Great service and a huge selection of vapes to choose from. The staff was friendly and helpful, and…read morethe prices were good. I'll definitely be returning!

E-Cig City in Upland,Ca went above and beyond to get an order delivered for me. The employees…read moreand owner are the most amazing people I've ever had the privilege of speaking with! They are knowledgeable, they have a huge selection of products, and the prices are affordable and less expensive than the all the stores I've shopped previously. They are kind compassionate people I could tell they are not just there for a pay check! I would recommend ECig City Upland to any and everyone over every other store! Thank you guys so much for making that order and delivery happen!!! Sincerely, Cheyenne Reed

The best smoke shop ever! The products are amazing but the STAFF is PHENOMENAL!! Professional,…read morecasual, nice, friendly, and knowledgeable. Questions ?? They have answers?? Problems?? They can help fix it!! Great attitudes and this place has everything you could never want and need. Carlos is the BEST! He has helped me ever since I walked into this shop and remembers his regulars which is nice. All staff is helpful. The owner must be wonderful to have such happy Employees . Because it shows in there actions and professionalism. I've never gone anywhere else since!

Just take the number off your page. We've called on multiple different occasions over the last few…read moremonths and they never answer. Be careful which torch you buy from there as well I've gotten 2 faulty ones back to back within a 24 hour period and they don't offer returns or store credit. Glass is subpar but they do have a plethora of wraps if you're into that.

We were visiting from out of state and didn't realize we couldn't get our Geek bars in California…read more After a quick phone call to the store, we were able to find this place and the gentleman there was very helpful and gave us choices that would last longer while we were in town. Prices was the same as home and definitely lasted longer. Loved the recommendations and was very excited to find this place. If we lived in the area, this would be our go-to place for sure.

Love the shop…read more Welcoming, well stocked and exceptionally knowledgeable. I haven't been in the scene for modding and vaping but after speaking with Chris I felt like the community I love is still alive and well. His shop has a great selection and deals that make wonderful values across the board. I'll be coming back for more

Absolutely love this vape store! They have a wide selection of different products and the store is…read morevery well maintained. You definitely get a welcoming vibe every time you come in. Shout out to Eric and Juliana for always providing exceptional customer service . They're so kind and informative. Best vape store in the IE hands down , definitely worth a visit!

Always the sweetest person who greets us Extremely helpful…read more Love all the variety of things in here Great selection and fun stuff

Bought a $100+ item and right out of the box, it was defective. Same day (only 1-2 hours after…read morepurchase) contacted the number on their business card (as the employee told us to contact the number if there were any issues) and provided a video of the defective item. Since there was no response went back to the store and then finally got a response stating it's not their problem, it's ours. They claim since the package was sealed it's our issue to go through the manufacturer. We asked about either 1) refund or 2) replacement of the same item -- both options was a hard no because, again, it's not their fault we bought a defective product. So now we have to go through the manufacturer, wait for a response, and we have to go through a whole process (if it gets accepted). **be warned they have no return or exchange policy on their receipts and/or visible sign in their store. So buy at your own risk

I recently discovered this "Hidden Gem" -- and have been coming fairly regularly for my combustible…read morenecessities. I would especially like to commend Alena -- whose knowledge of product lines, and excellent customer service are always on display (and are extremely helpful). I would recommend Nates IV to anyone who likes great quality at reasonable prices (with excellent service and selection).

I was referred to this smoke shop by FREEZE PIPE!!! Check…read morethis out... it was 3 days before Xmas 2020 and I ordered a pipe online but it was NOT gonna arrived on Xmas eve so the company told me the nearest place I'd be able to have this special pipe by Xmas eve was "UP IN SMOKE, SMOKE SHOP" so xmas eve I take a ride to Hesperia arrive wayyyy before they open waiting patiently. Unfortunately I beat fedex too up in smoke smoke shop and the shipment of freeze pipes haven't arrived so I buy some Christmas stocking stuffers and for my trouble the guy throws in a drink & goodies for my troubles and driving all the way here. AWESOME Customer service!!!!!! Two hours after I leave FedEx rolls up with the shipment but I'm unable to come up there so the guy running the show & store that day says, "cash app me the money and I'll bring it down at the end of the night & meet you somewhere".... so YASSS I Cashapp payment and I kiddd u not I got my item @ midnight of Xmas eve!!! My dude went up and beyond and out of his way on Xmas eve. Ooooh and my daughter was in AWE and so very HAPPY with her unexpected gift she received on Xmas day. It was a GREAT Xmas!!!! OH YAY the best part about this is the price was right!!! I had talked to many smoke shops before I was referred to UP IN SMOKE, smoke shop and allllll the other smoke shops were telling that there was NO way I was gonna get this item for the price online at a smoke shop... HAHAHAHA well to all the price gouging smoke shops, I DID get my item @ the online price BOOM!!! BEST Customer service, hands down!!!

Just got helped out by the homie Carlos, helped me pick a HiSi Bong, couldn't be happier with my…read morepurchase, great shop and great staff!!

Very pleased with Pipe kings. The person helping me out Saturday night on 4/2 was very patient with…read moreme on picking out a water pipe. I also came 20 mins before they were closing. He recommended me a "rokman" which is supposedly a pipe King blown glass brand. One of the roor guys makes it for them. It hits like a champion needless to say. Pricing was amazing as well. He also hooked it up with reusable cleaner. Very satisfied customer :)

I've been going here for years. I don't go often, but when I do they always have a lot in stock and…read morevery fair pricing.

Wonderful shop! Most friendly,professional, and helpful service!…read moreNo matter what negative reviews you may read, know the shopkeepers are respectful and know who is keeping them in business! Thank y'all for staying and making my shopping experience a great one! Aaron B.

The young lady I saw the first time I went here was very helpful. I went I. Again for a birthday…read morepresent for a friend and the heavy set young guy was literally no help at all. I believe he was too busy trying to get.back to his conversation with the guys hanging out in the store. Too bad because this is a good local place and people may not Go here if they cannot get assistance from m someone who wants to help them.

This establishment is in a great location, with easy access to parking, and a great big sign that…read moresays "Smokin' Hot Smoke Shop." If you're an avid vapor, there is a whole wall dedicated to E-Juice, and disposable nicotine devices. Some of the disposables include: Bang XL, Drip, and "Xtra." there are tons of flavors. Bang XL cool mint, Watermelon ice, orange soda, mango ice, are some of my favorite flavors, and this spot has so many more. 600+ puffs of awesomeness at 60MG salt nicotine. The Xtras are another popular disposable device, and some of my favorites are XOXO which is like peach ice, and Guava Mint. Absolutely amazing at maintaining full flavor through the duration of your 1500+ puffs. The Xtra devices, won't disappoint. Here are the descriptions: Xtra Candy: Sugar coated sweetness blended with delectable fruits. Honeydew Mint: Freshly cut honeydew slices with an icy touch of menthol. Oz: A refreshing and tangy lemonade with hints of cranberry. Fusion: A fruity mixture of crisp watermelon and menthol. Mint: Bold menthol flavors blended into a sweet and icy mint. LaLa Land: Fruity banana on the inhale and icy cool mint on the exhale. Blueberry: A sugary blend of blue raspberry sweets. Strawberry: A luscious and creamy strawberry blend. Mango Tango: A bold and juicy blend of freshly ripened mangoes. Naked Pleasure: A fruity splash of freshly cut pineapples, light & sweet. Fantasy Love: A sweet and tangy blend of tropical Pineapple. Guava Mint: A sweet and savory blend of juicy Guava, twisted with icy menthol flavor. Apple: A perfect blend of tart crispy green apples Grape: A sweet and tart mix of juicy grape flavor Orange: A sweet blend of tart and tangy Oranges Mango Lychee: A fruity mix of juicy mangoes and sweet lychee XOXO (Peach Ice): An icy blend of fresh & sweet peach flavor This spot is a sweet home type of establishment. I highly recommend it.

When they're open they're spot on. However, they need to update their hours because it says open…read moreand then no one is there. It's hard having a favorite smoke shop and going out of your way to go there and then no one is even there.