I am a road warrior - I have to commute, and being a former smoker, E-Cig City Upland is my go-to…read morestore. I like to support small business and I have been purchasing from this store for over a couple years. I leave reviews for places I intend to go to again. Any publicity is good publicity. I buy my supplies from this particular store due to the professional and friendly attitude. I will drive out of my way for good customer service. Long story short, if you happen to need supplies, and are in the area, stop here. Great store with great atmosphere.

E-Cig City in Upland,Ca went above and beyond to get an order delivered for me. The employees…read moreand owner are the most amazing people I've ever had the privilege of speaking with! They are knowledgeable, they have a huge selection of products, and the prices are affordable and less expensive than the all the stores I've shopped previously. They are kind compassionate people I could tell they are not just there for a pay check! I would recommend ECig City Upland to any and everyone over every other store! Thank you guys so much for making that order and delivery happen!!! Sincerely, Cheyenne Reed

The best smoke shop ever! The products are amazing but the STAFF is PHENOMENAL!! Professional,…read morecasual, nice, friendly, and knowledgeable. Questions ?? They have answers?? Problems?? They can help fix it!! Great attitudes and this place has everything you could never want and need. Carlos is the BEST! He has helped me ever since I walked into this shop and remembers his regulars which is nice. All staff is helpful. The owner must be wonderful to have such happy Employees . Because it shows in there actions and professionalism. I've never gone anywhere else since!

I stopped here with my husband today and had the best experience I think I've ever had at a smoke…read moreshop. The girls were so attentive and knowledgeable. Jalixa also makes these handmade zodiac bracelets and they were too cute to pass up! It was so clean, organized, and had everything we were looking for. I would also recommended the Wocklean slurpee if you're looking for a natural way to unwind. Will be returning soon!

Absolute best service, you will not be disappointed! Zach is the man! Best prices on everything…read morevape!

We were visiting from out of state and didn't realize we couldn't get our Geek bars in California…read more After a quick phone call to the store, we were able to find this place and the gentleman there was very helpful and gave us choices that would last longer while we were in town. Prices was the same as home and definitely lasted longer. Loved the recommendations and was very excited to find this place. If we lived in the area, this would be our go-to place for sure.

When I see a business with 5 stars, I sometimes wonder if it's really *that* good. I've been to…read moremany smoke shops and while some have been better than others, none have ever stood out. Enter Mo's... I happened to find their website a few months ago and decided to give them a try. I've now placed 2 orders with them and they're seriously amazing. With my first order, there was an error with applying a code and after reaching out to them, they responded quickly, fixed the problem and my order was shipped and received within days. I was impressed but figured I'd wait to see how the next order went. Well, last week I had a shipping issue and within hours of messaging, I received a reply with a resolution even though it wasn't their error. If I lived near their shop I would definitely be a frequent customer. They offer the products I want at great prices, their shipping is crazy fast and their customer service is Nordstrom level. It's very clear why they are rated the way they are and I will continue to spread the word and support this business. They deserve all the love!

Always the sweetest person who greets us Extremely helpful…read more Love all the variety of things in here Great selection and fun stuff

I recently discovered this "Hidden Gem" -- and have been coming fairly regularly for my combustible…read morenecessities. I would especially like to commend Alena -- whose knowledge of product lines, and excellent customer service are always on display (and are extremely helpful). I would recommend Nates IV to anyone who likes great quality at reasonable prices (with excellent service and selection).

Bought a $100+ item and right out of the box, it was defective. Same day (only 1-2 hours after…read morepurchase) contacted the number on their business card (as the employee told us to contact the number if there were any issues) and provided a video of the defective item. Since there was no response went back to the store and then finally got a response stating it's not their problem, it's ours. They claim since the package was sealed it's our issue to go through the manufacturer. We asked about either 1) refund or 2) replacement of the same item -- both options was a hard no because, again, it's not their fault we bought a defective product. So now we have to go through the manufacturer, wait for a response, and we have to go through a whole process (if it gets accepted). **be warned they have no return or exchange policy on their receipts and/or visible sign in their store. So buy at your own risk

Just got helped out by the homie Carlos, helped me pick a HiSi Bong, couldn't be happier with my…read morepurchase, great shop and great staff!!

I've been coming to Up in Smoke since 2018 at their Costa Mesa location. Their selection is wide…read moreand offer a great variety at the best value compared to other stores I've been to. They are awesome. The whole staff is very courteous, but one specific individual, Howard, stands out more than the rest. He provides excellent quality service, is always courteous, is on top of reordering when irems are out of stock, very friendly, and provides such an overall great customer service experience. He always takes care of me when I need something at the store. Thanks to Howard for all these years of amazing service!

Very pleased with Pipe kings. The person helping me out Saturday night on 4/2 was very patient with…read moreme on picking out a water pipe. I also came 20 mins before they were closing. He recommended me a "rokman" which is supposedly a pipe King blown glass brand. One of the roor guys makes it for them. It hits like a champion needless to say. Pricing was amazing as well. He also hooked it up with reusable cleaner. Very satisfied customer :)

I've been going here for years. I don't go often, but when I do they always have a lot in stock and…read morevery fair pricing.

They place sold me a boof ahh Geek Bar. Took a while to realize it was a bootleg fake but it is…read morewhat it is. Regular normal GB shows every percentage charging, this boof ahh one goes from 0-5% 5%-10% 10%-15%. It's supposed to show every digit in between but this fake ahh doesn't. Even the print on the logo is blurry, bleeding, and just terrible. First two pics are the boof ahh fake Bar they sold me with shitty logo print vs a REAL geek bar. Last two pics are the real one.

Good service and vape but I want Good flower so I can try my new bong. Maybe try some dab but I…read moredon't have a dab pipe, but I'll get one.

The young lady I saw the first time I went here was very helpful. I went I. Again for a birthday…read morepresent for a friend and the heavy set young guy was literally no help at all. I believe he was too busy trying to get.back to his conversation with the guys hanging out in the store. Too bad because this is a good local place and people may not Go here if they cannot get assistance from m someone who wants to help them.

Too expensive charging a little more $4-5 than other vape shops or smoke shops. Didn't have the…read morecoils j needed either

I rlly like this place. Everyone in there is cool to talk to and always welcomes me in with open…read morearms

Hey longtime customer ive been going for years! However end up buying a vape for $15 and it had a…read moreguaranteed 800+ puffs the other day and it dies within 3 hours? Went back but caught the guy leaving shop and said he would give his boss a call. I said it was cool i don't wanna wait and all that so i say i could just always come back the next day and so i did. They told me to get lost and there was nothing they could do! Not cool! They probably sold me a fake vape! Anyways they lost a customer, and also they threw away my business cards i left which they said they were cool the literal day before with which makes me see how fake this store actually is. Bummer. Anyways, DON'T WASTE YOUR MONEY THEY WONT RIGHT ANY WRONGS IF YOU GET SCREWED OVER THEY'LL SAY ITS ON YOU!!