I don't usually take the time to write reviews, but this experience absolutely deserves one…read more YaNique Buckley was incredible from start to finish. She is efficient, knowledgeable, and truly a hustler in the best way. Everything was handled quickly, smoothly, and with total professionalism, honestly the best car-buying experience I've ever had. What stood out most was her consistency and follow-through. She did exactly what she said she would do, every step of the way, which is rare and so appreciated. I'm beyond impressed and would highly recommend her to anyone looking for a seamless experience. She's amazing!

Service has been quick and efficient. I really like how the service technician will send a video…read moreoverview of your car after the service is completed. Customer service is great, very patient when I have a million questions. The only thing I wish dealerships would stop doing is charging so darn much for services I can get for less elsewhere. But...that's how it goes. There's a great waiting room area with flatscreen tvs, a coffee/tea area, plushy seating and bathrooms are always clean. And....they do state inspections! Whoohoo.

I have never bought a new car before, and nor was I planning on getting one, but the guys over here…read moremade it happen and met all of my wife and I's needs!! Never did I think I would own a Nissan, but this car was too awesome to pass up, and we're truly grateful for their help with making it happen!! If you're looking for a new car, go check them out and ask for Darrell Bacon -- super humble, fun and transparent which I wasn't expecting! The finance manager Karol was also extremely knowledgeable and great to work with -- we will probably all remain in touch as friends with how great they were. Very genuine! Appreciate you guys and East Charlotte Nissan! We will be back! I have never bought a new car before, and nor was I planning on getting one, but the guys over here made it happen and met all of my wife and I's needs!! Never did I think I would own a Nissan, but this car was too awesome to pass up, and we're truly grateful for their help with making it happen!! If you're looking for a new car, go check them out and ask for Darrell Bacon -- super humble, fun and transparent which I wasn't expecting! The finance manager Karol was also extremely knowledgeable and great to work with -- we will probably all remain in touch as friends with how great they were. Very genuine! Appreciate you guys and East Charlotte Nissan! We will be back!

Unbelievable. Absolutely unbelievable. *If anyone wants to…read morecontact me; I am: James@asu.edu* Their commitment to arrogance and defensive ignorance is breathtaking. Your entire life one hears stories and jokes about Used Car Sales people. According to Newsweek, respondents rated Car Sales persons second only to Lobbyist and Members of US Congress as the Least Respected occupations. Yet it knocked me back when I experienced a flock of such persons at East Charlotte Nissan. I fell in love with a 2024 E-Transit posted on their website. I was on the phone arranging a pre-sale inspection when, without warning, THEY SOLD IT out from under me. After the first undersell failed, with much effort and many calls I finally spoke directly with the owner, Tyler. We agreed on a price and the only missing part was the SoH. While I was on the phone arranging a mechanic to come on site to confirm SoH THEY SOLD IT A SECOND TIME

I had the pleasure of buying my car through Toshiya. He went above and beyond for us, despite the…read morerushing around we handed to him. He didn't give us the run around and made sure we were getting the right vehicle for our needs. Would def buy from again and highly recommend! Thank you Toshiya!

Myles was a fantastic Salesman. Thank you for the laughs and the laid back experience....read more

The employees here truly make the place. He had made purchasing a car, such a calm and enjoyable…read moreexperience with no added pressure and honest recommendations. All of the staff even the ones at the front desk are incredibly kind, and even after I'm sure what he a long shift, they keep a smile on their face and a positive attitude. 11/10 would buy here again!!

Just looked at a car I paid $200 to have shipped here from the northeast. Car did not have several…read moreof the advertised features yet the dealer was inflexible on price. The sales guy was friendly and easy conversation over the vehicle but they wouldn't budge on the price - if the car actually had the advertised features I would've made the deal but it's missing over $1000 worth of options. Walked away.

I'm not a Porsche owner and prob never will be because definitely out of my budget LOL, but I had…read morean AMAZING experience with them in spite of. I recently attended a pop up Galentines brunch held in the showroom and won the grand prize raffle of a free 24hr overnight test drive in a 2025 Taycan. Ryan and Whitney were absolutely PHENOMENAL! Friendly, so welcoming and I literally felt right at home like I've been a lifelong Porsche owner. I can't rave abt this experience enough! Highly recommend!! Thanks again guys for the experience! It was amazing, especially since it was my birthday wkend! Made it even more special!

One of the best service teams I have ever dealt with in my entire life. An absolute pleasure in…read moreevery way possible. Thank you Rupen for the time shared and thank you Chris for taking over where I thought it would be impossible. Time and time again you set a standard and surpass it. Thank you!!

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I just recently went to journey auto sales last week. And i couldn't have been happier with the…read morecar i purchased and the customer service i received. Jacob was amazing!! And the other guys there were amazing people and very helpful. very accommodating and reasonable. Highly recommend!

Drove down 5hrs from Virginia to look at a Range Rover they had listed. I was a little hesitant due…read moreto "bait and switch" tactics I had dealt with from several other dealers. But Rich and the HiLine team reached out and kept me updated until I was able to make to the dealership around few days after the inquiry. And when I arrived the vehicle was there and in great condition! Rich was a great salesperson to sit with and Carl was prompt with the financial paperwork when closing the deal. Great dealership experience. I've worked in the car business financing cars and I must say this is how it should be! Wish there were more dealerships like this here in my area, but it was well worth the drive!

Shady business model and dishonest pricing. Went to look at a 2020 Mini Cooper S. Overall nice car,…read morebut major paint chips, bumper damage, curbed wheels, and wheel fender being popped out and misaligned. Not a huge deal on its face, talked to one of the sales guys about knocking some money off the price so that I can do the repairs required. I was told they could do some minor work, but would not budge an inch on the price because, "We price our cars to market and this is the lowest possible price we can sell the car at." Keep in mind, this is car has been on the lot for nearly 3 months as of today and over two months at the time I looked at it. Price when I went in was $15,750. Didn't buy the car. Two weeks later, price on website was $15,000. So apparently they could go down and did not want to. Now, as of today, the same car that has been on their lot for nearly three months is listed for $16,500. Where does this pricing come from? This car lot does not negotiate, treats their used cars like liquid gold without wanting to do repairs, and fluctuates their pricing like the stock market in a panic. Also, what car dealer tacks on $1,500 to the price of a car after it has been sitting on the lot for three months?? Solimar was very nice and pleasant. Great person! Business model is shady. Stay away. First photo is from the day I looked at it, second priced at $16,500 is from 15 minutes ago.

They're not selling cars because their attitude is piss poor. Just rude, weird, and nasty.read more

Came in on a whim looking for a new car. I wasn't necessarily leaning into anything, but Brittney…read moreshowed us a few cars that I really liked with many of the upgrades I'd want! I left the first day and told her we'd likely return but also wanted time to think about it and shop around. She followed up via text the next day and so we ended up returning the day after. I test drove 2 vehicles and found the perfect one! The process was seamless and the customer service here is great.