Came in with my daughter to shop for a nice office chair ($400-500) and a couple file cabinets…read more Arrived at 4:45 on a Sunday (Google had them open until 6:00). Upon trying out a few different chairs and attempting to narrow down what I wanted. I was approached and notified the store was closing in 2 minutes and asked if I needed help. How about this? A. fix your times to align with 98% of similar chain stores and what your google listing shows. B. ask me if I need assistance when I enter your store, instead of being complete ghosts and approaching me ONLY to notify me you guys are closing in 2 minutes... How these places are still in business these days is already a stretch of the imagination. Add in poor customer service and terrible hours, they're just compiling the problem. I'll gladly go elsewhere and spend my money.

I love that Office Depot is open when their competitors are not. I have a spare bedroom that…read moredoubles as a home office. I have always preferred Office Depot to keep my home office well stocked. I entered the store and found clear labels of what each aisle contained which brought me to the exact type of item I was looking for. This was much easier than shopping with their office supplies competitors where many aisles have no labels forcing you to wander around looking. I was looking for desk organization items such as in & out baskets, post it note holders, pencil holders, that type of thing. They had a wide variety of styles and prices to choose from. I didn't need the whole set just one specific item and narrowed it down to two that I wanted. This was good to have a choice and I opted for the more expensive one because it was more sturdy. Too many times I have shopped at a competitor only to walk out empty handed because they didn't have want I wanted. And I don't like for an employee to tell me I can order one online. If you are going to have a brick and mortar store then please stock it because I want what I want when I want it and don't want to wait. Office Depot "gets it" and does exactly that.

I wanted to share my experience with the Plainfield, IN Staples store. Collin was absolutely…read moreamazing and helpful with my warranty. I bought a gaming chair back in December 2024 and sent in a claim less than a week ago that the chair was leaning to one side. No questions asked, they sent me an e-gift card I could use to purchase another gaming chair. The price was considerably higher and they price matched what I had paid back in 2024. I would definitely purchase a warranty again seeing how quick and easy this was. Collin and the checkout cashier were so helpful and friendly and will always go back and give my business to Staples and this store in particular.

I ordered a new iPhone and it was delivered by UPS requiring a signature. When it was delivered to…read moremy home I was out of town. They ended up taking it to the Staples store in Plainfield, IN on 8/4 at 9:27am and they show the phone picked up at Staples at 4:35 pm by someone that was not me. Staples said they would never give a package out without proper ID but yet they cannot show me proof of who picked it up and who signed for it! It wasn't me! My suspicions is it was employee who knew it was a cell phone and took it! How else would someone come in with the tracking number and my ID to sign for it!

The service was quick and easy (for me). I was returning packages because things didn't fit. As I…read morewalked in, the worker said "here we go..." as if I was burdening her with my packages. I had everything ready so it didn't take long to scan. There are things we like about our jobs and things we don't like. Just do the job, complain later when the customer isn't in front of you. That's all.

I want to give NO stars but Yelp does not have that option…read more Please beware. Do not ship anything fragile from this store. Were the girls polite? Yup. Did they assure me they knew what they were doing? Of course. I paid $98.08 to ship several items back to my home in California. That is alot of money folks. One of the items I shipped is a very fragile and valuable Boxer statue. It is a limited edition which has not been made in years. I questioned the gal over shipping it back to my home or just bringing it on the plane with me. They repeatedly assured me they do this for a living and my statue, and all other items, would be carefully packed. The box arrived several days later. Just a plain brown box and crushed on top. Looks like either someone sat on the box or put a very heavy object on it. But it is crushed. I opened the box and was happy to find lots of bubble wrap but no peanuts. I removed 7 lbs of various books, show catalogs and a framed picture. With hardly any cushion sat below my prized dog statue. BROKEN!!! The weight of the 7 lbs of books coupled with the crushed box top had broken the ears off my boxer dogs! I was devastated. Who puts 7 lbs of books on top of a fragile statue?? I told them over and over again it was valuable and fragile. 7 lbs of books........almost $100 paid to ship "safely".......the most important thing in the box is broken. Oh, and all the super light items were on the bottom. Of course. I have sent an email to the store and am trying to get an email to their corp office. I bought insurance but seriously.........you can't replace this hand crafted item. They are very sought after and collectible. That is why I bought it and tried to safely ship it. Beware !! **Day 2 and no response either from the store or the corporate office. BEWARE !!!

Really fantastic customer service with Adam! Ordered online (FedEx prices for printing postcards…read morewas cheapest among all the local printing options) and he especially called to make sure the edges of the print were cut to the border of the picture and he even coordinated a transfer of the order to the Plainfield FedEx so I could get the prints in time. Really impressed with their attention to detail and service!

Knowledgeable and quick service. I would shop here again. Good supply of accessories and parts.read more

These guys are great - Phil and Team always provide fantastic customer service, speedy execution,…read moreand are extremely knowledgeable. As a PC building hobbyist, this is where I go every time I screw something up or hit a wall when troubleshooting. They've earned my business for all future issues as well.