Review for "Yelp": Import-Domestic: Good, competent and cost-effective repairs, certainly when compared to a dealer. Import-Domestic has been our first choice for service for over 20 years. We've had Phil and John service a variety of cars, including an aging Chrysler "Town & Country AWD" minivan; a Honda "Accord"; a Subaru "Outback"; and a VW "Passat." They've handled all our service needs. In addition to their technical skills we appreciate their friendly attitude and how they go out of their way to fit us in when something unexpected happens. Very strong recommendation. read more

Brought my car to these guys to replace the front brake pads and rotors. They left the top bolt out of one of the calipers. This is extremely dangerous and left the pad flapping around scratching my rim. I wouldn't trust them to tie their own shoes, let alone work on my car. I made a Yelp account just to write this review. For your own safety, go somewhere else. read more

Have been going to these guys for a few years now and they are spectacular. They get you in super quick and I have never felt like I over paid for anything - they also know everything about cars especially Jeeps give them a try if you are local to the area, good having a reliable set of mechanics. read more

These guys are great. Gave me a good deal on snow tires and even though we arrived at 4:30 on a Friday afternoon, they still mounted, balanced, installed and road tested my wife's car on the spot! Will definitely be back! read more

I've been using these guys for both my cars(VW Passat and Audi A4) for at least 4 years. They are great to have in the neighborhood. Always very helpful and honest. A pleasure to deal with, highly recommended. read more

Rich - you may be correct. They actually called me the next day and said they accidentally overcharged me by $100 on the part - so I was right that the price was higher than it should have been, but pretty happy about the honesty that Import showed over the discrepancy. :) And, I'm not from MN, I don't know how that got there - I'm actually from southern NY. Things are somewhat cheaper - but many things aren't. However, I would note that the dealership repair there is still quite the rip-off noone in sane mind would take their car there for anything other than warranty work... In any case, I revise my review due to the refund and due to their honesty. They didn't have to call or refund me that after I already paid for it (and he knew I was from out-of state) - wouldn't you like a mechanic that honest? :) read more

I have been bringing my subarus import domestic for the past ten years and had nothing but the best service. These guys are the best, wuth reasonable prices too. read more

Phil and John worked at a large dealership service department in Concord. They know their cars. I brought them a 2007 Audi A4 with turbo issues. They advised me so that I could save $1,000 on their OEM parts price and save much more instead of going to an Audi dealer. They've topped off my oil and fluids at no charge and have generally been super-honest regarding their service. I'm so glad I found them. read more

Want to hear a spooky story? Today approached the time for our car's oil change. I had a meeting at 8.30 in Import Domestic Auto Ctr, on Central St, in Acton. In the morning the rain was strong, and I had driven over and ran across to the garage. Scott - or so this person was called, he has a beard - took the keys to move the car from place to place. I accidentally parked directly in front of the entrance of the garage (remember? it was rain and no clients at the door!). In an hour the car was ready. When I got it back, I told him that I had a coupon for an oil change. Scott answered that he had already printed a price sheet. I told him that it is not so hard to reprint a price sheet. He said "yes? Are you sure? Go ahead and show me how to do it". I told him that I work in customer service and I know that it doesn't cost anything (buy the way, when you usually give coupons to register clerk? right before you swipe your credit card, right? not at entrance, never). He told me that he won't reprint the price sheet and that I should pay the full price, without the coupon. I asked him to contact his manager. He started SHOUTING that he is the manager. Then, when I asked him to apologize for his rude behavior, he answered that I should apologize for parking the car directly in front of the entrance that morning and that he had to move it ( I was his first and only customer so far, as the garage was empty! and the people there weren't doing anything). So I told him, "OK, I apologize; now it's your turn". He told me that he will not apologize, and asked what I wanted from him. I said that I wish to talk to his chief. He answered, "If it is necessary to YOU, YOU call!" while poking me with his dirty finger. On my honor, I tell you that nobody has ever talked to me like this in US! Then he threw a price sheet at my face and told me to take the car free of charge. Again, I asked him to call his chief. Then he sat down at the computer and printed a new price sheet, including the discount for the coupon. At the same time, he was sniffing loudly, and crumpled and threw out three sheets of paper. I understood that he was very angry at me. Then I paid for the oil change at the new price, and said "thanks" and "have a good day" to him. He kept his mouth locked. My family - my husband and I - we are using this garage for the second year now. Service was always very good. The chief - the tall man - is always very polite and attentive. They have done a lot of good to our cars. What happened today? I do not know. Perhaps, Scott slept badly at night, or he had a colic. Either way, his manner of conversation, his behavior, and his relationship to the client today was awful, horrible, unacceptable, and absolutely nonprofessional. Why they keep sending their coupons all over the town? The only thing that can explain his behavior is that today is four days away from Halloween. If he wanted to scare me, he succeeded. To me this is terrible. I am scary now to get next appointment for our second car. I think I'll never ask them again to help me with my car, change car's oil, etc. I do not want for someone to talk like THAT to me, even if it is a mechanic. Now I will stay away from Import Domestic Auto Ctr, on Central St, in Acton, MA. read more

This shop is excellent. They were extremely quick at diagnosing the problem with my car, and did not suggest any work that wasn't necessary. Very professional customer service. Clean and organized shop floor. I highly recommend this shop for any Volkswagen repairs or tune-ups. Much less expensive than dealer, and quality service. read more

Scott and his team are great - they always look for the most cost effective fix and I've been going there for years without a problem.

OK I have been here several times now as a trial, and I am convinced that this shop is fair and competent. Will continue bringing my cars here, and hope to upgrade to 5 stars! read more

If you are looking for a garage that will give you straight talk about what your car really needs and will fix what is needed at a fair price, definitely give these guys a try. read more