Nicole and IMU were excellent RN's. The other nurses in IMU (other than the Karta and Ashley ) were good Most of the CNA's were good. Sadly, Kingwood HCA Hospital encourages in-house hospice then kicks the hospice patient who was terminally ill out within 72 hours because the patient is on end of life hospice. It has nothing to do with payment or medical insurance. It is the policy of Kingwood HCA to kick out in-house hospice patients 72 hours after admit.

logo "You Make Us Wanna CELEBRATE!"…read more Thank you for your review! Would you mind sharing your experience with others online? It will only take a few seconds... and it would mean SO MUCH to us and would be tremendously helpful. Thank you. "Just COPY Your Review Below" I would rate my experience as a 10. The staff is always nice and accommodating and the doctors take their time to explain diagnoses Copy Text "Then RATE US At Any Website Below And PASTE" googleyelpfacebook

The type care and experience I've always received here has always been amazing, very little waiting…read moretime and all the staff has always been great.