Not sure what is going on, but i ordered a touching remembrance of mom who passed away -- a pot of red geraniums, her favourite flower -- to send to my sister for Mother's Day. The order was placed with a person identifying herself as "Indy" of Indy Joy Blooms. She made a few mistakes with details such as the floral card, but i texted back to correct her and she seemed to be pleasant enough in making the changes.
Yesterday in the early evening, i discovered a new email stating the order had been cancelled. So i immediately replied to the email (and phoned and texted, as well), then waited for a reply. Nothing yesterday and nothing all day today, even though i sent another text asking what went wrong. Just no reply at all.
Finally, i called again by phone just a few moments ago. The same voice introduced herself as "Indy", but when i said my name she promptly hung up. This is horrible business practice where rule number two is good communication. (Rule number one, of course, is that the customer is always right.) Why would an owner hang up on a polite, appreciative customer who already gave her money in January for a previous occasion?
It doesn't matter if Indy doesn't like me or decided she wasn't raking in enough money on the transaction, even though she slipped in a $10 Mother's Day delivery fee. I agreed to the extra money though, in retrospect, it may be more related to the greedy sneekiness of an owner who overall poor business practices lead her to believe that it's okay to hang up on a customer in lieu of being direct and communicative with them regarding any problems that had been unforseen.
I rarely ever give bad reviews, as a rule, because i prefer to work out any challenges directly with an owner or manager to give them a chance to make things right. That's the upstanding approach i take because i live my life with integrity. Sadly, one can't work together with a disgraceful business owner who hangs up on a customer. That signifies a cowardly person with no integrity.
I will absolutely be reporting Indy Joy Blooms to the Better Business Bureau and other Chicago retailer entities for cancelling an incredibly important order without explanation. More importantly, i will tell thousands of my Chicago friends, as well as my tens of thousands of followers on social media, to never ever even THINK about using this unprofessional florist.
She seemed like a nice person, at first. Now it's crystal clear that it was a front. read more
