I had no idea what Indy Clover was until I drove by one day and decided to look it up. The website was easy to use, cute, and super easy to understand how it all worked. When I read their concept and again read how easy it was to sell clothes, I was sold.
I booked and paid the fee for my booth online. At this point communication was great as I received several informative emails regarding booth set up, rules, times, and other useful information.
Booth set up day (Saturday) finally came and I was there at 8am. I checked in with the girl that was standing by the door and I was told to stand by and wait for an employee to walk me to my booth. A few minutes later, found my booth and I was quickly told what to do. I began tagging my clothes and hanging stuff up.
Setting up was easy and it took me about 45 mins since I had help. Towards the end, the aisles were super crammed and it was hard for us to walk through them. Everyone's stuff was everywhere. The booths are right next to each other so we bumped into our neighbors a few times...
We waited about 20 minutes for someone to finally come and look over the booth. When she came over, she was unfriendly and quiet, took a look, and said everything was ok and walked away...
Monday came around and we had a few items that we wanted to add. Stopped by and the employee working looked super ungrateful and annoyed to be there. Asked for the tags and the ticket gun and she just handed us the bin without saying a word.
Everyone's closets looked like they had been through a tornado. Clothes were literally hanging off the hangers, shoes were just thrown into the booths and everyone's stuff looked so unorganized. How are customers supposed to look through something that looks so messy?... The girl had a stank face the entire time and instead of cleaning up she was just standing around.
Friday evening finally came and it was time to pick up my stuff. From my understanding, the store closes at 7pm and from the email I was sent, pick up time was reserved from 7pm to 9pm. I showed up at 7:15pm and I saw other people had already picked up their stuff and saw empty closets. When I walked in though, I walked into a madhouse and mostly everyone that was picking up their stuff looked VERY confused..
Customers were still walking in at 7:15pm to look at booths and were grabbing stuff. I saw a few ladies with a huge pile of clothes at the fitting room that were still trying on. The employee were also still running items from the fitting room to the booths... Another employee was at the register still checking customers out.... LIKE WHAT??
How are we supposed to be picking our stuff up when people are still walking in, shopping, and trying stuff on? As I was putting my stuff away, one of the workers came over and handed me a pair of jeans that were mine and said, "oh these are yours, they were sitting in someone elses booth." HUH? At this point, I started wondering if some of my other stuff was sitting in someone elses booth. LORD. What a hot mess...
I stood and watched, overwhelmed by what I was seeing. It was too chaotic. I quickly grabbed my stuff, shoved it into my duffle bag and still had no idea how the check out process worked. The two workers I saw were still running around. One was still ringing people up and the other one was still running clothes from the fitting room. I waited in line at the register clueless and was then just told to check the rack by the door and that I would receive payment on Tuesday. No "thank you," nothing... The rack by the door had pieces that had lost their tags so they didn't know who they belonged to.
I received my payment last night and I have no idea which of my items sold.. It would've been nice to get a receipt or at least a piece count of how many items in my booth sold. But nothing, not even a thank you email... I have no idea if I walked out of there with missing items since everything was so unorganized....
Overall this is a PASS. None of the workers I interacted with were friendly and or approachable. They need a class on customer service skills... I also get that some of their sellers are "repeat sellers" and they know the "ropes" but they have to keep in mind that they also have first time sellers that have no idea how their system / process works...
Also, a simple smile or hello makes a lasting impression and goes a long way... read more