I have been a client for more than 30 years and have always received honest reliable and efficient…read moreservice . Jeff is the consummate professional!

I first went to this place to get a wheel alignment (Madison, Ohio on Route 20) and I thought he…read moremay have done a good job UNTIL I have bought expensive low profile tires for my vehicle. after 6 months of driving this vehicle I noticed that the inside tires were wearing really bad. I thought it may have been the tires and bought a more expensive brand of tires and had them mounted and balanced professionally. These new tires were the same bad wear. I just had a professional mechanic put this expensive vehicle on a lift and find out why and document this wear on paper for legal action. THIS mechanic brought me into his shop and literally showed me the tow in of the front, driver's side tire. The mechanic said "I could have eyed this better then whomever did this. This is really bad. This is the reason why you had a bad lower ball joint." I would go somewhere else before bringing any vehicle to this moron.

So a car driving in front of me on the road suddenly lost a giant chunk of his bumper. Initially I…read morethought it was going to hit my windshield- it landed in the road in front of my poor little car. Because of oncoming traffic, I could not swerve, or because of the car behind me- stop safely. I hit it and heard the crunching tearing sound. Mercifully, the car behind me stopped. I had to back out to get this giant chunk out of the bottom of my car. In the moment I should've pulled over, but I asked Siri for the closest repair shop. This was Steve and Jerry's. At this point I prayed for help. I was petrified. I spoke to a sweet woman who said she was going to go chat with her son in law. My car died a minute from their shop. He chatted with me briefly and said he would be right over. He walked over in the rain. As he looked- his expression was grim. It seems this chunk tore the radiator and compressor, and he wasn't sure about the engine. The cars check engine light was on. My tow driver towed it over. He had a longer look and came in to chat with me. This was pretty massive. He felt it needed to go to the dealer, and told me to file an insurance claim. I started the process in the waiting area and soon I had a plan in place. Not only did the technician offer to drive me back to my home (I had a friend coming), but his mom in law kept the store open until my friend arrived, keeping me warm instead of standing out in the cold. I did request to pay for the detailed assessment, and I did so. Can you say over and above? I don't know many places that would do this. Even though the damage was beyond their means (because it was pretty catastrophic needing a dealer's help), they still made sure I wasn't left literally out in the cold. I can just imagine how their regular customers are treated, I was new to them! The office Goddess informed me they'd been around for 54 years. I can certainly see why. Her husband took great pride in his service (he's been departed a decade or so) and the business remains in their family. What great, kind people I ran into today. I would recommend this business wholeheartedly. On a cold, rainy, horribly gone wrong and not so funny April Fool's Day- I met a couple angels that gave me hope. Thank you both of you for your help, and especially your kindness. I am deeply grateful.

Poor quality of service. Took my vehicle in (after waiting 2 weeks for an appointment) and paid…read morefor a squeak to be greased and a muffler fix. After paying for the grease and being referred elsewhere for the muffler, the sound returned the same day... a refund was not granted and I was told I knew that new parts would be a better option, after the fact. Sandy was especially rude, the day of service and when I called back

most have been a customer for years and trust this shop with my vehicle. they are fair, up front…read moreand kind.

I had used Northridge Auto for service on my vehicles, and routine work generally appeared…read moresatisfactory. However, two experiences involving specifically defined work scopes and customer-supplied fluids ultimately caused me to lose confidence in the shop. My 2018 GMC Acadia had developed a torque converter clutch shudder. I was following a specific OEM diagnostic/service approach that included a transmission fluid change. I discussed the scope with the Service Advisor, provided detailed written instructions, supplied the specified Dexron VI fluid, and left another copy of the instructions on the driver's seat for the technician. Despite this, Northridge used its own multi-vehicle ATF instead of the fluid I supplied. This wasn't simply a brand preference; it changed a controlled variable in an ongoing diagnostic process and set back my troubleshooting. The same work scope requested inspections of the engine/transmission mounts and CV joints as possible shudder sources, but the documentation I received did not record the performance or findings of those inspections. When I questioned the ATF issue, the Service Advisor became animated and raised his voice. I subsequently documented the issue in writing to the Service Manager/Owner and requested reimbursement. Northridge refunded the cost of that service, which I appreciated. Unfortunately, a similar issue occurred afterward. During a rear differential service, I supplied OEM lubricant because I specifically wanted the proper friction characteristics for that application. Despite the earlier ATF issue, Northridge again used its own fluids. I was charged for those fluids, and the lubricant I supplied was not returned. When I questioned the second fluid substitution, I again experienced an animated, raised-voice response from the Service Advisor. The recurrence after the first issue had already been formally addressed is what ultimately caused me to lose confidence in the shop. I am not suggesting Northridge is incapable of satisfactory routine automotive service. However, if you specify particular fluids, parts, inspections, procedures, or a defined scope of work, my experience suggests verifying what was actually used and ensuring requested work and findings are documented. For me, following the agreed scope and responding professionally when legitimate questions are raised are fundamental to trusting a repair shop. After these experiences, I chose to take this work elsewhere or perform it myself.

Friendly people fast service and at a great price They…read moreInstalled a trailer hitch and wire kit for me that nobody else wanted to touch. I'll be bringing other work their way

From the owner: Serving Madison, OH, Madison Muffler and Auto Inc. provides an array of expert and efficient auto…read morecare services. For all your vehicle needs, count on the Ohio auto repair shop that prioritizes thorough and precise service at affordable prices. Madison Muffler and Auto offers a wide array of services designed to keep your vehicle running at peak performance. Whether you need a complicated brake repair or a simple oil change, you can count on their skilled technicians to handle any task with competence. Radiators might act up, or maybe your vehicle is in need of check engine light repairs. The specialists at Madison Muffler and Auto will tackle these issues with thoroughness and speed--often even in the same day. Regular tune-ups and muffler repairs are completed efficiently, and larger projects regarding transmissions and car electrical repair are managed with accuracy and expertise. Cars today are more complex than ever, so you need mechanics with top-notch training. The technicians at Madison Muffler and Auto are ASE certified. Standing for Automotive Service Excellence, this rating helps you identify the most skilled automotive technicians. As a qualified NAPA AutoCare Center, their service is backed by a 24 month, 24,000 mile Nationwide Peace of Mind Warranty. Their goal at Madison Muffler and Auto is to build long-term relationships with every customer they assist. Built on respect, they treat all consumers with honesty and integrity...

Over the years Joes Auto has consistently provided all of my vehicles with top notch mechanical…read moreservice at the fairest possible prices in all of Ashtabula County. I don't know if Joe is a religious man, but he surely knows how to treat his clients, that bring their broken vehicles to him. I found him to be honest and very professional with the work that he does, and is certainly an asset to the community. Bob P

So here's a funny story. Someone recommended this repair shop when I was seeking a repair for my…read morehybrid. I left many messages to different repair places, only two called me back. This shop was one. The owner apologized he could not do the kind of repair I needed but wanted to get back with me so I could continue my search. This kind of courtesy, even when he couldn't help me- is so appreciated. I am certain this is why they were recommended. A little plug for this shop for showing something appreciated even when they couldn't help. Thank you! I hope this sends some new customers in your direction.

He is hands down the best mechanic in Geneva. If you need car work done, go here. Does not over…read morecharge or recommend unnecessary services. 10 outta 10!

I told the mechanic about my issues with my clutch, had the truck towed to his shop that evening by…read morethe next evening I was back rolling. What else can I say. Thanks for the in and out service

From the owner: From your everyday maintainence, to a complete engine overhaul we're here for you! Give us a call…read moreto schedule, most repairs can be made in the same day! Automotive repair such as domestic and foreign cars, light and heavy duty trucks, motorcycles, atvs, diesels, heavy duty equipment, tractors, semi-trucks, trailers, skid steers, farm equipment, We offer in-field service and break down service for heavy duty truck, trailer and farm equipment, we also make our own hydraulic hoses on site or in shop. Tune-ups, Suspension, Oil Changes, Brakes, Engines, Transmissions, Drive-line, Diagnostics, Check Engine light, Welding and much much more!

Alan is great at what he does and his pricing is extremely fair.read more

From the owner: Car and truck repair at a reasonable price and friendly service!read more

STAY AWAY!!!! These people are why car salesman get a bad rap. Drove 3 hrs to pick up a car . The…read morecar in the photos is not what the car really looked liked. they did some major touch up on the picture. 2019 Mercedes listed for $35,000.00 Piece of junk. We asked before we left if there were any dents or dings we should be aware about. Jessica the salesperson assured my wife there were no issues. Since the car only had 15,000 miles we believed her. Big mistake. 2 big dents on the passenger door. The hood looked like it was in a hail storm. The handles on all for doors were beat up. Big scratch on the drivers side . The brakes were bad and it sounded like crap. My daughter saved up for this car and I'm proud of her for walking away from that situation. I am however really disappointed in the way this dealership obviously trains its staff to do whatever it takes ( as Jessica puts it. To save the deal). I'm not mad that it was beat to hell. I'm mad because the dealer was crooked enough to have us drive 3 hrs knowing the car was definitely photoshopped in the pics and it was in the shape it was in. I will never buy from this dealer nor would I recommend this dealer to anyone I know.

BUYER BEWARE! Sold my daughter a 2016 Jeep Cherokee in December 2022 with recalls on it that still…read morecan not be fixed. Check engine light came on within days of pulling out of lot and guess what... still not fixed.They offer her nothing for her troubles sadly. They are only about the sale not about customer care. BUYER BEWARE!