This past weekend I went to Stoops to look at one car and left with one I never had in my radar!…read morePhilip Brown was the only salesman to come out and check on me after I had been there for at least 15 minutes. He was kind, knowledgeable, straightforward, and such a great help! Just when I thought I was just going to skim through a couple of cars, he brought the Equinox to my attention. He wasn't at all pushy, but said he's sure they could get the payments in my range, and he was correct. I went home, and was back about an hour later ready to buy. If I'm in the business to purchase another car in the future, I will be seeing Phillip first! Thank you again, Phillip and Stoops Buick GMC

Stoops Buick GMC was one of the most unprofessional dealership experiences I've had…read more I'm based in Dallas and was purchasing a high-end used vehicle from their Indianapolis location. I put down a $1,000 deposit to hold the car while I completed a pre-purchase inspection. I paid for the inspection and sent a mechanic to the dealership. I told them I needed to speak with the inspector and would confirm everything the next day. The inspection came back positive, so I immediately bought a plane ticket to fly up and pick up the vehicle. That same day, after I emailed them my plan and timing, they replied that they had sold the car to someone else and were refunding my deposit. There was no heads-up, no call, and no "we have another buyer, you need to finalize by X time." Just an email saying it was sold. As a result, I'm now out $786 for the plane ticket and the inspection with no remedy. A deposit should actually hold the car, not hold it until someone else walks in the door. I would not do business with Stoops Buick GMC again.

I've only ever been here for tire service, but that has been several times (thanks to…read morepothole-riddled Indianapolis streets and debris-strewn Indianapolis parking lots!!). They are honest, trustworthy, fair, fast, competent...and they do not try to rip you off if you're a woman! Bonus points for being courteous and friendly every time. Highly recommended! :D

They advised to fix a system that did NOT need fixing that would have cost around $1,200.00. I do…read morenot respect them.

I recently had a disappointing experience that, to their credit, the general manager addressed…read morepromptly and professionally. The issue involved a repeatedly sounding seatbelt alarm that would not disable or "freeze," which made me frustrated and concerned about the vehicle's safety features. What happened and how it was handled: The general manager reached out and took my concerns seriously, moving the process forward and arranging a re-examination of the vehicle. Technicians could not pinpoint a exact root cause during the recheck. Their prevailing theory was that something might have been spilled in the backseat--potentially by one of my children--causing the malfunction. They confirmed they could not permanently turn off the seatbelt alarm, so we opted to use the seatbelt extender as a solution. What I appreciated I'm grateful that Tom Wood Toyota reached out for a second chance and worked with me to address the issue. Their willingness to re-test and re-evaluate shows a commitment to customer service and safety. What I would have valued more: Earlier transparency about the possibility that a spill could affect the seatbelt system. If this had been mentioned during the initial service call, it could have saved us time, grief, and their money. Clearer guidance upfront on potential causes and realistic timelines for resolution, so expectations are aligned from the start. Overall: I'm glad we found a workable path forward with the seatbelt extender, and I appreciate the GM's engagement. A bit more proactive communication at the outset would have prevented most of the back-and-forth, but I feel confident that Tom Wood Toyota is capable of handling customer concerns with care when given the opportunity.

Took my 2022 Toyota tundra here last Monday morning to get the factory warranty engine replaced…read more After Denise had done a great job following up with me to let me know when my engine was available I was quickly helped at the counter and given an approximate timeline of 2 to 3 days and put in a very nice 2026 Toyota Tacoma free of charge as wellm They called me unexpectedly to me the next afternoon to let me know my engine was finished, and I picked it up the following day. Haven't noticed a huge difference except the engine seems to have a little more power and run a little smoother. Then the other one that had about 65,000 on it. I will definitely continue to use these folks for my other service needs Tim

Had an appointment for an oil change and asked them to look at an issue concerning the check engine…read morelight and some weird things happening with shifting. They were able to diagnose it correctly and fix for around $200. I came in worried about the transmission so $200 was ok! And they did fix the problem a few months later. Another visit with a different vehicle, asked for an oil change and just confirm there are no problems before we went on a road trip. $100 for that oil change and health check which seemed really high. Bottom line, they seem like solid mechanics. Just be prepared to pay!

Hendershots have been my go to shop since they opened. I've know Greg since his family first moved…read moreto town. They do high quality service at a fair and competitive rate. Greg and his staff are very honest and friendly. He has a great group of hard working and professional staff. I highly recommend them and their shop. Kenny Inman

We found a vehicle online that we wanted to check out and it was here. Everyone was friendly and we…read moredidn't feel pressured. We were able to test drive the vehicle. The paperwork part wasn't too bad and didn't take too long. Our car sales man's name was Michael White and he was helpful. While waiting for the paperwork for the purchase to be completed, I learned about the business. It's family owned, started in 1950s by Ed Martin. It was bought by his daughter Kathy, and she and her husband, Mark, still own it. They have 10 locations in Indiana. If you appreciate a specific person, you can write a review on dealerrater.com Our finance guy, Casey Price, was also nice and helpful. They have this cool electronic board to sign the documents. I'd never seen anything like it, I was amazed. I loved the package deal they offer. Our purchase came with gap insurance, glass coat for protection of the vehicle, and lifetime warranty on the engine. Having a lifetime warranty on the engine is amazing. Inside was clean. They had a nice area with drinks, tea, water, and coffee. I would recommend purchasing a vehicle here.

Took the truck to check the transmission and service fee is 299 and to change a serpentine belt it…read moreanother 450 dollars. Do not use this place

Do NOT recommend…read more Service took hours longer than expected time given. Car was not aligned correctly. Was recommended to get 4 new tires when 2 were still good. Staff "forgot" to put my 2 good tires back in my car like requested. I then had to drive back to the store to get them.

I made an appointment online for 11:00 to get oil change, tire rotation and filter replacements. An…read moreemployee called me, we spoke and confirmed the appointment. After sitting there until 12:45, they had not even started on my car.

I've been coming here for years and have had multiple vehicles serviced, and they've consistently…read moredone excellent work. They're thorough, honest, and reasonable with pricing. It truly feels like a family-run business that cares about its customers, which is hard to find these days. I appreciate the time they take to explain things and never feel pressured into unnecessary repairs. Highly recommend.

Called this place at the urging of a good buddy, Mark. Being fairly new to the area, I wasn't too…read moreconfident in terms of knowing of an honest mechanic. An oxymoron in itself to suggest, eh? Best part of this place is the mere fact that Mark knew the area well & in fact grew up there too. Sooo glad I accepted his advice too! Not only did Greene's do what they said they were gonna do, they did more IMO w/o the discrepancy in non essential things needing repairs. Big bonus to me. My vehicle had been making a loud funky sound when the wheel turned (front end). My vehicle had new brakes installed last summer around this timeframe. Turned out the brake rotor plate was too extended. This caused the excessive noise I & others heard. So grateful to my buddy Mark who did a solid for me in terms of directing me to Greene's. Greene's rotated my tires, inspected my ride & the total cost was $40. Thank you sooo much Greene's! Hope I don't haveta see you guys for a good while. But if I do, I know it will be met with much kindness & will be a good investment for sure. Oh yes, I almost forgot. I did have a what do I do when I drop off my car do hickey. Ya know, how do I get home & how will I retrieve my vehicle ordeal. I asked Greene's if they would shuttle me home & yes, they said it wouldn't be an issue. It all worked out.

Another great visit at another crew car wash. Employees were happy and even did extra spray…read moremanually on the front of my car upon request. The membership plan is a great deal if you wash your car at least once a week. When I was paying separately for each wash I would go about once every 10 days but with the pass and as many locations there are, it's now at least 6 times per month. Definitely a great deal!

Great Job ! van is always looking great after a trip through Crew! Staff is very friendly and…read morehelpful!