I usually use Mickie's Alterations and have always had good results. However, when Mickie's couldn't have my bridesmaid's dress hemmed in time, so I went to Imogene's. When I went to pick up my dress, it was $50 which I thought was steep to just hem the dress, but whatever. At the wedding, the hem came completely undone and was frazzled before the pictures were even taken. On closer inspection, I noticed the bottom was only turned over once, and poorly at that. I spent the whole evening stressing out over the nasty hem, and was constantly cutting strings off. When I got back in town, I went to Imogene's and the woman was RUDE! She basically called me a liar when I told her this was before the wedding even took place. If it had happened after a night of dancing, I would have been much more understanding, and I told her that. She first offered to fix the hem, but hello, the wedding was already over, too late! Then she offered to refund half the amount, which is also unacceptable. She ruined a $270 bridesmaid dress that was supposed to be professionally altered. After begrudgingly refunding me my money, she told me she wouldn't be able to do any more alterations for me in the future. NOT A PROBLEM! I sew and usually do my own things but for such an expensive dress I wanted it professionally done. Some of the worst customer service I've experienced, on top of a terrible product. read more
