LISTEN! I really don't ever do this (I know thats what people usually say on first dates but its true). However, I needed to write a review just so I could share with the world or whoever reads these things, the next level service and people this store has working for them. I met JARED first when I dropped in the store, he said he had availability and got to work helping me put together my custom suit. He was very professional but also made the experience super comfortable every step of the way, mixing knowledge, light humor and his personality with each step. Overall it was a breeze and very enjoyable experience.
Fast forward a few weeks and my suit finally shows up. Jacket fits nearly perfect but the pants are just a touch too baggy in the back so I go to the ADVENTURA location (closer to me) to have them tailored. Here is where, by chance, I meet CODY (I find out he's the store manager at the BRICKELL location just filling in at this store) This gentleman, CODY, is an absolute legend and his energy is both infectious and off the charts... we connect instantly. He sees the issues in the pants, gets them tailored up and makes a few other recommendations for minor alterations in no time. He also offers to bring them back to his store as he assures he can have these changes done quicker. Normally they say 2-3 week turn around for these type of alterations, but honestly he called within 3 days to tell me I was sorted. I went to pick up the suit from his store a few days later. My fiance and I were running behind to get on the sailing yacht she captains and I called to let him know this. He told me don't stress with paying and parking instead telling me a spot where I could pull up and that he would run it out to me (now don't everyone go thinking this is standard). This is however, the type of genuine customer service, thoughtfulness and efficiency that cannot be taught.... either you have it or you don't and CODY has it in spades.
I had one last minor issue that needed to be sorted and I brought it to the ADVENTURA store again (probably a mistake), this service was underwhelming and then for the final touch needed, I was told I needed to wait "2-3 weeks" and they would call me when ready. No call came and I am going to be heading back up to New England within a week or so. I tried the ADVENTURA's phone numerous times on many different days and it was always off the hook and came back busy. I then called the BRICKELL store and CODY answered "Hey Cole whats going on?!" I explained the situation and he said he would handle it. I got a call back next morning from the ADVENTUA store that my suit was ready.
Moral of this overly longwinded and perhaps boring review is that you should go to the BRICKELL INDOCHINO kick back and enjoy each step of the process knowing that you will be more than taken care of with a natural joy and level of service that I would put up against almost anyone in any service industry. CODY and JARED top quality humans with top service. SUIT is now perfect too! read more