Quality service department…read more The only reason they are four instead of five stars is because the service department has that all too common attitude of "I have been working here 30 years and you haven't." Honestly, I can understand that attitude. The guy has been there 30 years, knows the vehicles inside and out, and has to interact every day with idiots who don't know an alternator from a disc brake. And he's supposed to do it with a smile on his face while treating the idiots like respectable human beings. Tough job. Still four stars and I can recommend.

The worst experience Ive ever had at a dealership. The financing guy and those in the title…read moredepartment gave us the wrong instructions on a titling issue. They hounded us to get it fixed while telling us the wrong things to do. My wife and I (with two small kids we need to tote around) still have not been able to register 9 months in to our lease! Eventually this place was taken to court for selling our trade in without getting the title fixed. AJ Roush and Steve Reynolds offered no help, knowing all of this took place. They showed zero remorse and even held my registration up longer by not giving my wife and I the basic docs until we drove 45 minutes there and back to Westfield to pay a tax. Never do business with this company. I look forward to my lease being over so I can get away from this place. I will never do business with them again.

Tom Wood treats customers like guests. I love that when I had my car serviced today, I was walked…read moreto my car that had been freshly washed. I also have found in 26 years of their service, that they are always polite, friendly and seem to genuinely care about me as a customer. I would never buy a car anywhere else.

Dropped my car off the night before for next day SCHEDULED appointment. Around 10a technician…read morecalled to confirm oil change, alignment and tire rotation.... Never mentioned recall repair although it was scheduled too. At 3:30p I call Lexus for an update -directed to AI-got disconnected called back only to be told I will be called back. BC I live in Noblesville my friend and I decide to begin driving there for scheduled 4p pick up. Tech calls-they may have my car done before closing, haven't worked on it yet due to short staffing. I COULD HAVE BEEN TOLD THAT AT 10a. I can't pick up my car at 6p, nor tomorrow or the next day due to surgery. You see I scheduled ahead, paid close to 60k for my car and Lexus doesn't value me as a customer bc inconveniencing me is no big deal. I expect better, much better and Lexus can bring me my car if they really have a crap about customer service. Surgery tomorrow, overnight stay in hospital and I should be home late Wednesday. So sad Tom Wood.... So sad. Tracey Sheehan

Nobody likes having to take their car in to the shop, but these guys make it as convenient as…read morepossible. I have purchased several Hondas here and always have my car serviced at Penske, too. Ultimately, the process of buying a car is just not fun. It takes a long time, there's a lot of waiting, and heavy decisions to be made. But they make it as smooth and painless as possible. I've seen Hebert and Cody, both a handful of times--and they're awesome! While they could easily take advantage of a girl who doesn't know what she wants, I feel like they look out for me and genuinely try to get the best deal. Last time, one of the salespeople gave me advice that saved me probably $100/month on my car payment. When I'm ready to buy a new car, this will undoubtedly be the only stop I make. The service department treats my car like a baby. They always keep me informed, prices are reasonable, and they are knowledgeable and efficient. I've had particularly great service from Brandon. Like I said--getting your car serviced is not fun, but they keep the waiting area clean and well stocked with complimentary coffee, water, and snacks. The waiting area is also quiet and reasonably comfortable. I honestly wouldn't even consider taking my car somewhere else unless it was an emergency.

Noticed that I had a headlight out last night and wanted to get it replaced immediately! I called…read morePenske to see if I needed an appointment and the friendly gentleman I spoke with informed me that I could just stop by. So after I got off work I popped in to get my light replaced. Andrew assisted me once I pulled into the bay. He was friendly and professional. He had assistance from another team member since I opted to have both headlights replaced. My service from Penske is always great, but this time it was quick and efficient... so quick I didn't even have to get out of the car this time. I highly recommend Penske if you own a Honda and need any service completed.

Can't really give them any stars, had an 8:30 am appt. on 3/17/2026 and no one showed up finally…read moreleft at 10:00 am. Even called the office number and I got a voice mail telling me they were either helping another customer or on another line. Left a message and I have still never received a call back!

It's easy to get good service and not come back to give a good review. So I will do better. Paul's…read moredeserves kind words for the great service they have given us on both our cars. I plan on giving them all my future service. Additional info - I just took my new used car to them because the brakes were absolutely crap. I had thought new rotors and pads all around would make it right again. The estimate was about 600 but strangely the next day when they started the work, I got a call from them saying I didn't need all the new parts and the eventual price was reduced to $173. Just got home and the brakes are like new. I am convinced these folks are the best most honest folks in the business. If you are in the general vicinity, you will want to know of the most honest family business you can work with. Kudos to them.

Just Leaving a Review after having a conversation with Christopher at the Tom Roush Mitsubishi in…read moreWestfield. TLDR. Wife came in to have trunk and fuel door fixed quoted $900 for service. Trunk service is fixed as requested but repair service for fuel door was wrong. Fuel door does not match car color and does not work. Wife left unsatisfied and I followed up with them this morning hoping to get it fixed properly. Christopher maintained that he told my wife he could send the fuel door to a body shop for an additional $100. He then told me that to fix the fuel door that they "repaired" was another $400~. The fuel door before being serviced by Christopher was at least able to be opened by holding the lever up and prying it open, but now the fuel door can't be opened at all. Overall, very disappointed with the service and will be telling everyone I know that there is a repair shop to avoid because they don't include labor in their repair estimates and when asked to make good on the work they want to charge you an additional $400 bucks. Needless to say, Christopher hung up on me and probably doesn't care anymore. He already got his $900 ($500 of which was labor from what I hear took him 1.5hr at most? Who knows why its that much. What $250 an hour for labor alone?) If you are considering taking it here, Don't. There are other places out there that handle Mitsubishi, You don't have to spend the better part of a morning talking to someone who doesn't care once their paid. Its really disappointing to spend 900 to get something fixed and then have to tow it to another place to spend hundreds or so bucks. I'm going to leave some numbers down at the end so you don't get scammed into "free inspection so long as you get the work done". They are charging anywhere from $200-$300 per hour for labor so just calculate from there. You can look up parts online to get idea of what they cost and for some reason they charged me $145 for $90 of parts. So just assume whatever parts you need they add like 25% "finders fee" on top of that. And no guarantees on the work. Hopefully you don't get Christopher when calling them just leave a review and 1-800-382-5516 is the number for Attorney General's Consumer Protection Division. On top of that here's a website that walk you through the steps and options you have including filing a claim with their insurance company. https://www.stateregstoday.com/living/consumer-protection/auto-repair-and-service-regulations-in-indiana

Recently purchased a Mitsubishi Outlander with less than 10,000 miles. This was my 4th purchase…read moretransaction with Tom Roush(Mercury, Mazda, Lincoln, Mitsubishi), and it was a great experience in large part due to the experienced salesperson and sales manager. The salesperson listened. The salesperson was proactive. The salesperson was actively engaged in the process. Highly recommend the Tom Roush group; for sales and service.

Steve Renner is the best man to deal with in the world! He is more then fair, and they do great…read morework! So much different then the big chain stores that treat you like a number. With Steve, his customers are his family! Once I had a little issue with a repair, I took it back, and Steve brought the vehicle in had it repaired right, no charge, no concern, no problem!

Our 2011 Prius was damaged when a car turned into us at a Carmel roundabout. The insurance company…read moredetermined it was a 'total loss' and so the corporate body shops would not touch it. Fortunately, one of the corporate shops steered us to Renner's. When I contacted Meranda who runs the office she said they would be happy to take it on. The estimate was done the same day. There was only one change in the estimate during the repair - they advised a new rear door rather than repairing it since the existing one had been fixed before and would therefore not be as safe as a new one. We were happy in all respects, and glad we can continue to drive our 'totaled' Prius! I strongly recommend Renner's.

Have had Harvey's do body work repairs to my vehicles for years, including this past week. I love…read morethe fact that I can stop in and get a quote in 5 minutes, with no appointment or waiting. This time, they handled everything flawlessly, from setting up my rental car to talking directly to my insurance adjuster. Some of the work this time included parts of my car with prior damage (which the adjuster refused) -- however, the shop made the decision to repair the earlier damage at no extra out of pocket expense in order to ensure the best job on this repair. My only "complaint" is that I had hoped to get my car back on Friday (after dropping off Monday). There was additional damage, requiring more time, but I didn't learn that until I called Friday to make sure the car would be ready (at which point they said it would be Tuesday evening). They have now worked on 3 of my cars, and the work has always been done beautifully and lasted great.

My family brings our cars here when we need a repair. My cars have been hit several times and they…read morealways give me a quick repair quote that's definitely reasonable! It typically takes about 2-3 days though so if you're in a rush and don't want a quality repair then definitely take your car elsewhere. Quality takes time. I appreciate them! I moved out of Westfield to Indy and I'm still going to take my car to this repair shop.

My sister called with an issue with her battery connection and they said she could stop by anytime…read moreand didn't even need to have an appointment. Whenever she showed up she was kindly greeted and helped in the lot with no wait. They talked her through what the issue was as they fixed it and told her to come back if she had any more problems. She was in and out of there in less than 10 minutes and they didn't even charge her a dime! We will definitely be going back if anything else goes wrong.

I took my first car here to have both front brakes entirely replaced. It was so bad it was smoking…read moreand got extremely hot. Thankfully they did a wonderful job no more black soot falling on my rims either like it had been doing for years. They did such a great job I took my 2nd car in for 3 noises. They took care of two of them at no charge...because the 3rd one wasn't making the sound at the time I pulled in so couldn't fix something we couldn't hear. I had them replace a recommendation though they thought will be a problem in the near future at a reasonable price once again. My car is sounding great again. They're extremely trustworthy. I will get my 3rd noise fixed by them if it were to ever come back again. They were fantastic and didn't overcharge me. I previously went to a guy in Whitestown who worked out of his garage...what a huge mistake that was that's where many of my problems began. I should've asked for the price first. He overcharged me a bunch for just 2 brake pads. I also called another auto service in Zionsville and they quoted me a huge overcharged price. Learned my lesson the first time. I just hope Zionsville Auto continues with their amazing customer service & reasonable prices. They're my new go to place to fix all of my mechanical car issues.