Terrible customer service - dont even desrve a 1 rating no flexibility no support money hungry outrageous fines don't answer their phones use another parking service terrible company that does not support people no options for a teenager to work out fines read more

Avoid using this company at all costs, especially if you are thinking about monthly parking. Their website is terrible, cheap scam-level quality. And if you ever need to cancel, NEVER do it through the website, they will change you for the next three months and it will be visible or clear. They basically hide this and you will never see any details in the website afterwards. If you call them after you have already canceled, all they do is tell you that they still need to change you one more month and that you have no options at that point. The WORST service I have ever received. AVOID LIKE THE PLAGUE! read more

paid, attendant blocked me in. then gave me a ticket for 1 minute over. customer service is definitely not local

Don't worry about paying an arm and a leg for monthly parking in Calgary, they still give you parking tickets. Then when you go to fight them on the phone they will keep passing you along to another department wasting not only wasting your hard earned money, but also your time. read more

i parked at the mall only for less than 30minute i was slam to pay $98, that i was not supposed to park there at 08:12am . that the mall is not open. But all the cars around didn't have tickets and i complaint to the operator who doesn't give a dam. I repeatedly told them the amount $98 is unfair and is too much. Well they still insist for me to pay $81 for 30minutes, which i find unfair. Too bad to charge others and let others go free Unfair charges, and this is extortion of the public. I call for a public inquiry. read more

Every single time I park here, I wait forever to get out. The machines never work and, if there is an attendant, which there usually isn't, he is less than useless and slow as molasses. I feel like an idiot even having given them this many chances so I'm done. Never again. read more

They issued a parking notice for parking at a spot with no signage in that zone, and I double-checked if we were supposed to either register or pay for the vehicle--there was no sign about that in that particular area of the lot. I even had an appointment in that area. When I called for an appeal, the CSR hesitated first and then told me not to do it again (even after acknowledging that the patroller might have issued the notice in haste). The CSR for Impark over the phone also mentioned that Impark is not allowed to put signage at certain places in the parking lot. WHAT?! I asked the CSR if that's the case and why Impark is allowed to issue parking notices in those areas without signage. My question wasn't appropriately answered or deflected. I told them it was UNFAIR and a waste of time to go through this process, and they opened the case but told me to call back for the follow-up, as calling back might not happen or would take weeks to even go under consideration. I ended up paying the early fee to get rid of this JOKE of a business. read more

The parkade is across from the Westin hotel. $25 daily rate. Not cheap but it is standard price. Parkade is a bit dark underground. Where to pay is confusing. Also if you want to pay cash then too bad. No attendant onsite (after work at 5 pm). read more

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This company has no Environmental values at all. I parked at Sunridge mall which is free and got a ticket for leaving the property even tho I patronized Coras and Shoppers Drugmart while waiting for mosaic medical to open up so I can pick up a percription to drop off at CO-OP home care. Didnt even leave the property for more than atleast 5min as I was in and out of the medical clinic with in 1min litterally. I walked in my doc's nurse handed it to me and I walked out and walked over to CO-OP home care which is about 50ft away. Walked in haned them the perscription they told me a few days for what I need. Walked out to my truck 50ft away... I spent over an hour patronozing the mall and spent over $100. Called to dispute this and they told me "We dont care about the environment its all about business and money in the end. We need to collect the money to take care of the lot and cover enfircement fees. You are required to move your vehicle to each different lot around as it is posted". This tells me the patrollers are more than likely writing false tickets. This is a shady company and we as citizens need to do something about the greed of companies like this... read more

My credit card was charged twice because of a faulty meter at the #305 lot, eau claire area and they never followed up on my request for a refund. I bet they must make lots of money charging people twice for a spot that's already not cheap to start with! read more

The parking lot at Bow Valley College has terrible signage, and lots of locked doors. We ended up having to pay for an extra hour because we couldn't find the pay machine (only one, and it is next to a locked door and the only open door is a half block away) nor could we find an open door to get back into the lot once we paid. The lot was convenient for going to the US Consulate, but not worth the hassle. read more

The City Centre Parkade on 3rd Ave SW closes at 6 pm and you can't retrieve your car until 6 am. Which they don't tell you when you park. They also don't tell you this on the app when you pay for parking until 8 p.m. And good luck getting a refund if you're lucky enough to realize before it happens that they are going to hold your car hostage. Their response is that they can't refund the money if you already parked until 8 p.m. which isn't possible. read more

Totally neglects the Sunalta/Bow Trail lot. Often find beer cans, vomit, etc. All the lot lights are always off (except the pay machine of course). So good luck if you are a female walking to your car alone at night. Many complaints about this. No one ever calls back. They rarely plow the lot. Especially over the weekend. So if you need to come in on a Monday morning be prepared to park elsewhere and pay day rate. There's no way you are getting in! read more

I called to cancel myvparking for April as today is myvlast day of work during a pandemic. Was told I had to abide by the contract and give 30 days notice so now I'm stuck with another months bill for parking. Mortgage companies are allowing customers to skip payments during this hard ship and here I am stuck paying for parking at a parking lot ivwont be using for the next month. Poor customer service with an un empathetic tone. Until you lose your job and find yourself in hardship karma is a.... B! read more

Nobody would park in their lots in Calgary if there were openings in Municipal lots nearby. $15.75 for an hour in an outdoor lot. What a joke. I didn't know that when I first parked there. I was desperate and had an appointment to keep. In my rush, I parked and ran to make it in time, saying I'd pay when I got back. 20 minutes later, I arrived and paid for it. Already had a ticket. Good news is that these twerps can't enforce it. They can only tow the car if I park in their lot again without paying. Don't pay these 'tickets' unless you plan to use their lots again. read more

Got stuck in Palliser Parkade exit ramp on a Saturday evening with many, many others. There was a glitch in the operation of the exit arms and I just paid again when I finally reached the machine to get out! Sitting on that ramp without a view of what was happening was disconcerting. The Impark office was responsive when I called and I am awaiting a refund for my double charge. The whereabouts of security staff at the time is supposed to be looked into. read more

I have had monthly parking in Calgary by Impark. Beautiful and pricy facilities. Now this is where this turns into "another one of those reviews". I went onto their website to cancel my monthly parking (on 28 of October), which I personally pay for, in big print it says "cancel parking button on bottom of this page to complete your cancellation". Yup DID THAT. Next month they charge me. Which I dispute. I hung on the transponder because I have heard getting them to cancel might be a problem. Not only did I get a very not helpful customer service person- who suggested i should have called them as well to cancel, she basically says I will get our Operations Manager to contact you, while saying sorry about a hundred times. I hung up and called back hoping to get another rep, which I did. Not only did I send in my paperwork for proof, he even arranged to me to return the transponder to get a refund. That was 10 days ago. I called again today, and got the "you will get an Operations Manager within 2-3 working days. ITS CHRISTMAS! Not only am I out nearly $700 BEFORE CHRISTMAS, the so called Operations Manager (must be busy with all those refunds eh?) still has not bothered to call. Nice that some people have jobs to answer phones denying the money laid off Calgarians earned, they are of no assistance WHAT SO EVER! Hey Impark, why don't you employ some laid off Calgarians who would provide some assistance to ensure what little monies we are currently living on, does not get kept by some big nameless uncaring Corporation? Oh, and if you are the Operations Manager at Impark, I am waiting to take your call! read more