Do not use Milford Ma Jiffy Lube. Employee Will kept swearing saturday when he couldnt get my…read moreheadlight bracket off. Then Anthony got it so I said "Anthony can do anything" to which the other employee Will said "Im not touching this fucking car" actually 3 times he said it to Anthony. At which point - I, as the customer who is sitting in my car listeningsaid to him "you should really relax with your mouth, I can hear you" To which point we got into a verbal altercation in which the manager had to tell WILL to go take a break. Well he decided to come back to my car (check the cameras Jiffy Lube) and said to me "YOU REALLY SHOULD WATCH HOW YOU SPEAK TO PEOPLE WHO ARE SERVICING YOUR VEHICLE" Well I just lost it and took that as a verbal threat and was ready to call the police. He walked away and called me a Fucking Bitch.... Real nice!! Manager Dalton said the kids a hot head - well... hot heads do not belong working with the public. BOYCOTT JIFFY LUBE MILFORD MA......

Great, and quick oil change experience but a lasting impression from the guys! Shayne is absolutely…read moreadored for how efficient he works and how fun he made my stop in. Very knowledgeable, and delegated staff to their zones respectfully. Andrew was cool, as well. Both made my time there a good one and will most definitely return for other services! Thanks Guys! Wish I can give them more stars!

I left my vehicle here for an e-brake replacement and asked for a call back once they took a look…read moreat the vehicle to see if anything else was needed. A week later I called back after receiving no calls, only to find out that I had a bill already, with the ebrake, drums, a new exhaust, and some other minor things. Moral of the story I was charged over a grand and I hadn't even gotten a quote on the one thing I asked for..... very irresponsible. Good people but careless. Now he can rip everything off the vehicle which would leave me with more problems than before. Or I can pay an outrageous bill for something I didn't even want.

I called right before they closed on a Saturday because I had 2 lights come on and during all this…read morecraziness I'm essential personnel (panicked a bit) but they could not have been more helpful. They ran the code for me and told me what needs to happen from there. I had called Imperial Toyota before this and was told by the service department "I don't even have anyone here to have my own damn car looked at if I needed to." My money will go to Sprint Lube. Thanks so much for your help! As for Imperial Toyota...toodaloo corporate jerks.

What use to be a quick oil change has turned into a 60 minute oc. How did this become so difficult?read more

They wouldn't honor any coupons. Tech said coupons were only for 5W30 oil. Nowhere on any coupons…read moredoes it say that. They've always honored coupons in the past when I've gone to other locations. Might just be Franklin location. This was my personal vehicle but guess what, I had set up an account with VIOC for my companies fleet about 2 years ago. I'll be rethinking that.

If I could give them negative stars I would do that. I would highly recommend NEVER going to this…read moreshop for business. Their craftsmanship is terrible, and they do not stand behind their work. They cost us thousands and thousands of dollars taking on a repair for us that they said they could do but they hacked it up so bad that the truck has never been the same since we took it to them. And now they are deeming all the work to finish fixing it as not covered under their warranty, even though it was parts that they had to move and work on. We were fearful of voiding the warranty by going anywhere else, but finally took it to a trusted mechanic for a second opinion and they confirmed that Auto Go did not do quality work and left the truck in such a state that it continues to cause problems. Worst experience ever and I will tell anyone and everyone to NEVER use this shop.

Friendly and attentive family owned business for 40 yrs. Been bringing my cars there since I got…read moremy first car. Thourogh and honest hard working staff. Reasonable pricing.

Local company great customer service!!! Very dependable and competitive pricing!! Saved me when I…read morewas in a pinch!!

Absolutely the best people to do any business with. They are kind and caring and get the job done…read morewhatever it may be. Honestly couldn't say enough about them. Even the delivery is quick respectful and kind. They know my dogs by name and have even worked hard on getting the puppy ok with the big truck. These guys are amazing! Great oil prices, and fast to an emergency.

Was a customer for over four years and someone flipped the switch. Not sure WHAT their deal is now,…read morebut unless you want to be glove slapped and treated like an idiot. (I KNOW when I'm being lied to and I went elsewhere to confirm). Anyway... I suggest going elsewhere. Too bad. They did nice work, but their attitude sucks. Good luck.

Very satisfied with the service received. My car, that is 17 years old but runs well, needed a new…read morethermostat. They took care of it, and it actually cost less than the initial quote. I also noticed they were very neat, some shops seem to get grease everywhere when they do a job. Highly recommend.

Everything went smoothly for the process. When we had a couple of "bumps" Cleicio was there to…read morehelp. JJ was knowledgeable, helpful and efficient. Everyone was friendly and seemed genuinely happy to be there.

I'm leaving this review specifically for the SERVICE DEPARTMENT…read more On Monday (3/30), I received a call asking if I had completed a JD Power survey. I explained that I had received it, but it was about 15 minutes long and I wasn't planning to spend that much time on it. The representative then offered an incentive, my choice of a free car detail or a free oil change if I completed the survey. It felt like they were trying to hit an end-of-month or quarterly quota. Which is fine, we all have quotas to hit. I'm always skeptical of "free" offers, so I asked how I would redeem the oil change. Based on past experiences, this dealership hasn't been great at following through on promises. I also clarified that while the car is for my daughter, everything is under my name. The advisor assured me that once she saw the completed survey, she would email me with the details later that day. Since I was commuting home on the train, I went ahead and completed the survey. Free oil change, why not. The next day, I called and left a message saying I had completed it. The following day, I followed up again and sent an email with the same update. By Thursday, after no response, I called again and left a message expressing my frustration and telling them to keep the "free" oil change. At that point, it felt like I was chasing/begging for something that had been promised to me, which is unacceptable and just not cool To anyone considering this dealership: if they promise you anything, get it in writing. Based on my experience, I would not rely on verbal commitments. Also, I want to add. The last time I was there for an oil change was because they sent an email offer with the special price. It was difficult to get them to honor their own special from their website. Ridiculous I will say that Wassim Kafal, the General Manager, was great to work with. Very professional, down-to-earth, and genuinely helpful. Unfortunately, as the GM, he's not someone you're likely to interact with unless you're closing a deal or escalating an issue. As he has a dealership to run which is understandable.

I went to this location with my 1997 Saab 9000, they were quick about doing the inspection and…read moreletting me know what exhaust work my car would need. They told me that since it's an older car, they would need to look into the availability of the parts before they could give me a quote, I can totally understand that....26 year old car from a dead manufacturer is going to take a little bit work leg work. My low review comes from the fact that after about a week, I called them to follow up and was told they hadn't looked into it yet but would check later that day and give me a call with a quote. Well that day was over 5 months ago, guess they didn't care or just didn't want my business.

The night before I was going on vacation, my battery died. Dropped it off at Meineke and it was…read moreready by 9:30. Efficient and timely. HOWEVER, the price was exorbitant, $386. And I get a call at 8:15 AM telling me I need a new air filter, a quart of oil and NEW BRAKES. I passed on the upsell and took care of the quart and air filter. On 11/14, I brought my car to Plains Auto and asked them to do a brake check and if necessary, install no brakes. Brakes had 50% life in them 3 months and 3500 miles later. Thanks for trying to rip me off.