The service I received was excellent! They did not hover but were readily available to give great input. After showing them pictures of the three pieces I was recovering and my surrounding decor, wall color, rug, etc. they chose the perfect three fabrics for my pieces and I could not be happier. I had someone else do the actual labor, and it all turned out better than I hoped. read more

Fabric House - Chair and pillow recovered - Fabric Stores Near Me - Nashville, Tennessee

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From start to finish, Robin, Joe and Debbie helped me select favorites, design the shades and installed them perfectly. This is the place to go for window treatments read more

Karen helped me with a custom cushion for my coffee table. The end result is beautiful. read more

Fabric House - Before and after. Beautiful! - Fabric Stores Near Me - Nashville, Tennessee

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WILL NEVER USE AGAIN Bought over $1000 of cushions for chairs ordered March 29 2023left even a sample cushion as template Cushions not even made until LATE MAY 1/2 of order Made incorrectly Cushions Will not FIT CHAIRS We disputed the final payment made when picked up once saw made incorrectly as we still after all these weeks did not have product!! We were assured, we will be given PRIORITY ( Not true) , and they would remake / correct cushions. We were even asked to leave one of our new chairs there.which we did ( ((for another 7 weeks)! No notification or updates unless we called we were told they were "busy due July 4 " then there was flu in the workers then we were told NOT being given priority as stated month prior and they "had no control of their work room " Very unprofessional customer service except with designer KAREN whose hands were tied For 35 years, we founded and owned a very large European antique store that we filled with not just antiques but complete living room, dining room kitchen vignettes, We ordered custom living room chairs , bedroom quilts pillows to complement our high end, antiques furniture etc Never had problems like this for the prices they charge I WOULD NOT RECOMMEND ORDERING from this company read more

The customer service here is what makes you come back over and over again. Tim and Lynda run a beautiful operation with the most gorgeous fabrics for your home that you'll find anywhere. The quality and selection is a 10! And everyone is so helpful. Love the Fabric House Nashville! read more

Fabric House - Recovered my dining chairs in a beautiful white blend fabric. - Fabric Stores Near Me - Nashville, Tennessee

Really found the Fabric House to suit my needs. I came to town from Arizona to help prior clients from out west style their new home here in Brentwood. I was able to get fantastic fabric on my first visit. Mackenzie was very helpful, as were two of the other workers. I appreciated that they were not breathing down my neck as soon as I entered. I was able to walk the entire store, preselect what I was interested in, and then had Mackenzie join me to cut swatches and show me other things that I may be interested in. Great quality fabric, and great selection. I will be returning (even again this week!) read more

Fabric, trim, pillow inserts, window hardware--you'll find it all at the Fabric House. Looking to cover that shabby old couch? Think you want a new duvet cover or pillows? You should definitely browse through here. And bring a friend with an eye for design, if you lack one (as do I). While the fabrics are grouped together by color and pattern, and are all displayed so that they complement, it's still a tad overwhelming. Especially the aisle with all the trimming. No one can accuse them of having limited options! There was a nice sized clearance room, and the prices in there were fantastic as far as I could tell--beautiful silk fabrics for $3.99/yard?! They also have in-house design consultants, and will make in-home visits and consultations as well. Friendly staff, tons of options, what's not to like? Minus one star because it did take a little while for someone to acknowledge me. read more

Fabric House - Fabric Stores Near Me - Nashville, Tennessee

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Lynda and Randi were a huge help to me with the project I was working on. They were awesome to work with. I highly recommend Fabric House. So many pretty fabrics to choose from! And it felt great working with a local company and not a big box chain store. read more

They have a terrific selection in store and many selections for special order (ships right to your house) if you can't find what you want in store. Staff is friendly and helpful. I feel pricing is very competitive. I do design work so I have shopped here often and I recommend them. read more

One of the best upholstery fabric stores I have ever visited! The staff was EXTREMELY helpful, making sure I got exactly what I was looking for. I called the next week to order some additional fabric and the person who answered the phone remembered me from my visit the week before and was able to make sure that I got exactly what I wanted. Fantastic prices, merchandise, and service! read more

I go in the Fabric House quite often and every time the ladies there are very helpful but not overbearing or pushy. They are always very busy because they have tons of customers so don't think they're ignoring you if they can't get a sample cut for you right away. The fabric prices are great and comparable (or lower) to any online retailer. The selection is the best I've seen in town. I recently ordered from the Fabric House Couture section and the fabric arrived in 3 days. Yay! read more

In response to Lynda M.'s 10/16 comment on my review, the first "main concern" is false. That material was not from a close out. I got it at SIRs Fabrics where it sells for $20 per yard compared to $40 per yard at Fabric House, at least according to Lynn, your 30 year custom drapery vet who seems to have a really difficult time reading a tape measure. At Lynn's direction, I ordered an additional 15.5 yards of that material so the design she created could be achieved, and I told her (more than once) if more fabric was needed I could oder it promptly. All of which is documented in e-mails. Somebody at Excuses House is telling fibs. As far the second concern you raised, it just proves my point- you're making excuses. The finished version didn't have to look like that. With troubleshooting it could've looked presentable, but you guys took so long (14 weeks!) sent the installation guy out here without the right paperwork and without the right materials, avoided calls, wouldn't return emails, and just made excuses that I just lost confidence in you, and I stand by my assertion that competence is lacking. And furthermore, the rod being over the window has nothing to do with why there's a 15" gap between the cascades and drapes, or that the drapes don't go to the ceiling as specifically stipulated in our agreement. If this is an example of you doing your best, please let me know when your close out sale is. You've got some pretty things there. read more

I am not really what you would call a crafty girl. I also don't sew or anything of the sort. So finding myself in a fabric store really is a stretch. But I want to recover my dining room chairs and I plan to do it myself. So my mom told me about the Fabric House and I finally went to check it out. First off, check the hours on this joint. They are not open Sundays, they close at 5pm during the week so for most normal working people it will be Saturday when you visit. So it will be busy. The fabric is arranged by color and displayed together. It is completely overwhelming. Plus I had no idea what fabric was appropriate for upholstery. I wandered the entire store looking at things and finally found some books in the middle of the store with fabric you can order. That's where I found something I really liked! I finally found someone that works there (a lot of people in there so the ladies were busy and not readily available) and asked about it. She said "this seems like your first time in a fabric store". Oh thank God, she knows, so she can help me. She wrote out how much the fabric would be, we found similar fabric in store that was cheaper and she gave me a sample of it to take home. And told me that I could just call in if I decided I wanted to order the more expensive one and not drive over there just for that. Pretty good service! If you are looking to sew drapes, bedspreads, or make crafty things, or recover chairs, then you gotta hit this place up. read more

I was looking for a specific fabric online and The Fabric House was the only online store that I could find that carried it besides Hobby Lobby. Before purchasing the fabric, I emailed (after hours) to make sure they had enough in stock. Mark promptly responded to me the following morning and had even reached out to the manufacturer to find out if he could get me more. He maintained constant, quick and responsive email communication with me and even figured out a way to cut my shipping to Texas in half. Excellent customer service and a decent price for high quality fabric! read more

Very helpful and friendly staff. They also have an awesome selection of upholstery fabrics. I will definitely be back.

I have had the best experience with The Fabric House! Their fabric selection is amazing and their service terrific! I had the pleasure of working with Denise throughout MANY recent fabric selections. She was so helpful in design ideas and listened very closely to my thoughts. Prices are reasonable & they offer recommendations on vendors who provide upholstery service. Highly recommend! read more

I love the selections at Fabric House, but the customer service is one of the worst I've ever experienced. I have had encounters before at Fabric House where the sales associates were just not friendly at all. When I went in last weekend, I warned my friend who was with me of this. And boy, was she able to witness it first hand herself. Upon entering, we were not greeted at all. After browsing, we went up to the cash register and told the lady checking someone out we needed help cutting some samples, so she called someone up to help us. When the other lady approached us, I told her that we needed a few samples cut. With no greeting whatsoever from her or even a "yes, I would be glad to help" type comment, she looks at me and snapped "well you are going to have to tell me where to go, I can't read your mind." It took a lot for me to hold my composure, because I came very close to saying nevermind and walking out. But neither my friend nor I could hide our facial expressions of how appalled we were. If I hadn't have loved the fabric I was getting cut as much as I did, I don't know that I would have gone back. As I said, love the selections, but the sales associates need a refresher course in customer service. read more

The ONLY good thing that can be said about this store is that they offer a beautiful array of fabrics. Unless you're wealthy, white, and female, you will not be welcome in this store. With VERY few exceptions, the women who work at the store are rude and condescending; the only way to know that is if they actually acknowledge your presence to begin with. There are two other very good stores in Nashville that provide better customer service - Fabric Gallery and Brentwood Interiors. read more

I read the many negatives reviews as well, but I wanted to form my own opinion. I went in to buy 3 custom drapery panels and fabric for all custom bedding. The first time I went in, a lady named Holly waited on me. She took me up and down every aisle explaining companion colors and what looked best. I took home a few swatches and samples and returned a week later ready to purchase all of my items. Unfortunately, Holly was not there the 2nd time. I was greeted by icy stares as I walked in. Two women looked me up and down as to size me (and my budget) up. I told a lady that I was returning a sample and she wouldn't even look at me. She treated me like I had no business being in there, and she didn't have time to wait on me. At that point I refused to do business here. If I only worked with Holly, I would have given this place 5 stars. However, the other ladies ruined it for me, and I took my $1,600 worth of business to another store. read more

Loved the store. They have beautiful fabric available and prices are reasonable but more expensive then the chain stores. Be sure to check out the clearance section all the way in the back. read more

Lots of choices and ideas. We found some wonderful fabrics. The thing that made us exit without purchasing was the woman helping us. She has a wad of gum in her mouth and popped with each chew. Unprofessional and so hard to talk to her. More than we could stand. read more

I can't say enough about my positive experience with The Fabric House! I actually worked with a few different people and each person was patient and helpful. Even though I'm in California, they responded quickly to my e-mail inquiries and even took the time to talk with me on the phone a couple of times to help me decide how much fabric to buy. I couldn't get any assistance like that from my local fabric shops. I was so frustrated. They helped me achieve a gorgeous new wingback chair - I wouldn't have it without their assistance. Plus, their prices are so reasonable! Everywhere else I saw this fabric was significantly higher! I dealt with Sammy, Gail, and Lynda....hopefully I'm not forgetting anyone. Each of them was an absolute pleasure to deal with. If I have a way to do business with them again, I definitely will! read more

I'm so disappointed with my repeated, poor service experience in this store. I've been in 4-5 times, and it's almost impossible to get someone to acknowledge you're even there. They never greet you, and they avoid eye contact if they are busy. They have a beautiful selection of fabrics, but if you can't ever get a sample/trim cut or even check out, it's very difficult to enjoy the fabric outside of the store. Today I ended up putting my purchase-to-be back on the shelf. I wish there was another option in town for home décor fabrics. I'd quit hoping for a different experience at the Fabric House. read more

Go for the selection, NOT the service! I really want to love this store and give them all my money but I can't get over the fact that the employees are so incredibly rude. Most of the time they're too busy talking to each other to notice there are customers waiting for help. If you do find some fabric that works for your project make sure you know how much you need because you'll probably end up with way more if they calculate for you. For example, I was given yardage needed by the person making my drapes and the lady helping me kept telling me it wasn't enough.... I thought I should play it safe and get a bit extra and sure enough I had 3 yards left. I can only imagine the employees are taught to upsell or maybe are just clueless. The selection is great but if you work a 9-5 it can be hard to get in to look during the week. Don't bother running in anywhere near close because you'll be shooed out by what I can only guess is the manager tapping her foot at the front door. read more

I've been a customer of the Fabric House for many years and always find a good selection and usually friendly service. What I am most impressed about is the business owner actually responding to each and every review, good or bad. I think this shows that she cares and strives to offer a good product. read more

I was in Nashville for business, had a little free time, and buzzed by this shop to look for drapery fabric. I found the perfect print but they only had about a yard of it left! The staff was very helpful in identifying the fabric and offered to order another bolt and have my length shipped to my home in California. It was a Friday at closing time so they weren't positive they could get the restock but gave me their contact information for the following week. While I was able to locate the fabric through another source, their price, service, and selection are hard to beat. I'll be back the next time I'm in town! read more

I've been to Fabric House three or four different times, and each time I was very disappointed in the customer service. Each time I felt like I was an inconvienece to the staff. The last time I had found fabric that I really loved, and was intending to use it to reupholster a chair, however chose not to buy from them because of their poor customer service. I found better fabrics and customer service at a competing store. Sorry, I won't be back to Fabric House. read more

I went to buy fabric to recover chairs. Lynda provided knowledgable and excellent service. I was able to take swatches home to evaluate several different patterns with my own decor. They also have a nice selection of home accessories and I purchased a couple of lambs. I was very happy with my experience and service. read more

These folks saved me a TON of hassle and cost helping me understand how to complete a project. They are knowledgeable and generous with their time - and have a beautiful selection of fabrics. Easy to recommend them. read more

The fabrics are lovely but the ambiance is rather stuffy and unwelcoming. The prices are a little high but worth it if one felt as though they were a valued customer not a number. Kindness trickles from the top down... read more

After reading some less than favorable reviews, I ventured into the store. I have been there several times, and have received nothing but friendly, helpful and knowledgeable assistance. The reason I am writing this review, is due to my latest experience. To make a long story short, I bought fabric that came in a 58 inch width. When I got home, I decided to expand my project so I went back to the store for another piece of fabric of the same length. When I got home, I marked and started to cut all of my pieces only to find out that the second batch of fabric was 4 inches shorter in width than the first (it was cut from a new bolt). I called the store, spoke with Gail, the manager. She not only gave me suggestions as to how to remedy the problem, but she told me to come into the store the next morning and she would make it right. Gail's customer service has turned me into a loyal Fabric House customer. Not only is their selection the best around, but the customer service is top notch. read more

My daughter recently moved to Nashville and we began looking for a fabric store. We are thrilled to have found The Fabric Store. They have an outstanding collection of fabrics and their customer service is wonderful. They do get busy, and sometimes you have to wait your turn to get samples, but they are happy to help and will ship fabric as well. It has become one of my favorite fabric stores. read more

Very helpful management and staff. Online orders made easy too for those who can't make it in the store for long. I continue to recommend the Fabric House to friends and family. read more

A large selection of out-dated and overpriced fabrics. As the other reviews have stated they are arranged by color, but not very well. I found the color I was looking for, in three different places. Natural light is important when selecting fabrics. Unfortunately most of their goods are in harsh artificial light, hence the need for swatches. If only to take outside and look at their true colors. I've been sewing for half a century now and know my way around material. But I was treated by the staff as though they were annoyed by my presence. I don't look like I'm rich and stupid, which seems to be the clientele they are trying to attract. The final straw was the other customers. Their arrogance and airs of self-importance was only out done by their ignorant, unsolicited advice. Although I do a lot of internet shopping there is still nothing like the experience of a brick and mortar store when buying fabric. So, I guess I just have to order swatches online, or wait until my next out of town trip to buy what I wanted. I will not be going back there. read more

I came in and felt immediate resistance. I jokingly copped it up to maybe I don't look like a rich white lady.... When I left, I read the reviews and began to laugh when I saw others had had the same experience. I dealt with two women in the store a total of three different visits and both of them were cold and rude. The second lady acted like I was consuming her precious time and the other flat out gave me an attitude when I asked about my measurements and the cost... I bought my drapes here because I am literally that pressed for time but this staff needs a reality check because apparently many people have had the same experience.... I would NEVER recommend this place. If I new the Nashville area better I would not have come here.... read more

At the suggestion of our new neighbors, my husband and I took off work in early April 2017 to visit The Fabric House and began selecting fabrics and planning for custom drapery, bedding, etc. for our new home in one of Williamson County's premier golf communities. Immediately, we were taken aback by the lack of attention given to us by store staff. When asked, a very nice lady agreed to show us around and cut fabric samples though she indicated that we would have to work with a designer to make final selections, etc. We made two more visits to the store but were never assigned a designer despite my understanding that one would be assigned. Finally, on May 8, I spoke with the same lady again who promised to have a designer call me the following Monday to schedule field measurements at the construction site. After waiting two weeks, I called and complained to a male who took the call when I asked for a manager. He apologized profusely and promised to have someone (a designer) call me later that day. I received a call from Holly Gaw, who collected my information and scheduled to come out to take measurements on May 12. When asked where the construction site was located, I responded with the address and name of the community. Holly snickered which took me by surprise but I thought nothing else of it. She arrived as promised on May 12 at 9am, requesting only to take "initial measurements of the first floor of the home." When I pushed back stating that this was not our agreement, she completed the second floor. At 11:30am, I stepped out to take a call, and it began to rain shortly thereafter. Holly came outdoors in the rain to await her husband who was to pick her up. I offered her a seat in my car while she waited as the construction site was muddy and wet. When she got inside, she gave me a total of $310 for her service visit. Again, I was shocked as we had agreed that the fee would be $75 when we spoke by phone. After some discussion, she conceded and took the check for the previously agreed upon amount. Holly and I agreed to meet later the same day to look at more fabrics. She, my teenage son, and I selected more fabrics before discussing the process to follow. Holly agreed to send me a list of prices for the items we discussed along with a draft contract so that we could begin working toward our anticipated August 1 move-in date. On May 13, I wrote Holly to request the information promised since I had not received it yet. After several emails back-and-forth about her inability to upload the measurements, she finally scanned them to me on May 23 with very general cost estimates. I reviewed the information with my husband and, on May 27, responded with a list of six rooms that would require custom drapery, bedding (shams, pillow cases, throw pillows, coverlets, duvets and bed skirts) and shower curtains. I also shared my travel schedule and followed up with another phone call to confirm when Holly and I would get together. Holly promised to call to schedule some time to work on contracts etc. upon my return from vacation on June 17. After not receiving a call as promised, I called the store again on June 23 but could not reach Holly. She later called and complained that she had not had time to call but had drafted a contract although fabric selections were not finalized. I reminded her of the many visits and email exchanges, and expressed my disappointment with her failure to follow through. I ended the conversation by telling her that I would need to get started asap; she replied that she only works three days a week most weeks and wouldn't be able to assist me until June 28 at best. I told Holly that I would discuss it with my husband but that we might need to request a new designer at that point. Today, June 26, I visited the store to express my concerns with the manager, Gail Peterson, who refused to simply assign a new designer so that our project could get off the ground given the time lapse and multiple inconveniences. She, instead, took my information and promised to gather the details and call me with the next steps. An hour later, I received an email from Gail stating that "Holly had done a LOT of work on your job. She came to your home and measured for nearly 2 hours/ with extra mileage. She has responded in a timely fashion. I'm sorry to say that we here are not going to be able to help you with your home decor. You already have all the measurements - perhaps you can use those. You have to be a partner in those choices along with our part in getting items constructed / installed. Good luck with your home and sorry we cannot further help you." I was extremely disappointed by Gail's email. After discussing the matter with her by phone to no avail, I decided to share my experience everywhere possible. I now know that I am not the only person who has been treated this way after reading the terrible experiences of others on Yelp, Google and other online sources. Not a fan, and do NOT recommend! read more

I really like this store. They have a huge selection and they have reasonable prices. They have a great team working there too. The ladies are very helpful and efficient. read more

Pretty fabrics but extremely rude staff. The staff never asks me if I need help and when you finally get their attention they are unpleasant to deal with. It's like you are bothering them to do their job. If you don't know much about fabrics and ask common questions, they can be very condescending. I've never had a positive experience there. I will be sticking with Brentwood Interiors...the staff is super knowledgeable and very pleasant and they have a beautiful and large selection of fabrics to choose from. read more