Indigo is the biggest book store chain in Canada and even though I do prefer a small book store, I've always been quite the fan of Indigo. This massive location on Bloor is two stories and full of absolutely anything a book store could and should have. Books, magazines, clothing, pens, home goods, plushies, and did I mention the books part? This store is very clean, very well organized, and makes it very well known when a book is put out by a Canadian author with a big sticker right on the cover to let you know, and I sure do love supporting other Canadians. Overall, this location is amazing and probably my favourite one. I ended up leaving with a sweatshirt, a poetry book for a friend, and two books my wife picked out. I very much look forward to coming back on my next trip back home! read more

Indigo - It's like the back rooms but with books. - Bookstores Near Me - Toronto, Ontario

This is a lovely large bookstore with a back entrance to a mall. It has tiered floors of books, games, mugs, some decor among other items. I loved the big open feel and that there were employees around to ask questions. I had researched options for checking out a local bookstore and landed on this one as it was close to our hotel. I could have been in here for hours exploring but luckily brought my husband which saved us lots of money. I thought the variety was good and liked that books by both local and Canadian authors were marked. read more

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I live this store. Besides books, you can find house, kitchen, health/wellness stuff, bags, Christmas light, games.. you name it. There is also a sizeable kids section. Service is good. If you wait for specials and sales, you can get excellent deals. Mercifully, the chairs are back post Covid and people are playing the piano! read more

Indigo - Indigo Manulife Centre - Bookstores Near Me - Toronto, Ontario

It's Easter- went to Indigo looking for Christian religious children's books for my grandchildren. I saw books for other religions but zero Christian books. One or two secular books about "bunnies" but no Christian offering. Extremely disappointing. read more

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This is definitely one of my favorite indigos in the city . as someone who likes to cozy up with a good book, This place is ideal with a great selection and really cozy seating all around as well as a piano. Everything is clean and a really good spot to have a break in. read more

First time setting foot at this location and I am in love. I came in to sign my own books and the staff was super helpful. Really grateful for them! Definitely a location I will coming back to get some books and gifts as well :) read more

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This Indigo is one of the larger ones I've visited. It's a clean and handsome multi-level store where the book racks are easy to find amongst the various higher-profit housewares offerings. I thoroughly enjoyed wandering around and was happy to see a robust magazine section (I bought a copy of Walrus) and more stationary/pen items than I could shake a stick at. Gayle was happy too, as she found a good book for our upcoming train ride. read more

In today listening to a young lady play Chopin beautifully on the piano. A staff member said it was too loud and asked her to keep it down.

Nice, clean, well laid out and a quieter alternative to the Eaton Centre location, this Indigo is in what is one of my favorite buildings in Yorkville. The Varsity doesn't always get the love it deserves, but it's a hidden gem without actually being hidden. Every store within this building is the better version of something, and this Indigo stays to that tradition. Here's a highlight reel: 1. They have a well stocked magazine section. A rarity 2. Great counter culture book section. You want a book on sneakers? They have it 3. Places to relax. Who doesn't enjoy that? 4. Great staff who love what they do and are helpful The media trumpets reports that it's an online world these days and largely it is, but everyone loves a good book or magazine, and here, they have it all. One of my favorites! read more

This is a massive Indigo that maximizes customer comfort. There's so much space when you're browsing between the aisles and good separation of areas to make it easy to narrow down your search depending on what you're looking for. It sounds silly but nowadays I rely on Indigo for cool gifts and accessories rather than books. With all the space this one has, they have different sections for children and teens that have seating for you to test drive your book before you drive. There's also a Starbucks where you can grab a drink to enjoy while you read your book in that cafe area or one of the comfy lounge chairs around the store. I was very interested in the gift shop area and the women's apparel they had as well. The Christmas sales are in full swing and the reading socks, holiday greeting cards, and stocking stuffers were all on sale. Some other great areas included the games area that had a wall of boardgames and the baby area which had super soft plushies which I think are just fine for adults as well. One of the most interesting items that I saw was a framed piece of game used net from the 2019 Raptors playoff run that was going for $100. There are multiple checkout areas on the different levels of the store. Don't forget your Plum Rewards card to collect points! read more

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This is a commendation for Chapters Indigo online. I ordered a book, but somewhere down the line, probably not Indigo's fault, it went astray. The company very kindly sent me a second copy for free. Recently, the lost book was found, which I am going to return---without claiming a refund, of course. Since Indigo was almost certainly innocent in this mixup, I wish to express my gratitude to them for sending the second copy. That is a company showing high integrity, and I praise it. read more

One of the best bookstores in T.O.'s upper core. Considering that notices about this store's renovation were front-and-centre when I entered the Manulife Centre, I wasn't sure what to expect. However, the design of the renovated site is spectacular, and the service was truly on-point. I came here for a book signing with well-known (I would argue "legendary") actress Sally Field, who came to town to promote her new memoir. Aside from the fact that I'm a collector of signed books, this was a unique opportunity to meet her, as she rarely - if ever - does Canadian appearances and it was a good excuse to get downtown. What I was most impressed with at this location was the attention to making sure the visitor experience for the event was handled smoothly. The staff seems to have a deft touch, whether it's for getting a chair for an elderly patron who would have otherwise had to stand for hours, or dismissing a rude woman who was trying to cut in line under the justification that she was trying to save a seat for her "uncle". (I was told that this is a common occurrence at many of these events, and it didn't help her, because she went for a bathroom break just before seating opened and she was stuck standing way at the back looking miserable, LOL!) It was a surprisingly-small setup for such a major visitor, but that was a blessing, as everyone had good sightlines and everyone who had a book was assigned a signing block based on when they purchased the book, so that there weren't huge lines snaking around the place. I also took the opportunity on this trip to pick up a copy of Howard Green's new book, "Railroader", and had difficulty finding the section it was in (business, non-fiction) until a helpful employee directed me. I never would have found the section had I not been told, and the layout was somewhat confusing, as others have mentioned. If I had any complaints about the place, it's that the washroom situation still hasn't been sorted out there, and I had to go out into the mall to find a place to wash my hands (hey, standing in line for 3 hours while holding a book will inevitably make your hands sweat). Also, this place seems to have a problem with hangers-on trying to get one up on the staff, so their patience is very much appreciated. This is a prime spot for author appearance events, and if I had more time, I'd be up here much more often. While I'm always one to support independent bookstores, this Chapters really delivers a solid, friendly experience, and is one of the best I've visited in recent months. Well worth a look. read more

Indigo - With actress Sally Field at Indigo Bay/Bloor on Oct. 9, 2018. A very fascinating woman. - Bookstores Near Me - Toronto, Ontario

This place is happening for a Saturday night! We have: the young moms and dads using Indigo as a playground for their children; university students using the in-store Starbucks as an office; and fiscal conservatives like myself using this establishment as a place to catch up on my Hollywood gossip. The initial reason for coming here was to find books on volleyball because I'm coaching the school team. In the chaos, I was lost, but the helpful employees of Indigo were able to help me find all the books that I needed. If you spend over $25 at Indigo (or anywhere else in the Manulife Centre), you get free parking for 2 hours... bonus! Yay! I'm a fan. read more

This Indigo's location at Yorkville is the happening place. Seems like most of the book signing or meet the authors are held here. If you want to get a signed copies of some of the cookbooks or novels by celebrities, you can pick up one on the shelf!! Even the Starbucks here a lot of quietly....people talks more softly and feels more like I am in a library... in a way yes! The book collections here are better than a lot of the libraries I been to. I definitely will be come back here to chill! read more

Indigo - Bookstores Near Me - Toronto, Ontario

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really great location that I have been to in the past, but at the end of November I had one of my best experiences. I met Matty Matheson! *see photos!* I was running late due to the subway to get to this location. when I got to the store, I was advised that the signing was done in groups and I had to take a ticket from them, group 12...my heart sunk, I would end up running into my friend who was in group 5 and had an extra ticket for me. PERFECT! the signing went really well and I would have been super sad to be stuck in group 12. the staff here were super helpful during the signing taking peoples jackets and bags, and also taking photos for fans, which I thought was really great. all of the staff handling this experience were super great and they all deserve raises, and I contacted the head office to let them know how they should handle those employees parking options are underground and certain lots in the area transit options are bay subway station and the #6 bay bus both options with a bit of a walk my only complaint, which is my complaint with every indigo store is the pricing, check amazon or indigo for often times better pricing and usually free shipping! read more

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They recently renovated this bookstore, as it looks completely different than before, more muted grays, more serene. Today, they had a lovely piano player, and it was such a nice touch, that I decided to write a review in the hopes that the owners read this! The music was so beautiful, it would make me come back and meander the store. Customers are looking for more these days in their shopping experience. We can all buy books at the click of a mouse. What makes this store different is that they are turning shopping into an experience. They are luring you in with the delightful, serene classical music. It was really appreciated, and it should be a recurring theme! The more I meandered, the more I bought! This is a really great example of a store separating itself from the competition with a unique offering. read more

Why not to buy online from Chapters My order from Chapters had two books that were on sale, one shipped - one didn't (shipper never got it from the seller). Order completed, card charged for two books. Support suggested to go to store and buy the book (at regular price, not sale price) to have it for Christmas. Not able to get the book from store against the actual order (sale price). I will not buy from Chapters ever again, not worth the hassle ! read more

Indigo is a GO-TO for knick-knacks, pricey books, funky cards and so much more. I've got mixed feelings. On one hand, its a decent place to spend time browsing if you have some time to kill, but I usually prefer second hand book stores and don't have a lot of time for the Starbucks/ Book of the month crowd. On the other hand, its still a book store, despite the ever expanding homeware section and the cookbook section is usually quite fun. In addition, I've managed to find some deals both in store and online read more

To me, Indigo is more than just a bookstore. It's also a shelter to escape the rain, the snow and the heat. A place to meet with friends for a cup of joe or an iced cold drink. Love the openness of the upper level and the convenient check-out/cashier on each floor. The fresh flowers in the washroom are a nice touch. What I love even more? Free WiFi. read more

Indigo - Bookstores Near Me - Toronto, Ontario

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This location is my regular book store as it is close to my house. It is not quite as large as most but it still has the selection you need. from time to time they hold various events here. Most recently when they were launching the e-reader they had a private event to tell people all about the new product. The staff can be a little sparse at times, but when you do hunt one down they are very knowledgeable and friendly. The cashiers are always quick to get everyone through. No matter how long the line is you won't have to wait very long. read more

Indigo - Bookstores Near Me - Toronto, Ontario

I think this is one of the biggest Chapters/Indigo stores downtown. It's always bright, clean & relatively busy. There are lots of staff there to help you find what you need. Seats can be scarce so grab one when you can. There's a starbucks in here that's a good size. read more

Indigo - Classics, fiction section - Bookstores Near Me - Toronto, Ontario

Hi and Good Evening! A great bookstore only promotes great people. I had the pleasure of meeting Pamela Anderson. I am impressed at how well the team at Indigo including Head Office handled the signing. They promoted Pamela well. I am impressed by the attitude and the staff were polite and professional as always. Thank You for doing a great job!!. read more

Great books, magazines, gifts. Everything that you need and in a fabulous location. Service always polite and respectful.

This is a pretty good Indigo. Very accessible (in the Manulife Centre), so you can walk through the underground to it from Yonge/Bloor subway. Has a good selection of: - books - other sundries including costume jewellry and household items (I even saw a hot water bottle!) - they had a great selection of Kobo readers - a nice coffee shop There are two levels and they also sell music. Basically a great place to have a browse for an hour or two. read more

I placed an order for a Xmas gift on October 31 with Indigo. The customer service email reply after placing the order indicated it would take three weeks before I would receive the product. The estimated arrival date came and went with no product so I email Indigo to find out the status on my order. I emailed them 4 times and not once did they reply. I then called one of their customer service agents and they said Sorry we don't have an expected arrival time when the book will be back in stock. I asked to speak to a manager. She transferred me and I'm still waiting to speak to the manage as I write this review. It's been over 30 minutes since the call has been transferred to the manager. read more

My products were perfect and the delivery came exactly when it was supposed to! I'm definitely ordering again!

Ordered books online for university courses. Beware shipping promises with terminology "once shipped". A month later after two delays previously they are just reordering the book from the right warehouse. Will receive it 3-5 days "once shipped". The course will be over. Order books a semester ahead of you order from these clowns. read more

Make sure you check book prices online before you hop in store to buy something. They have different pricing models online and instore for the exact same book... sometimes the difference can be as much as 50 percent. Don't know who came up with such a weird model designed to segregate customers and overcharge people who never check prices online. Super dishonest! I've experienced this at least twice before and ended up ordering from Amazon instead. You're losing business guys please use some common sense. read more

I've often meandered the sections of this Indigo while waiting for a movie to begin in the Varsity Cinemas. Tonight was one such occasion. I am not a Kindle user, nor do I read anything but articles on electronics. There is something too important about the written word on paper. This pretentious rant is probably too much for a Yelp review, but as you can probably tell by my star rating, I love a decent Indigo. In an ideal world I'd only buy books from a local seller, but once in a while, Indigo is a perfect one stop shop. This evening I bought two moleskins, two boxes of holiday cards, baby pajamas and a book. This list alone makes me question if Indigo is really even a bookstore anymore. Nevertheless, I still enjoyed thumbing my way through here. Did I need any of these things? Nope. Am I smitten with all of them? You bet. read more

I found the staff working pretty helpful and they had what I was looking for. My only concern is that the website was misleading about prices. They show you the price then they ask you to look for it in-store. I assumed the in-store price would be the same, and no where was it visible enough that the prices online are not the same in-store. I actually wasted my time going to the store instead of just ordering online as the manager was pretty useless and unaccommodating when it came to price matching the online store, not to mention quite blunt and not friendly, almost annoyed that I needed to speak to her. The reason she gave me was because they are in competition with the online store. I find this quite odd as most stores I've shopped at (Future Shop, Best Buy, Canadian Tire, Walmart, etc.) all price match their competition. Indigo wouldn't even consider it and flat out said nope. I don't see a reason to ever buy the book in-store since the online prices are always cheaper. I ended up buying it online but only because Amazon would've taken too long to ship the books I was looking for. I find this policy ridiculous, especially since I was misled into the store as there was no clear indication that stores charge full price and the discount is only available online. I guess I should read the fine print more but for something like this I didn't even think to. Now I know that Indigo are con artists. The only reason I can't wait is because it's a Christmas gift, but I'm never shopping with Indigo again, be it online or in-store. They are misleading online and they don't act like they appreciate my business when I'm in the store. I don't appreciate their rude and dishonest business model and policies and will never buy from them again, be it online or in-store. It's best to support local businesses, but if I have to buy big box, I've definitely always had positive experiences shopping through Amazon and would've preferred to buy through them, but unfortunately I couldn't wait this time around because Christmas is just around the corner. read more

I had a horrible experience here this evening. I parked here because the lot I usually park at was closed for construction and my back-up lot is closed on Sundays. I was in a bit of a rush, otherwise I would have driven a bit further to park in a different lot. The parking rates here are exorbitant. $20 daily rate on a Sunday! If you're going to charge $20 bucks on a Sunday, you should throw in valet service and a car wash. Sheesh. Anyway, after I was finished hanging with a pal I walked into the Chapters in the Manulife plopped down my parking receipt on the counter and asked the girl, "What can I buy so I don't have to pay the $20 for parking." She looks down at my receipt and responds that I have to buy at least $25 worth of merchandise. I say, "Fine, I'd rather buy a $25 gift card than have to pay $20 bucks for parking. I hate paying for parking." She tells me where to get my parking validated. I get it validated by this dude beside the elevators and then I head down to the garage. On my way out of the garage the incredibly rude parking lot attendants (Three in a booth, by the way. I have no idea why you need three attendants in one booth) demand that I pay $19.50. I tell them that I just bought a $25 gift card from Chapters so I wouldn't have to pay for parking. They get all aggressive and tell me that my purchase merely covered my first two hours of parking. I now have to pony up for the remaining time on my ticket. I say, "So my $25 purchase validated me for fifty cents? That makes no sense. The Chapters girl didn't tell me it was only for 2 hours. I wouldn't have purchased a $25 gift card for a fifty cent validation." The parking attendant smirks at me, "She didn't have to tell you!" Well, I suppose she technically didn't have to tell me but she knew I was only buying the gift certificate to avoid paying parking so it was incredibly unethical. A very unpleasant experience all around. I will never park or shop there again. Luckily I'm not in the geriatric set so it's not really my scene anyway. Rude, rude, rude. read more

My little guy and I really enjoy coming to this Indigo. There is a fun space downstairs for kids to get together and play. Although the play area is typical to all Indigos, the staff at this location are incredibly friendly. One time, I even ran into the owner of that particular Indigo. It was one of my first times in the store and she took the time to help me and talk to my little guy. I had no idea who she was until one of the staff told me! All the staff at this location are incredibly friendly and will smile at my little guy even if he is running around shrieking ... from happiness and excitement. I often walk out of the store with a book or two for my guy since there is a great table of discounted baby books - books that are often 5.99 but regularly 12.99 or more. The place is often bustling with a positive vibe. I love this place :) read more

Date of service July 6, 2014 Time 9:45pm Indigo Employee: EMILY... If you want good CUSTOMER SERVICE do not go on a SUNDAY NIGHT and ask EMILY (the manager qs). I kindly asked her a simple question and she was rude, aggressive and lacked courtesy when she responded. When I approached her colleague who witnessed her behaviour, her colleague covered for her.The good thing is that my husband was listening from the side and watched everything so I have a witness. As a person who has worked in the customer service industry for many years, her behavior was APPALLING. I am in awe of how someone who is abusive towards customers for now reason is employed with a managerial position at INDIGO. In order to maintain Indigo's good reputation and integrity...I will speak to the day shift manager about her poor attitude and lack of courtesy towards her customers. When I advise her not to speak to people that way, she became more aggressive and never extended an apology. This showed again...poor manners, lack of basic education, and empathy. Hopefully after her superiors approach, she will be more professional and kinder to the next customers. APPALLING customer service from EMILY night shift at INDIGO in Manulife center.I'm still in disbelief!!!! read more

This Indigo location is one of my favourites. They have the best selection of business books. Their hold/special services department is very helpful too. This store does get quite busy, so if you are looking for a quiet corner to read in, go to indep book store Nicholas Hoare (http://www.yelp.ca/biz/nicholas-hoare-toronto) or off the main drag awesome coffee spot Merchants of Green Coffee (http://www.yelp.ca/biz/merchants-of-green-coffee-toronto). This Indigo seems to be the flagship shop. If a celeb is going to be in town and sign their books - this is the spot. Strange they choose here actually as the lay out is quite tight and not much extra space is available. read more

We have purchased many items and occasionally returned items from Indigo without any concerns. I recently purchased a fuji instax camera online that I picked up last night only to realize later that night it went down in price. When I called for a price adjustment today, I was informed that price adjustments are only issued within 2 days and only before it has been picked up. CSR recommended I refund the item in store and repurchase to get the lower price. This policy makes no sense, Indigo you should do better. Either adjust your policy to be more aligned and competitive with other companies or restaff rude uninformed staff. read more

I have been loitering in and around this Indigo location for about 12 years...or however long it's been open. When I was young, we lived on Charles street, so the weekends we spent at Indigo reading the magazines, etc. Even now it's the only Indigo location I like mostly because it is vastly superior to the rest. Most of the time I don't buy stuff because it's way too overpriced, but now and then I will. Now that I'm old enough to drink coffee, I have moved on from chairs around the store to reading in the Starbucks. Look at me! I'm a grown up! read more

With Indigo's and Chapters found all over the city, they all start to sort of look the same. Stacks of books they've ordered too much of up front, tucked somewhere upstairs or in the back is a coffee place, and then the stacks of fiction and magazines for you to peruse. The only thing that you can think to do is try and find one store in particular that has provided, for whatever reason, an interesting memory that you can hold on to. This Indigo does it for me. Again, it's pretty much like all the other bookstores in the franchise. Multi-leveled. Starbucks. Tons of books. But it was here that I was able to see how they deal with a book signing and Q&A, as Ian Rankin was in town promoting his most recent Inspector Rebus novel. I arrived early, found a table at the Starbucks and waited for the line-up to start. I found myself snaking my way through the stacks with the other Rankin fans hoping to get into the enclosed area they had roped off for the event. I had just made the cut. Armed with several novels and an awe of the author, I queued up to get my books signed by one of my favourite writers. Though the venue is pretty generic, the memory is what I cherish most. I hope you find your own Indigo or Chapters to do the same for you. read more

Love this store. The books are well priced and the online business is great with free shipping. The home and gift section has so many wonderful mugs and fashion gifts. read more

They always have celebrities come! Isn't that cool? Bill Clinton is coming next week!!!! Anyway, this is a huge branch of Indigo books, however extremely lacking escalators/elevators. I don't know the reason for this but all their stores seem to think that accessibility is not a concern for book readers. This really bugs me. I always get really tired looking for books throughout the whole store and having to circle around to find the stairs. The Indigoers (like "Googlers"? The people that work there) are so difficult to track down so if you are stuck looking for a book, you might be there a while. I just learned that they have super long hours - open til 11pm on Friday and Saturday! Who knew buying books was the new cool thing to do? See ya there next weekend ;) (also, I'm upset because I missed my 30 day November challenge by 2 minutes.) read more

I really like this Indigo. It's really, really big. The starbucks is also great. I also really like the assortment of gifts. They have great things for your home, but if you're trying to declutter, it's just a giant store filled with temptation. I feel like this is their flagship store, and they often have book signing and things. An author was there when I was there, and they had a table set up for him, and a poster (all the stuff you expect to see at a book signing, thanks to TV), less the podium for a book reading. read more