Very poor customer service. ( by Jake)
I will not be going to this shop again as long as they employee people who have zero personality or social skills.
I have already been spreading the word to many to avoid this store and to go to the one down the road where people actually know how to act with customers and actually have a personality and understand joke's that don't get their panties in a bunch acting like a fool.
This afternoon my husband and I went into the store to shop. when we came in it looked like Jake and another employee were eating at the other end of the store.
My husband came in jokingly saying,
hey what's up player's? No one said a word, so my husband again jokingly saying,
hey what's up player's? No one said a word, so my husband again jokingly wow, tough crowd... he said to Jake did I just wake you up?
Jake seemed to take offense to this and answered back with a bit of a snotty No!
My husband then said ok then... do you have this type of pod for my vape? Jake still acting annoyed said No! My husband then said why not? (Saw his name on his shirt and jokingly said) Jake if that is your real name... Jake then replied with a bit of a tone and annoyed attitude, because we don't carry that type of vape and yes that is my real name...he then says to my husband...
Sir, is there something I've done to have you treat me like this? We both were like what?
Absolutely confused I thought the kid was joking at first he wasn't, he then told my husband if he was to continue to act like this he could leave ... seriously? By that time my husband had, had it and said a few choice words for him as he was already walking away, Jake was telling him to get out of the shop or he would call the police??? Seriously? Really?
I then told jake how disappointed I was in his behavior.
That this is how my husband is, he joke's around with everyone and has never once had a problem ever... until now with these 2 unprofessional snowflakes that stated that they were upset because he came into the store too aggressive for them??? LOL!
Only thing he kept saying was what my husband ended up calling him when he told him to leave the store...I was like dude seriously he didn't get rude with you until you told him to leave...You're not seeing what you did to get to that point...unbelievable never in my life have I ever seen this kind of overly sensitive child like behavior...
Well, like I said I will not step foot in that store again even though I did like them before all of this, I've spent a lot of money in this store, never again... they lost a customer and big sale from me today...
I went down the road and bought a new Vape,juice and several different pods and coils and the customer service was amazing!
Jake needs to grow up and actually act like a manager like he said he was, or
You're gonna lose a lot of business from mr personality, word of mouth does spread quickly.
I really do hope this is taken seriously.
It's cost you a good customer who use to spend a lot of money there. read more