This place is garbage...
1) They had my cream jacket with black trim for over a week. My husband went to pick it up and they told him that the black had bled on to the cream part. They told him they were going to call me and talk to me. I did not receive a call from them.
2) My husband went back this morning to go check on it since I DID NOT receive a call. When my husband arrived they told him that they were going to ship it to me. (We live IL). I did not feel comfortable with this considering I live 20 hours away.
3) I called the cleaners to talk to one of the managers, after being very rude in cutting me off when explaining who I was, she confirmed that were going to ship me the jacket. I explained to her that I was not comfortable with them doing that, if she could go ahead and take care of it today and have it done before we leave on Sunday. She then gave a spill on how long the company had been in business and that the machine should work to fix the problem. I told her I wanted it done today.
She then said that the jacket should not have bled and that it was not their fault that it happened. She then added that I could get the jacket and take it back to the place I got it from and take it up with them. I again said I would like for THEM to fix the problem and have it done for me by Sunday. She said okay and she was going to call me back in 4-5 hours to let me know the outcome.
My conclusion:
My jacket has bled black on to the cream and has been SITTING for OVER a week. Why did they not take care of this problem when it happened?
How is it NOT there fault? There are instructions on clothing for a reason. I'm sorry but IT IS YOUR FAULT.
My husband mentioned that the main boss was hiding when he heard the situation that was going on.
I do not trust this place at all.
I DO NOT RECOMMEND THIS PLACE FOR NO ONE!!!! read more