I dealt with Jesse who was very professional and helpful with my flat tire situation. At age 72, I…read morenever have experienced a flat tire, and was quite upset. He was very kind, understanding, and helpful.

Extremely slow workers. No sense of urgency whatsoever. Waited for an hour and then had to leave…read morecause I couldn't stay any longer.

Called. They answered the phone! Asked a question. They…read moreanswered the question! I showed up. They told me a time, stuck with the time and returned my car completely on time and communicative. I love a place that's pleasant, honest and back their word. 100% recommend.

New Tesla owner here and wanted to go to a place that specializes in Tesla and wouldn't punch a…read morehole through my battery by accident. found this place and when I pulled up saw a few other Tesla's around so that was somewhat comforting gave the guy my key to do inspection, took 10 minutes I was in and out very happy with overall experience.

I come here all the time for car repairs because the Toyota dealership loves to over charge... The…read moreman that I always work with is Jeff, I believe that he runs the center, he's always kind and very informative about what's going on with your car. He gives you the hard truths and also gives you cheaper alternatives; but he's always honest about how long the cheaper alternatives will last and if they are even worth the hassle. I'm typically there without appointment and that's not a problem for them, I come around 6:30, they open at 7. He takes a look at the problem, tells you if he will need to order parts and how long the job could potentially take. I'm always out by around 1pm even when parts need to be ordered! The secretary woman who is always there is super sweet and usually has snacks, like homemade brownies, in the waiting area. She comes out with updates about your car occasionally if she feels you've been waiting too long. I started coming here because of my mother and she recommended myself and my Nana and we haven't gone anywhere else for years. They are great!

I brought my lower control arm bushings there for the front of the car suspension to get the old…read moreones pressed out and have the new ones pressed in. They charged me 145 for an hour of labor and proceeded to bend one of the metal parts that holds the bushing as well as plasma cut it. This is not acceptable since it supports the weight of the suspension components that hold the car up and even a minor alteration if not done properly can cause a deadly accident.

This is my go to spot when I need a car wash, to vacuum my car or fill up propane. You can do it…read moreall here! Really affordable rates including the 35.00 monthly for unlimited washes. This place is nothing fancy and new but they do a great job!

Used to me by go to self-wash for my show cars, despite the high-price of self-wash ($8 for 5 mins)…read moreThey had new self-wash bays starting around 2020. Unfortunately they stopped maintaining/replenishing chemicals for the self wash bays, and only the "soap" and rinse features work, the other 8 options are entirely useless/non-functional. No tire cleaning feature, no foam shine, no air dry. Why did you guys stop maintaining such a once-good self wash? Bummer. Customer lost. Beware.

Was Mobil 1 Oil. Now Castro Oil. This location is very good. These listen to the customer. Update…read morebut do not pressure the customer on auto needs. The check off list is accurate. The wait time is minimal. You are out of there in 15 minutes after you arrive for your oil change. Plus you get a FREE CAR WASH with your service

I decided to give them another try after they split oil over my crank sensor. The oil change was…read morefine, but I paid $10 for an interior car wash and they barely did anything. My center console wasn't touch neither was my steering wheel or the doors. Very disappointed. The only bright side is that I get a free exterior car wash so I guess it breaks even sorta. I won't be returning. Oh, and they told me my radiator needed a flush and fill and it would cost me $100. I said no thank you and called my mechanic; got it done for $80 at Keits Auto.

Had an issue with one of my tires, called day before, went in early afternoon the next day,out the…read moredoor in one hour and 10 minutes. Super nice, helpful, courteous and professional. Kudos to the Pep Boys in Dedham!!

This place and all of its employees are a F'N joke. "Oh yeah, we'll get you right in, we'll have it…read moredone today." 4 and a 1/2 hours later: Them: "Do you have a Tesla?" Me: "No, a Sentra." Them: goes to find the work order, can't find it, 10 minutes later: "Can you leave it with us or bring it back in the morning? We don't have the parts..." Are you F'n kidding me?!!! How long ago did you know that and you left me sitting here wasting my time?!!! Employees must have less than a 50 IQ to get hired here, I SWEAR!!!

Valvoline did the synthetic oil change and the guy that I was talking to was really personable. No…read moreissues

I went for an oil change and left with a double filter change which was needed. The staff were…read moreamazing, efficient, and straight to the point. We were in and out and paid less than at the dealer. I will definitely return.

Excellent customer service, honest pricing and transparency, and they genuinely care about the…read morequality of work they provide in addition to customer safety and satisfaction.

Nicks good guy , asked if he could put aftermarket parts Nick said you only save a few hundred…read moredollars better off to use factory parts. Costly parts but it was hassle free great job thanks nick and Frank.

I highly recommend this Valvoline! Felecia, the manager, was so polite and knowledgeable. She gave…read moreme options and her "helpers" were the same way! Such a great experience and the coupons were honored ....no problem. Sitting in the car while it was happening was a cool experience. My experience couldn't have been easier or better!!

Waited for over an hour and watched two cars that got there after me be service before me. I was…read moreonly getting an oil change so it couldn't be because I needed a special service! The guys were nice but there has to be a better system for how they service cars in the order they arrive!

I brought my 2007 Honda odyssey in for a synthetic oil change and I was greeted by the Jiffy Lube…read moremanager who was very helpful and informative and got the job done for me quickly as I was on a break from work. He also pointed out that my windshield wipers were at the end of their life and offered me new quality wipers at a slight discount to make it more palatable. I need a referral to a windshield replacement company and he was very generous and told me about a company right down the street who are able to fit me in and get everything I need to done from my vehicle that day resolved all within two hours.

I stopped in to Jiffy Lube on Route 1 in Norwood yesterday for a quick oil change. I chose Jiffy…read moreLube because I get a partner discount through Uber and wanted to be in and out quickly on my way to Boston. When the technician, Fred, handed me the tablet to fill out my information, I looked at the bill and there were several services I didn't ask for in the total amount of nearly $350, including a coolant flush, which the manufacturer recommends every 150,000 mi. This engine was replaced in October and only has 30,000 miles on it, so I know I don't need a coolant flush. Even if I did, the service was already on the bill before the tech even mentioned it to me. When I called this out, he tried to tell me that he was about to ask me about it. I countered by asking why a service was already on the bill and authorized before he did so. He had no answer. Looks like they are trying to jack up the bill and charge unsuspecting customers for services that they may not need. I'm really unhappy about this and certainly will not be returning to this location.