We've been using Imperial for YEARS and they are fantastic. Our clothes always come back perfectly cleaned, pressed, and on time. They handle formal wear with great care no issues with buttons, zippers, or fabrics. The staff is friendly, professional, and genuinely helpful. Prices are reasonable. Highly recommend them if you're looking for a reliable, high-quality dry cleaner! read more

My son sat in gum in his brand new sweatpants. They were $100. Before in even went I called and asked if they could get it out. They said they could. I dropped them off. They said they would be done by Tuesday. I show up Wednesday and they were not done. I come back on Thursday. They were done but there was still gum on them. When I went back in to see if they could get the remaining gum off the kid gives me an attitude like I was inconveniencing him asking for the complete stain to be removed. I walked out. Awful customer service! Awful workmanship! STAY AWAY! read more

I have been coming here for years and have always been pleased, love the drive up service too...I have to give kudos to them, I found an old dry clean slip and I figured I had either picked it up and did not throw the slip away or the latter..well...10 months later they still had my order, it was like getting two new otems iny closet...had no idea what was even there..Thank you for not donating my items... read more

I needed to find a dry cleaner in town before I left for travel. I dropped off two ties with food stains on them. The person that accepted the ties said no problem. One came back clean the other the food stain was untouched. When I pointed out the stain to the worker, they were dismissive. They charged me for both ties. When I asked shouldn't I only be charged for one tie, since the other one was not clean, the answer was a curt, no. No attempt to get the manager. I noticed before I made this post, the owner was not pleased when they delivered bad service. Yet this employee made no attempt to get a manager. I left to catch my plane. read more

I had several pair of pants to be taken up the proper length & they took care of this matter for me in a timely manner. Great Job!!!

I recently moved to the area and needed to get a couple pants cleaned and shirts laundered and pressed. I saw that Imperial Dry Cleaners was the closest place to me. I was a little leery based on the 2.5/5 star reviews on Yelp and a similar mediocre rating on Google. But, I figured I'd give it a try. It's unfortunate that the other reviewers had bad experiences. I did not. I arrived, the people were reasonably friendly, my stuff was done when promised, and the prices were very reasonable. I say "reasonably friendly" because I can't imagine working in a hot dry cleaner in the middle of the summer, sweating buckets, being around all of those chemicals, and being super cheerful at the register. Anyway, 5 stars. read more

Don't take your clothes here ever!!! Worst place of all time. I decided to give them another chance after talking to Paul. Well I go back to get my stuff and granted he shirts were clean. Well their lady who does alterations refused to repair the pants that she failed to the first time. She claimed she had never done them. This place lacks integrity and the service is complete shit. Everyone who is an owner or manager should never be in charge of a customer service business Overpriced and late!! I dropped off 3 pairs of pants to be altered and cleaned. They told me they would be ready in a week which was fine. But when I went on two days after they were supposed to be done, they weren't even ready! They said they were being cleaned that day. Why were they being cleaned two days after they were supposed to be ready!!! The lady said she would take some off because of the incident but when I went back to pick up today, guess what? she didn't even do that!!! Absolutely horrible service all around. read more

Lost one of my roommate's shirts. This was the first time I used this place in years. The staff was very polite but the accuracy of the service not so much. read more

Great dry cleaner. Have been going there for 20 years. Never a problem with the cloths. Fast service, also have a seamstress on site for alterations. read more

I was very disappointed in the lack of customer service I received from this business. They made promises they did not keep and ruined my brand new garment to the point that I cannot use it any further. They further insulted me by telling me the fabric was of shoddy quality and to add injury to insult, they handed me a copy of the law surrounding dry clean labels! The item was brand new, stated it was dry clean only and returned to me with a tear and improperly repaired. I will not be returning, sorry. read more

They destroyed 2 pair of Tommy Bahama pants- the 1st Pair I wore 1 Time- khaki - when they were done it was white washed and Helen the owner told me to return to vender they did nothing wrong, when I asked about the 2nd pair which have been done 4 times and I have receipts and those came back whitewashed- no comment , now out $ 230. yes I got upset at her but she TOOK NO RESPONSABLITY AT ALL, EVRYONE ELSE BUT HER SERVICE, IF U READ HER FEEDBACK - 60% FEEDBACK IS NEGITIVE - WISH I KNEW BEFORE read more

The team here is wonderful. They are quick on turnaround, fairly priced and engaging. They are very friendly and willing to help out when I am in a jam. Thank you. B read more

So as you drive up, you see signs stating that they were rated number 1 and they're the best. Okay great! They'll definitely do a good job. So I drop off a pair of corrections uniforms to get pressed and hemmed. They said they could try to get it done same day which was awesome! So 4:00 rolls around and they're ready. The lady at the desk didn't say if they were able to hem them or not. So I assumed they were. Well they weren't hemmed. The uniform shirt was pressed and by the end of week the patch was falling off which the lady said would not happen. So naturally I brought them back and the lady said she never charged me for a hemming. If it's not on the ticket how is the seamstress supposed to know if they need to be hemmed or not?? When I told the older lady about the patch she said I should contact the company that glued it on! You can't own up to your own mistake?! You can't apologize for your own faults?!!! POOR CUSTOMER SERVICE. POOR QUALITY. I WILL NEVER COME HERE AGAIN! Rated #1 my butt!! They probably made the signs themselves. read more

I asked around and was told they do alterations. I took my work uniform to be taken in and hemed no big deal I thought but when I went to pick up it cost me $50 almost as much as the dress cost. I was busy did not try it on for another week and still to big. she did a good job but now Im afraid to take back will it be another $50 to take in more and she is only there monday and friday not a good schedule for me read more