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    Infinite Hardwood Distributors

    1.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    11 years ago

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    Parr Lumber

    Parr Lumber

    2.0
    (5 reviews)

    One of the worst customer experiences my family has ever had…read more Irina reached out to me through the Nextdoor app offering help with my kitchen remodeling project. I visited their store with my parents to look at quartz options for our kitchen. During our visit, I asked a few very common questions that I ask every business I work with: Is this the best price you offer? Can I pay in cash to save on tax? (Many businesses offer this.) Can the work be completed by a specific date since I'm on a timeline? None of these questions are rude or unprofessional. I've spent 15-20 years working with people in customer-facing roles, and I fully understand that customers have the right to ask questions -- even the ones that may seem repetitive or inconvenient. The next day, I received an email from Keren Fugate stating that Irina felt I was "unkind" and "unprofessional" and that I should take my business elsewhere. This response was shocking. It made it seem like they only want customers who come in, stay quiet, place an order, and leave -- no questions asked. I tried calling Keren multiple times to clarify the situation. Her only response was to refer back to that email, effectively refusing to have a real conversation. If someone asks about discounts or cash payments, a simple "No, we don't offer that" is enough. That's exactly what they said -- and I respected it. Even if I had asked again to negotiate, that's still not being unprofessional. That's just business. This experience reflects a very poor attitude toward customers. If asking simple, reasonable questions is considered "unkind" here, then this is not a place that values or understands good customer service. I ended up not giving them any business -- and I'm glad I didn't. I can easily spend my money elsewhere with a company that actually respects its customers. I would not recommend anyone even step into this store.

    I only gave them two stars because I have had positive experiences with this lumber yard in…read moreprevious years but recently their price on quotes has not been as competitive and harder to communicate with them. My lumber wholesaler was out of stock on some specialty treated Timbers so I contacted them for a quote on an order on a Saturday morning. Celeste helped me and said she would have to get back to me Monday morning with price and availability. This is quite standard for these retail yards after M-F business hours because the treated wood plants aren't available after hours. So I waited and about 9am she emailed me with a quote ( higher than her phone estimate) and that if I wanted by Tuesday I would need to get back to her by noon. So I started contacting her by phone when I got to my next destination (was driving when her message came in). She was "on a call".... Multiple times that morning I stopped what I was doing, wiped the caulk from my hands and tried to reach her. Indisposed amongst other excuses were given including she's at lunch at about 10 am and when 11:30 came around I was a bit heated with the phone operator yet not profane. The operator said well thank you for the call and hung up!! Celeste suddenly became available later that day and explained she was in meetings etc. and that the person that hung up on me was a phone operator in Oregon. I told her that I will no longer consider them for my retail lumber needs. She didn't really know what to say and blamed on the central phone system. She then told me I could get it by Tuesday if I went to the Marysville yard! ??? Now that's service Celeste. What a nitwit! I let her know that I already ordered it all including some add on lumber at another company. What are you going to build? If you give your money to Parr you are just sending it to Oregon to a rude bunch of idiots and helping them pay for tv commercials.

    Chinook Lumber

    Chinook Lumber

    3.0
    (21 reviews)

    We chose Chinook Lumber expecting a reputable local company. While initial communication was…read moreresponsive, the experience after installation has been deeply disappointing. Within a short time of our deck being completed (June 2024), boards along the center divide--added at Chinook's recommendation--as well as at the ends began lifting. This has created an uneven surface and a clear tripping hazard. The decking is also starting to "dish," raising concerns about the quality of the installation and its durability. What's been most frustrating is how this has been handled. Follow-up has been slow, timelines have been vague, and there has been little urgency despite the safety concern. The proposed fixes feel like temporary workarounds rather than a proper solution. We approached this in good faith, but there's a reasonable expectation that a company stands behind its work when something goes wrong. That has not been our experience. At this point, we are seeking an independent third-party inspection to determine responsibility before proceeding further, which is not a step we expected to have to take. It's disappointing to write this, because we truly wanted this project to go well. But based on our experience, I would urge others to carefully consider not just the installation itself, but the level of support and accountability you may receive afterward.

    If I could give zero stars I would. I have been sitting here on a hot day waiting for a large order…read morethat was supposed to have been ready and waiting at the beginning of the day. It's 4:04 pm and the yard guys or whatever they are called have been scrambling to put this order together for over 30 min. I know nothing about lumbar as law is what I practice however I do know that when an order is supposed to be at will call at a certain time, and we arrive late in the day that's wrong. Not one person has apologized we have 2 dogs in a hot work van and the person who approached actually implied that my boyfriend was supposed to have retrieved the items located inside the store. I know builders and contractors and let's just say my first experience here was appalling. Not impressed and will avoid this place at ALL COSTS and warn my personal network

    Infinite Hardwood Distributors - buildingsupplies - Updated June 2026

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