Completely incompetent. I spent several thousand dollars on clothing here. My suit pants were not sized properly. I brought them back for alterations, and they returned them to me later and said the alterations were completed. That was a lie. Not a single alteration was done, and the pants still don't fit properly. Now they want me to waste more of time and come in again. Additionally, I ordered long-sleeve shirts, and they sent me short-sleeve shirts. The manager there, Chikee Talker, dealt with the situation poorly. She was resistant to accommodating me properly as a customer, sent an inappropriate email to me and ultimately led me to having to challenge the transaction on my credit card. An incredibly poor experience made worse by a store manager who didn't handle the situation well. read more

Suit was so poor quality and not even close to fitting. First the garment itself. Loose and frayed threads everywhere. Button holes not finished. Huge gap in the neck. Frankly it fit like a men's suit. I am a woman. Chalk marks everywhere on the back from where the poor person who made it marked the fabric. This is appalling. I would be ashamed to present this to a client. I need alterations. I work a M-F job in a corporate/professional setting. I also love very far away and need a weekend time to come in. They were able to measure me on a weekend. But not alter me. Weird. There's zero way I can make an appointment during the week to get alterations done within their window of included alterations. Customer service is only Monday to Friday 7am-1pm pacific time. Excuse me. There are so few places that carry decent suiting for women, and even less who do MTM. I went on the suggestion of my husband. I saw some shoddy work on his jacket but I was desperate. Would rather off the rack from Macys than this. read more

Wonderful store with very helpful staff. Really great value for custom made suits/shirts/tuxes. So attentive to details, and you truly make this piece yours. We've received it relatively fast, considering all the logistic. The suit was absolutely perfect and didn't even need further alterations (it's including with the price if you need it after you receive the shipment). Definitely recommend it to anyone looking for a quality piece of clothing m. read more

Indochino - Men's Clothing Near Me - Denver, Colorado

Walked in for a wedding consultation, first question she asked me was are you going to buy a suit TODAY, then the follow up question was how much money do you wanna spend. Terrible experience terrible customer service terrible business read more

Disappointed After four weeks of waiting for my suit, I visited the Cherry Creek North store for an update. The team had no answers--only the ability to email a workshop abroad, with a four-day response time because there is no phone contact. That alone says everything about the operation. They then blamed the delay on a basic modification (closing pant pockets), claiming it could take up to 90 days. This was never disclosed at purchase. In fact, I received a confirmation stating delivery in 2-3 weeks. This is not a bespoke experience at all! Instead: poor coordination, no transparency, and very limited customer service. read more

We just had a really great experience with our sales associate Oscar. He gave us a lot of knowledgeable information and was very well informed. He was able to cater to our needs for my fiancé's suit for our wedding. He took into consideration our venue, the type of weather we were going to be dealing with, the accessories we already had prior picking colors for the suit, which made our decision making easy and to our liking. When taking measurements I noticed how he communicated with my fiance helping him through the process of finding the best fit for him for such an important day. We highly recommend indochinos and highly recommend Oscar. read more

Hope they can fix how small they sent my pants. I've lost 8 lbs since the fitting and they are too tight when they arrived. Unreal. They better be able to fix this or I'm out $800 for nothing. The best isn't even visible with the jacket on - nothing like we tried on in store. Now they are backtracking on their alterations timeline. Went from 2-3 weeks to now 5 weeks. The absolute worst experience. $75 reimbursement for tailoring won't do much at all. This place is a scam. read more

I was nervous because I had an appointment to go here yesterday and some of the more recent reviews were not great. But I went anyway and Gabriel was an awesome associate. Very professional and walked me through the process and options I had. It was my first time working with Indochino so he did a great job of discussing pricing, customization options, and overall timeline. I was surprised at the selection and am very excited to receive my new suit. IF there is any merit to some of the complaints, it certainly was not with the store or the staff I worked with. read more

Summary: An awful waste of time and money with a generous helping of poor customer service. I spent over $1000 for a suit, two white dress shirts, and chinos. I would have been better off setting the cash on fire. Despite going in three times for measurements and adjustments, the suit jacket was too short and too wide, the pants looked like a tent, the shirts were way too large. In addition, the white dress shorts were see through and completely inappropriate for a work setting. And the chino pants were made with the cheapest heaviest fabric I've ever encountered. The fits we're far worse than what I've experienced from off-the-rack untailored clothing. Worse, the company refuses to refund me my money or fix the suit which I've never worn because of the awful fit. read more

Nothing custom about it. Pants too short, waist too tight, sleeves to my knuckles, but beyond my measurements being so utterly incorrect on the entire suit, the button on the inside of the pant doesn't even line up with the button hole. Very poorly made. It cost me $500 and is honestly not worth the fabric they cut to make it. I will never ever buy anything from Indochino again. read more

I would select 0 if possible. My husband ordered a custom made suit for my daughter's wedding. Turn around time was as promised but the suit arrived looking huge and as if bought off a Goodwill rack. They agreed it was not fit correctly and alterations were made. I was not there after alterations, but my husband came home saying the rep assisting him proclaimed it looked great when he tried it on in the store after being altered. My husband finally tried it on for me as we began packing for the out-of-state wedding. The back was cut and sewn wrong after the alteractions. The back was all puckered. Cooiuld not believe they sent him home, saying it looked great. This was a disaster! We took it to 2 highly rated local tailors who said it could not be fixed to lay properly flat. (Did not trust returning to Indochino with our need for a quick turnaround and their 2 horrible attempts) Hurried to Nordstrom, where they saved the day with an off the rack suit. Do not recommend buying from Indochino! read more

Indochino - This after alteration! Was told it looked fantastic by the salesman! This is horrible and not a custom made suit! - Men's Clothing Near Me - Denver, Colorado

My fiancé and I came here to get him a suit for the wedding and we had an amazing experience! I can't say enough good things about this store. The staff is friendly, professional, and knowledgeable. You start by picking a color, then narrow it down to a fabric, then step by step they walk you through an incredible amount of customization to create your one of a kind suit! And for all the options you can choose from and the level of customization I feel like this was a good value as well. We will definitely be returning next time he (or I, because they make women's suits now) need a suit made! We will also be referring all our friends and family here when they need a suit. read more

Indochino - Getting measured for a 3-piece suit - Men's Clothing Near Me - Denver, Colorado

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I worked with Eli for my fitting and Mason for the final look/adjustments. Both were very professional and awesome guides to helping my suit get the fit i was looking for. Definitely recommend for the service and the quality/pricepoint of the suits! Super cool having every aspect of the suit customized. read more

Oscar and the tailoring team at Indochino helped me out massively a few days before my wedding. They did some emergency tailoring for me and turned around the fixes in no time! Would definitely recommend their quality and customer service to anyone. Y'all made me look stellar on my wedding day! read more

I have been in the store multiple times with my boyfriend (it's his favorite store). Every single time we come in, the staff is so helpful and very pleasant to deal with. I would definitely recommend this place if you need a suit for literally any occasion. There are many different price-points and you honestly can NOT beat the quality, aside from the world-class assistance the staff provides for every single little detail. The store is always a very clean and super organized. I'm looking forward to my next trip in for a surprise suit for my boyfriend. read more

I cannot believe the bad reviews posted here. I've been in indochino customer for eight years and I've bought many suits and shirts. It's impossible to beat the quality, fit and price but I had never visited the store until recently. My wife and I were thoroughly impressed with the service, knowledge and help from the people that helped us in the store. Mason and Dacy were fantastic to work with even when they had to stay open late to help us. I needed the slightest alterations so I just now stopped in. Lane was very nice and helpful. They advised me, pinned my suits and said they will be ready in a couple days. I'm extremely happy this store is in Denver and I hope it stays here for a long time. read more

My husband went to Indochino at Cherry Creek on 5/31/23, and was not greeted but located a salesman (who was not with a client) and inquired about purchasing a suit from their store. The salesman first asked my husband if he had an appointment, and my husband explained he did not but was interested in purchasing a suit. The salesman responded by curtly stating that he would need an appointment. My husband understood, and asked if he could make an appointment, and the salesman said that he was busy the rest of the day and didn't have availability for at least a week. The salesmen then asked "when do you need it by, anyway?" My husband explained he needed the suit for a wedding on 7/8/23, and the salesman replied that they would never have the suit in that timeframe. So my husband left. It was very clear that this salesman was uninterested in assisting my husband in any way, much less selling a suit to him, to say the least. Unfortunately, in order to match the wedding party, my husband needed to buy his suit from Indochino. So, despite the salesman's incredibly rude, dismissive, discriminatory behavior, my husband reluctantly returned to Indochino at Cherry Creek on 6/2/23, was measured, and placed his order for the suit. Contrary to the statement made by the salesman on 5/31/23, my husband's suit arrived on 6/20/23. Sales experience aside, the suit itself is mediocre at best. It arrived wrinkled, smelling of fish and despite being measured in-store and custom ordered, has fundamental deficiencies. For example, the sleeves are too short. This is easily fixed by a tailor, and Indochino does cover alterations up to $75, but it is a disappointing use of time after being measured in-store. The experience with the salesman on 5/31/23 was off putting alone, but in combination with the poor product, I cannot recommend Indochino; even if the product had met our expectation, which was to recieve a clean, decent suit (not top-of-the-line), the behavior of the salesman my husband initially interacted with was unacceptable. Nobody deserves to be treated that way, and even odder when you have a sales prospect at your fingertips. It is too bad that we had to spend a dollar at this company. The bottom line: there are other excellent local options to meet your suit needs in Cherry Creek and nearby Greenwood Village that will far exceed the experience and product from Indochino. read more

Mason was professional, pleasant, helpful, and knowledgeable. He balanced multiple customers in a way that (for me anyhow) made me feel important as a client. I'll report back on the suit but I've gotten many from Indochino before, this was my first at this store. read more

Indochino - Men's Clothing Near Me - Denver, Colorado

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Shop here for custom made dress shirts for some time now. On the most recent purchase the shirt wasn't sized correctly and had to be sent back for adjusting. After a few months the dress shirt had a hole in the cloth near the seam. Took the shirt back in, explained the situation and before finishing the explanation got a huge annoyed sigh from the male employee. When told the shirt was only a few months old he scoffed and retorted, "that's what everyone says..." This salesperson was so rude and dismissive! Terrible customer service from someone who has been a long time customer. He refused to take it back, offer any sort of replacement, credit nothing. Asked the salesperson since it wasn't wearable if he could please throw it way. He said, "no!" What an incredibly rude salesman. Is this really the person this business wants representing them? read more

Mason was so helpful with my husband in getting the perfect suit for our daughters weddings. We actually got our reservation date wrong by 3 weeks. He was able to squeeze us in today. Mason gave us his full attention. He was able to help my husband into the perfect suit. I would highly recommend this shop & make sure to ask for Mason!!! read more

Writing this a little late but I showed up 15-20 minutes late for my appointment and they were super understanding and nice. The associate that helped me (Kahrheena?) was super nice and professional the entire time. After reading the yelp reviews, I was kind of scared that my suit wasn't going to fit at all but when it arrived 2 weeks later, it fit like a glove! It's a little bit of a drive for me so I brought it into my tailor and he told me that he couldn't see anything that needed to be changed or could fit better. Overall, the experience was great, I learned quite a bit about suits in general from the associate, and I got a great suit at a great price ($299 sale)! read more

Was excited to discover this store and get to know it better. Needed some accessories for my tuxedo and thought it would be a good test of how well I liked the shopping experience before going to them to buy a custom suite and shirts. The two salespeople initially seemed more interested in completing their own conversation than engaging with me as the sole customer. After three or four minutes one salesperson finally acknowledged me. Being a high end store, I thought they would be skilled at consulting with me about my purchase. He essentially told me that it was my choice. Then he walked off to assist another customer just as I was ready to make the purchase. When he did finally return to finalize the sale, he handed me a tablet to enter my contact data rather than assisting me with that. Because I have low vision, I asked for his assistance in entering my personal information onto the tablet. Looking very annoyed he stated that generally it was the customer's responsibility to enter their own information. When asked if he could accommodate my request or lose the sale, he responded that he would prefer to lose the sale. Huh? This store hopes to be high end while offering the most condescending customer service possible. The experience reminded me of the Saturday Night Live skit with two condescending clerks working at a Jeffrey's, a high end men's clothing store. https://www.nbc.com/saturday-night-live/video/jeffreys/2750047. Don't shop here unless you have a strong need to be treated badly. read more

I tried to book an appointment online. No success. I called the store and was told by the smug young man who answered the phone that the date was no longer available and then he hung up on me. What a terrible first experience. Choose anyplace but this for wedding apparel. read more

Literally all I can say is WOW. We went to this store to find a suite for our wedding, and after going to Mens Warehouse and being told our suite would be over $1100, I started looking at other shops and found this place. From the moment we walked in, to my fiancé getting his suite, it was wonderful and GREAT PRICES. Holy crap... how can you get a custom suite and vest for those prices and quality...?! Suite and vest came out perfect, with the perfect fit. 100% recommend read more

One of the most inviting Indochino stores I've been into so far. Lots of natural light to get a good look at the suit fabric, shirt, tie, or outerwear you've had your eye on. The staff was very friendly and extremely helpful from the moment I walked into the door; Dacy was especially nice to work with and made accessory suggestions that will make the suit I purchased a show-stopper read more

I came in excited and ready to get a great custom suit for my best friends wedding. I could not believe how bad of an experience getting Custom suit could be. The first time I got fitted, the employee took 2 hrs to take measurements. During the end of the fitting he mentioned "this is only the second time I've done this, so I don't really know what I'm doing". Not exactly what you want to hear when you're spending this kind of money. The suit was delivered, and neither the pants or jacket fit. I had to come in for a second fitting, and they had to re order the entire suit. Once my second suit got delivered, I went in for jet another fitting. It was still way off. I had to spend and additional $100 to get everything tailored, and the tailor suggested that I go back to Indochino to get re- fitted, and a 3rd suit get ordered, because it was so off. I thought that maybe this was a fluke, and that the guy who did my measurements just didn't know what he was doing. Not so. Out of the 7 groomsmen who were getting custom suits, 5 had to be Completely re - measured and re- ordered. That's a 71% rate of messing up so badly that tailoring could not fix. Crazy. No one at the Denver location seemed to care. All of this took 3 months and a few groomsmen got their suits back the day before the wedding. I have a wedding coming up next year, and needless to say, I will not be going to Indochino. I would not recommend this process or this shop to anyone in Denver Hello, Chris T. How can I send you an email? There is no way to Direct Message you, and I'd prefer to talk with you via email about my experience and order. read more

Truly horrific experience. I have five suits. All custom tailored. This was the worst experience and quality suit I now own and to top it all off, it arrived without any of the customizations (liner and monograms) I asked for. So in summary - inferior material, poor experience, late delivery, no customizations, customer service phone line doesn't go anywhere, chat bots tell you everything will be ok, after you order they tell you all sales are final and any measurement mistakes are the customer's fault. read more

I got measurements taken at the Denver Indochino store and ordered two suits. Both fit well when I got them 2.5 weeks later. Dacy did a good job with the measurements, but it was reassuring that a supervisor (the guy with big beard) came over and check the measurements during the fitting and made a few helpful adjustments. I came in for a follow up fitting to check the suits and no tailoring was required (it probably helps that I'm very close to a standard 40S suit size. They have lots of material samples in the store, but for me it was a bit rough to imagine how they would look in a suit someone. More full size samples would help for me at least. The suit customizations (lining pattern, button hole color, etc) are pretty simple, but are nice touches. Overall, if recommend using Indochino, but definitity just order one suit your first time and do it when you aren't in a rush (in case you have to have it remade or tailored) read more

This place is helpful, accommodating and honest. Came here multiple times with my fiance for him to get measured for his groom suit and to peruse possible suit options. Staff was very helpful on our multiple returns and willing to dig through samples of fabric in the back so we could compare. We did end up going with them for wedding party suits and will update once we have the final product! read more

I had a very nice experience with the store. Peter was the name of the sales associate who helped me. He was very pleasant and thorough. I really appreciated his help. read more

I went in with a buddy to get measurements for a new suit. Both of our tailors were fantastic. They took their time and made sure they listened to our personal styles. I'm not expecting the suit to fit perfectly on the first go, and they let us know that it could take another fitting or two. My advise is to give yourself some time to make sure you get want you want. Indochino will take care of you and you'll have a great experience with the Denver team. read more

I would leave a zero if I could. We booked an appointment online for my husbands suit for our wedding. We did book it 6 weeks out so we new the time was tight. I did specifically note on our appointment the deadline we were on. When we showed up for our appointment we were dismissed immediately. The associate took one look at us and decided he was going to have a certain attitude. He then told us it takes 8 weeks and we needed to go somewhere else. I told him that I notated this on the appointment I made weeks ago and then he told us that they are so booked they don't have time to read the notes for appointments. What a joke. read more

Tonight we attended the walk the aisle event looking for a suit for our wedding. We were there for over an hour and were never approached by an employee to assist us. The employees were eating and drinking like they were guests at the event instead of assisting the real guests of the event. There was one gentleman working and was clearly overwhelmed because no one else was doing any work. We wanted to purchase a suit but instead left disappointed by the lack of customer service. read more

The staff took the time to help me find the suits I was looking for. Special thanks to Emily and Peter who took extra time to make sure I was happy withy purchase. I will be coming back and referring friends. read more

Went to this place with my fiancé to get him a custom suit made...there was only one person taking care of everything in the store. Mason was amazing! He was very efficient and clearly knew exactly what he was doing-he was able to give us the attention we needed while doing a multitude of other things, and the best part is we will be getting the suit in 2-3 weeks! Pretty impressive! Highly recommend! Great job Mason! read more

First suit that I was fitted for in store fit well. I ordered another suit online from them about two months later based on those same dimensions and the pants are meaningfully smaller. The whole value proposition is undermined if they can't replicate a suit of the same dimensions. First attempt at resolving this with the chat resulted in a wait without a response from Indochino. Second attempt at chat resulted in another wait with a pretty subpar response (Rep: Luisa). As yet, my complaint remains unresolved. I wouldn't recommend this merchant unless you are willing to waste a couple hundred bucks on a gamble. read more

I am a woman and I went in to get fitted for a suit to wear to my wedding. I had an absolutely great experience working with Promise. I have never been fitted for a suit before and she made the whole thing very relaxed and comfortable. Being a woman I was nervous about being measured correctly for a men's suit but took the time to explain the differences and what effect it would have on the fit of my suit. She was really funny and really knows her stuff. They had a great selection and lots of options to customize. The prices are great and they had really good sales going on. No hidden fees. I just hope that now I don't get hooked on buying suits!!! read more

I made an appointment with Indochino after researching the company online. I wasn't aware of any bad reviews regarding the Denver store until after I had already gone in for a fitting and ordered a suit. My experience was very positive. Dacy did a very thorough job with the measurements and was also helpful in answering questions I had about fit and current styles. The suit fit perfectly when I received it and I couldn't be happier. read more

Went there and got fitted for 2 suits. The salesman was efficient and had great advice on pattern and options. I'm not really a clothes horse so appreciated the advice. Making the online appointment meant no waiting. I think the website might have more selection but the sales staff has access to that also. Upon arrival the fit was almost perfect. Scheduled another appointment and the sales woman Promise was very helpful, agreeing the sleeves needed a little length and noticing a shoulder adjustment. Because they're a little busy with adjustments (7 week turn around) they suggested a tailor around the corner and they'll reimburse the cost, which I appreciated. read more

This place is great! Paul, Promise, and really everyone is fantastic. A suit at this quality and custom fit at this price is amazing.