This review is purely about their delivery experience and not the product quality…read more These guys are very unprofessional with their delivery. Kept on lying about when they'll drop the flooring for 5 hours and kept on sliding by "another 30 minutes". Eventually what was supposed to come between 1-3 came at 6.30PM. And they never kept me informed of the delays, I had to make 5 phone calls every time they slipped again. I can understand delays in schedules but no one likes being lied to. If you have other things planned just give an accurate time so people can move on to do other stuff. I had important appointments that I had to cancel due to their inaccurate sliding window. Highly unprofessional.

I have been using Builders Interiors every since they opened. They are always very helpful getting…read moreme the materials I need. I send my customers to them for help with tile design and ordering tile. This business is all about customer service. THEY ARE THE BEST! I refer everyone I know to them. They are also very fair on pricing and always get me a great deal. I will continue to use them for all my tile, carpet, hardwood, granite and material needs. Thanks, Drew Bauer Owner at Eastside Kitchen & Bath

Don't come here expecting help. Our rep Andy was either completely incompetent or lazy. My wife was…read moretold "It's a browsing game" when she asked for assistance finding the right tile for our bathroom. We will not be back.

We went to Crocodile Rocks to find natural stone for our new kitchen counter. Cheris worked with us…read moreto get a sense of our needs and to teach us to pros and cons of each type of slab. She showed us the hidden beauty of soapstone and was a joy to work with. Thank you Cheris!

Very safe operation! Cheris helped us set up an appointment for viewing the slabs in the warehouse…read moreand then toured us around. Masks were worn, safe distancing and no other people around when we were there. Cheris was friendly and helpful. She was very knowledgeable and assisted us in decision making. Now we're on to the next phase - finding a fabricator to do the work. Cheris supplied us with possibly contractors. Really a very pleasant experience due to Cheris.

Valley Supply is an amazing company. Great customer service is a core goal. The company has great…read morepeople and great leadership.

A local company with every specialized item you need to get the job done right and durable. When I…read morebuild something to last, I get my supplies at Valley.

These morons caused havoc in Issaquah by blocking the street I live on, forcing cars to back up and…read morealmost hit each other... including the garbage truck. They left the pedestrian sidewalk with debris. Completely unsafe. This company should be sued for putting the public in danger. These guys are unsafe and incompetent.

Alvin was nice, helpful and didn't act like a big shot roofer, I came in not knowing a thing about…read moreroofing since I'm just the roofers gopher to get the roof supplies. With all that said I spend a bunch and I hope I die before my roof need to be replaced. Thanks guys

Great products and excellent customer service! The prices are fair and they have amazing topsoil!…read more Don't forget to say hi to the dogs, they are super sweet!

These guys are fabulous- I don't want to set expectations too high, but I walked in their door to…read moreorder a compost delivery and 20 minutes later there was 2 yards of gorgeous compost delivered in my yard! So friendly, and so helpful! I bought here again this year because the raised bed I filled with this compost last year gave me the most beautiful abundant tomatoes I've ever had!! Great service, great product!!

I own a small company and needed some special lumber and called these guys. Brian Burck was my…read moresalesman and found exactly what I needed and had it in their yard in just a couple of days. I was hoping delivery at their yard was going to match my schedule and it pretty much did (sone things are just out of our control). Everything went pretty smoothly from the time I placed my order until I picked it up. I have no complaints and thought everyone did an amazing job, especially for how busy they are! Thank you!

I'm not the type of person to leave negative reviews but this place really deserved it. My review…read morestarts with the employees. To say the least these people were rude and very unprofessional. I was driving and the employee was driving the truck like a sports car. I was trying get over to make my turn and the driver veered over to my lane gave me the middle finger got back over almost hitting my car. The driver kept going way over the speed limit and continued to veer into other lanes. Just to say this doesn't even want to make me work with their company. Very unprofessional. Please take this into your consideration when working with them.

Ordered some pea gravel and needed it by the weekend. Excellent communication with the best prices…read more The driver, Billy, delivered on time and placed it perfectly! Highly Recommended!!

Very professional and prompt business replies to my questions on yelp. I wasn't in a hurry for…read morethis project, but turn around time was two days notice to get it delivered. They were able to deliver the sand and 5/8 minus gravel I needed for a paver project. The driver was very helpful and placed the load where I wanted it. Easy to work with, great communication and courtesy, especially during these covid times.

One of the worst customer experiences my family has ever had…read more Irina reached out to me through the Nextdoor app offering help with my kitchen remodeling project. I visited their store with my parents to look at quartz options for our kitchen. During our visit, I asked a few very common questions that I ask every business I work with: Is this the best price you offer? Can I pay in cash to save on tax? (Many businesses offer this.) Can the work be completed by a specific date since I'm on a timeline? None of these questions are rude or unprofessional. I've spent 15-20 years working with people in customer-facing roles, and I fully understand that customers have the right to ask questions -- even the ones that may seem repetitive or inconvenient. The next day, I received an email from Keren Fugate stating that Irina felt I was "unkind" and "unprofessional" and that I should take my business elsewhere. This response was shocking. It made it seem like they only want customers who come in, stay quiet, place an order, and leave -- no questions asked. I tried calling Keren multiple times to clarify the situation. Her only response was to refer back to that email, effectively refusing to have a real conversation. If someone asks about discounts or cash payments, a simple "No, we don't offer that" is enough. That's exactly what they said -- and I respected it. Even if I had asked again to negotiate, that's still not being unprofessional. That's just business. This experience reflects a very poor attitude toward customers. If asking simple, reasonable questions is considered "unkind" here, then this is not a place that values or understands good customer service. I ended up not giving them any business -- and I'm glad I didn't. I can easily spend my money elsewhere with a company that actually respects its customers. I would not recommend anyone even step into this store.

I only gave them two stars because I have had positive experiences with this lumber yard in…read moreprevious years but recently their price on quotes has not been as competitive and harder to communicate with them. My lumber wholesaler was out of stock on some specialty treated Timbers so I contacted them for a quote on an order on a Saturday morning. Celeste helped me and said she would have to get back to me Monday morning with price and availability. This is quite standard for these retail yards after M-F business hours because the treated wood plants aren't available after hours. So I waited and about 9am she emailed me with a quote ( higher than her phone estimate) and that if I wanted by Tuesday I would need to get back to her by noon. So I started contacting her by phone when I got to my next destination (was driving when her message came in). She was "on a call".... Multiple times that morning I stopped what I was doing, wiped the caulk from my hands and tried to reach her. Indisposed amongst other excuses were given including she's at lunch at about 10 am and when 11:30 came around I was a bit heated with the phone operator yet not profane. The operator said well thank you for the call and hung up!! Celeste suddenly became available later that day and explained she was in meetings etc. and that the person that hung up on me was a phone operator in Oregon. I told her that I will no longer consider them for my retail lumber needs. She didn't really know what to say and blamed on the central phone system. She then told me I could get it by Tuesday if I went to the Marysville yard! ??? Now that's service Celeste. What a nitwit! I let her know that I already ordered it all including some add on lumber at another company. What are you going to build? If you give your money to Parr you are just sending it to Oregon to a rude bunch of idiots and helping them pay for tv commercials.

I went back to Chinook about 6 months ago, out of convenience, and Gary Luck won me over. An update…read moreof my review is overdue and well deserved. I've returned several times since and have found their prices for very small quantities often match the contractor or bulk pricing at Home Depot. I framed out an awning project over several weekends and saved probably 2-4 hours of drive time over my usual half dozen trips to HD :) I have to say It's extra nice to have everything brought directly to my vehicle on a fork and then to have smiling help loading every single time even in the pouring rain. All this compared to the alternative at either big box store where I'm stuck asking around, maybe getting begrudging help if at all... I saved time and money while getting a good product and superior service. It's unusual to find all of this in the same place. Thanks again to Gary and the whole crew at Chinook Lumber!

We chose Chinook Lumber expecting a reputable local company. While initial communication was…read moreresponsive, the experience after installation has been deeply disappointing. Within a short time of our deck being completed (June 2024), boards along the center divide--added at Chinook's recommendation--as well as at the ends began lifting. This has created an uneven surface and a clear tripping hazard. The decking is also starting to "dish," raising concerns about the quality of the installation and its durability. What's been most frustrating is how this has been handled. Follow-up has been slow, timelines have been vague, and there has been little urgency despite the safety concern. The proposed fixes feel like temporary workarounds rather than a proper solution. We approached this in good faith, but there's a reasonable expectation that a company stands behind its work when something goes wrong. That has not been our experience. At this point, we are seeking an independent third-party inspection to determine responsibility before proceeding further, which is not a step we expected to have to take. It's disappointing to write this, because we truly wanted this project to go well. But based on our experience, I would urge others to carefully consider not just the installation itself, but the level of support and accountability you may receive afterward.