Give them feedback on products that don't work you sell a vape that does not work within the first…read morehour and yet instead of thinking about customer is pissed for coming in and buying a product that doesn't work and come back a day or two later and they say no, we only have 24 hour policy so You should out of luck. One employee tells me to come back to talk to the manager and they'll take care of me came back the next day. The manager says it's within 24 hours. This is kind of BS. They do buyers beware.

BEWARE- THEY SELL FAKE & INEFFECTIVE PRODUCTS. I visited this store yesterday to purchase a delta 8…read moredisposable. An employee offered to help me, so I asked him for a recommendation for a reputable and affordable delta 8 disposable. He specifically recommended and heavily endorsed the Canabzy Trees Amnesia Blend disposable two-pack. It cost me $42.39 and I was excited to try it since I am a frequent user of delta products. Something about these disposables felt wrong. It made me sick which has never happened before PLUS I didn't feel any effect whatsoever. It gave me the most intense headache and heart palpitations and burned my throat more so than any other cart or disposable I've ever used. ALSO it tasted like burnt metal coil on the first (and subsequent) hit for both disposables in the pack. So I went to look up the brand online only to find out that the brand does not exist. The QR code on the back of the packaging meant for product info leads to a dead "domain available" page. There are almost no mentions of the brand anywhere online, even online forums, TikToks, YouTube, etc. IT IS A FAKE BRAND. NO CONCRETE COMPLETE PRODUCT TESTING. NO INFO. I feel scammed by Xhale City and I believe they should rectify this situation at their earliest convenience. But it was made clear by the signs everywhere that all sales are final. HOWEVER I feel like store credit should be issued (or an actual reputable disposable as a replacement) since they literally sold me a scam product from a nonexistent brand after I *specifically* asked for a reputable one that works well. This is unacceptable. $42 down the drain bc I was lied to about the quality of this product and deceived. P.S. I reached out to their support email explaining this situation and asking for rectification and have been ignored.

bought a "20,000 puff" disposable from Vapors Emporium Thursday around 6pm. By Sunday night, barely…read more72 hours later, the vape was completely burnt out. Anyone who regularly uses these knows a 20,000 puff disposable should last at least a week or two, not three days. I called the shop assuming it would be an easy exchange since the device was clearly defective. The owner's response was simply that he's "not Walmart" and there was nothing he could do. That pretty much tells you everything about how they handle customer issues. If you're going to sell $30 disposables that fail in 72 hours and refuse to stand behind them, people are going to take their business elsewhere. The selection is limited, the product quality clearly isn't reliable, and the customer service leaves a lot to be desired. Save your money and go somewhere else.

Great prices, awesome customer service, and good selection. My go to shop for all my (nicotine)…read morevape needs.

Purchased a hookah for $125.00 on a Saturday evening and when opened box realized there was a piece…read moremissing. Tried calling store but it was closed. Called that Sunday morning and was told to bring in the hookah. When I get to the store, I'm told the hookah would be replace but they had to order it. Left my number as I was told I would be contacted but never received a call back for pickup. Called today and now I'm being told I cannot get a new hookah, the piece missing or a refund!!!! AGAIN WE PAID $125.00 FOR A HOOKAH THAT'S MISSING AN IMPORTANT PIECE! Was told over the phone that my number was given to the owner and "she would call at her leisure"..In other words don't expect a call. Still no call back! PLEASE DO NOT WASTE YOUR MONEY IN THIS PLACE! Very poor customer service AND INCOMPLETE PIECES TO ITEMS SOLD!!

Wife stopped by tonight...picked out a vape. Turns out, it didn't work. Vape stores ask you all…read morethe time to try them before leaving. Employee gave her another one (upon request - felt like this should be the automatic response) worked once, and then ended up being another dud. At that point, the employee refused to offer her another one AND also refused to offer a refund. Not sure what type of business model is being followed here, but if you spend $15 on a product that is defective, you either refund the customer OR you find a non-defective device. Or maybe this business prefers taking their customers money and selling defective products....the latter of which is not the recipe for running a successful business. Favorite quote from the worker: "We sell the product, we don't guarantee that they work." Hahaha, seriously?

Great customer service. The gentleman was very helpful very knowledgeable. I was unaware of the…read morebrand of vapes that they carried, he suggested that they were probably compared to the razz brand that I usually buy. I bought one try it out it, an went in and bought the rest that they had. Will definitely go back when we come back through town.

This experience was amazing. From the very second I called in to ask for a vape I wanted, Dustin…read moreanswered the phone with the best attitude ever. And even though they didn't have my flavor, he expressed how there's many other flavors I can choose from and reeled me in. When I got there, it was nothing but smiles. I didn't get the sense that they wanted to rob my money, but instead help me make the most reasonable and sufficient choice for me. Great deals, grand selections, and amazing service!!!

I absolutely Love coming here, talking to the owner and the great selection of Silverback Liquids,…read moreI am in love with Rocky :D I always enjoy coming here getting what I need and having great conversation. the customer service and selection are top notch!

I literally dont go anywhere else. Guys got everything you need, and cheaper than nearly everyone…read moreelse.

Very knowledgable and pleasant staff. The products they offer are top quality. Definitely will be…read moreback

Rising Cloud has been a lifesaver. Being an older gentleman experiencing non diabetic neuropathy,…read moresomeone mentioned trying CBD GUMMIES. Eureka! The staff are kind, patient and helpful beyond my greatest expectations. Perry and Aiden are the best! Highly recommended!

called them to ask if they had a vape flavor and they said "why you calling " afree I said good…read moreafternoon. i asked if they had a fogger and they said no and immediately hung up before i can ask if thru had another type . went to go look at the reviews and sure enough everoyne says they have trash customer service,

Trashcustomer service also trash prices . Terribly disappointing because they have a huge selection…read moreand are 24 hour but not worth it