Plenty of safe space to keep my stuff. Great service when you call, pretty decent deals with a…read morecouple free months when signing up and the entrance is easy to get in and out. Thanks for keeping the facility maintained with landscaping. Quality business and respectful clients.

We had a SUPER last minute need for local storage for one of my cousins attending Cleveland State…read more She had a housing/roommate issue (yuck) that led her with a truckload of items and a plane ticket leaving TOMORROW to escape the drama. I was in charge of organizing the logistics. Which, by the way, is my least favorite thing to do in a time crunch. I've had horrible storage facility experiences in the past but was impressed by my experience with this facility. The main item being, I didn't even need to interact with anyone to get this handled. We already had enough going on, so this convenience was VERY appreciated. After a quick yelp search, Buckeye State Storage popped up. I noticed they were literally minutes from Cleveland State which was super convenient for my cousin. I immediately went onto their website and reserved their move-in special, a 10x10 for $99. I instantly received a gate code, room #, and my cousin already had her own lock from the past that she held onto. She dropped her stuff off 20 minutes later. That was easy!

Bad. Workers steal. Picklocks good shit missing. $$$$ valuables. Their boy friends too helped.read more

For Ohio Better Business Bureau records' I was angry at the…read morelies from beginning with cubesmart. Paper work with CUBESMART letter head told me-11/10/22 to take care balance. Had employee call 10/13/22 have call log and recording- you have until 11-10-22 yes. 10/13/22 random email says they are cutting my lock & auctioning my belongings Tuesday. After I open account in March 22 Kymani Peterson name but my card paid for all my belongings. Same disrespectful management allows a woman play games with my belongings and forced me to pay higher price going into August. Nothing changed but names. In addition no working gate for months. This is a joke of business with new location in south Euclid with same business practice. Furthermore mam said nothing was saying bothered him but kept talking to someone in background instead of the (Written business) from cubesmart. He now takes it personal and tries to force a vacate of unit. When No physical or verbal threats were made. Outside of written info. Man then says he is coding without every sending copy of agreement. Can't handle these type calls should not be in power. As I send copy email to cubesmart no copy. Looking upstairs Legal action. Everything written was not violated outside pay delay. Teach workers to train properly an know what they are talking about when it comes to dates and calls. They don't don't give any satisfaction for customers. Even allow cars with no storage units to park over night on premise. Management needs a change! Copy also sent to Ohio department of labor-lack training to employees. Management took exchange personal/not fit to lead. I have all videos & pictures from overall Gate,Storage,Light, customer service.

I've waited multiple days for a response & crickets Not…read morecool if they want my business

We have been calling for two weeks for information about storage...moving from out of state. Never…read moreany answer and voicemail is always full.

This was the first time I've used any moving company; I'm…read moregetting a bit too old and fragile to do it myself :p The company sent two people for a local move in downtown Cleveland (1B/1B ~750 SF apartment). They were quick (finished in under two hours), polite and awesome. :)

After seeing all the great reviews, I had to try out Bright Eyed Moving! Rob and Bobby were…read morefantastic. They moved me from Lakewood to Fairview Park, Ohio, at a speedy rate, but were very cautious and professional. I was given a time range and they arrived within it friendly and ready to go. Prior to the move, they called a couple of times to confirm locations, prices and optional add-on's. They were able to supply me with a cover for my mattress (that I got to keep!) and proper care for some more fragile items. I was absolutely blown away by their help! Thanks again guys.

They were on time and very careful with my furniture. I was quoted on 2 men and 3 were sent…read more Still within my budget.

Showed up after what appears to be a last minute thing, looked around and said nope, your not ready…read moreto move, which was a lie and they entered with an attitude like they did not want to work. Have moved across country and never had a mover just up and leave!!! Do not recommend at all, if 0 stars were an option I would give them -5

I've rented trucks from UHaul, and thought I'd seen the worst of it (e.g., rolling up a truck door…read moreand being presented with blood-colored splatter on the floor and walls that looked eerily like a scene from a snuff film), but the management at this location said, "Hold my beer." In addition to handwriting a $300 late fee on my contract, they forgot to provide the moving pads. Because I'd picked up the truck at the end of the day. I couldn't address the issue until the next day. I called FOUR times and was immediately put on hold for almost an hour trying to get the pads. Of course, this meant that the movers I'd hired to move my stuff refused to move several items because they didn't have pads, so it took a few hours longer than I'd anticipated, and I was charged for an extra day--for both the rental AND the pads I never received! To add insult to injury, I'm going to have to file a charge dispute with my bank just to get a refund for the pads because no one at the location or from customer service will help me. If you're planning to rent from UHaul, avoid this location!

I will start out by saying in my years of experience with UHaul in general, which has only been…read moremaybe a dozen and a half times in twenty five or so years, I don't think I've EVER, EVER, had a smooth customer experience - EXEPT for ONE time when they had a location on Broadway Avenue in Bedford, which is gone now, and that was only because I happened to deal with the actual store manager that day. He was great and very helpful, as was the guy working with him that day. This was probably ten years ago at least though. Maybe more. I had a hitch put on my Outback and it was great. EVERY other time was simply to have a propane tank filled up, and I'm NOT kidding, it was never smooth. 100% of the time, and I'll say it again, ONE HUNDRED PERCENT of the time, there are employees working who don't care or are simply overwhelmed with tasks. I have waited literally forty minutes just IN LINE to tell someone I'd like a tank filled because they have ten people in line waiting to be taken care of and the one or "maybe" two employees on duty, work with ZERO sense of urgency. So, I've personally come to the conclusion that they are most likely understaffed and overworked which leads to apathy, and I know in a lot of cases that's just it. Most of the people working there are good people but are working their butts off. Anyhow, I called this location today with just a question, a simple question that would have taken literally fifteen seconds to answer, but when I called a woman answered and asked if I could hold - and I said "Yes", and then I was waiting for fifteen minutes with the same, recorded message on loop every twenty seconds. I just hung up. UHaul is famous for their horrible customer service, in my opinion. How about, you know, STAFF ENOUGH PEOPLE to have a functioning business? I know, novel idea, but hell, it could help your bottom line.

First thing I asked was when my rate would change and was told that it wouldn't if I paid their…read moreregular price and didn't use an online deal. After 2 months Bill went up 60 bucks and went in to ask and they told me it was corporate and they couldn't do nothing about it. 3 4 months later went up another 60. Can only imagine how many people get screwed who can't just sculpt or move all their stuff out after moving it in. A big scam short-term storage good long-term better make a lot of money.

We have used this moving company twice now to move an elderly family member. They were very…read moreprofessional, efficient, and personable. They took care with her things as they packed and unpacked. We would use them for every move. Pricing was very fair and competitive to other companies, the final charge was actually less than the quote. Great communication. We knew when they were on their way and when they arrived. Very grateful we found Moving Ahead Services!!!

1 Star -- A Terrible Moving Experience…read more I cannot recommend this moving company. Our experience was extremely disappointing from start to finish. The movers were rude, unhelpful, and unnecessarily rough with our belongings and our new home. At one point, we asked one of the movers to please be more careful with our walls. His response was, "What do you want to do, this yourself?" That response was incredibly disrespectful and completely unacceptable, especially when we were simply asking them to take reasonable care of our home. There were also significant problems with our belongings. A number of items were misplaced, and some table legs were eventually found in the company's Lost and Found. When the company offered to return them, they were left at our old address rather than our new address, which was yet another unnecessary problem we had to deal with. Even more frustrating, the movers left a substantial amount of our belongings at our old address, telling us they didn't have enough room in the truck. This included heavy items such as our treadmill and rugs. We were then forced to spend several additional hours and our own money hiring another moving van to retrieve and move the items ourselves. When I contacted the company about receiving some compensation for the problems we experienced, I was asked to sign an NDA agreeing not to speak negatively about the company in exchange for receiving some money back. I found that extremely troubling. After such a poor experience, I believe customers should be able to honestly share what happened to them rather than being asked to agree to silence in order to receive compensation. Moving is stressful and expensive enough without having to deal with careless handling of your belongings, items being left behind, belongings being misplaced, disrespectful behavior, and then additional out-of-pocket expenses to fix problems that shouldn't have occurred in the first place. I would be extremely hesitant to use this company again and would strongly encourage anyone considering them to look carefully at other options. This was one of the worst customer service experiences we've had, and I cannot recommend this company based on what happened to us.