I do not recommend this company... If you want Company to…read morecome out, do a quick fix not fix the unit so your unit breaks down within 20 days then they come back out charge you again then order a part charge you to come back out and install the part then the part doesn't last 24 hours charge you again to come back out the next day then order a new part and then install the part and then charge you again use this company. This company is the worst company ever they will overcharge and not fix the issue

My house wasn't staying cool yesterday and I needed AC - stat! I spoke with both Jackie and Angela…read moreon the phone who were both very kind and professional and did everything they could to get a technician out to me as soon as possible. I was shocked and so pleased when the technician, Hunter, was at my house so quickly! He was friendly, professional, and thorough. He also worked outside in a ridiculously heavy downpour! He had my AC working in less than an hour. I needed a new capacitor and some Freon, and the cost was just over $300, much less than I was expecting for a call like this. I am very satisfied and will not call anyone else but Pritchard when I have an HVAC issue in the future. I was comfortably cool in my home much sooner than I had expected! I am a very satisfied customer!

Mike did an excellent job with maintenance on my HVAC unit In anticipation of summer. I had the…read moremaintenance program and because I had such a good experience, my daughter is going to call to sign up also. than you, Mike!

DO NOT USE THIS COMPANY:…read more I would like to offer a word of caution regarding using this company. My concern is not with the company or the folks they sent to do the work. The guys at our work site have been fantastic. I am speaking specifically about the man who drafted our original proposal and the last proposal dated 12/27/2024. When I first met Jim Steffan, I told him we wanted a turnkey project, including running the gas lines from the tank for our generator. He said his quote would include everything needed to get us up and running. We both knew that finding and leasing a tank was my responsibility. I already had a quote from a company in Brevard that said exactly that. Mr. Steffan sent me a quote not long after he came by the house and the quote was absent of any details other than the price. I didn't give it much thought at the time as we have had quotes like that from your contractors before and everything turned out just fine. On 12/24/2024, I signed the contract agreement. Sometime after signing the contract and after they placed the generator on our property, I had a conversation with Mr. Steffan. That is when he told me that his company doesn't run the gas lines and said that it was the propane company's job to do it. I spoke to the propane company who said they do not. I also spoke to a guy on the work crew for Rutherford Heat and Air, who said that they absolutely do run gas lines. The following is what I feel is the smoking gun, regarding my opinion that Jim Steffan is engaged in deception. Mr. Steffan told the owner of the company that he told me from the beginning that they don't do gas line work on these projects, and had it illustrated in a quote that was sent to me. That is a lie. The first time I saw this quote was June 6th of this year, in an email from the owner, Eric Fenster. Mr. Fenster is the owner. In his email he tells me that Jim Steffan is an outstanding employee who does not engage in deceptive practices. He included a screenshot of a quote that says "homeowner is responsible for the gas line from the tank to the generator". I have never seen this quote before. If I had, it would be in the file on my computer for this project. Here is why I believe Mr.Steffan is not telling the truth. The date on the quote that he claims was sent to me is dated 12/27/2024. I signed the agreement for this project on 12/24/2024. We paid half of the project cost on 12/26/2024 Both the date the contract was signed and the date we paid half of the project cost were before the date on his quote that he claims was sent. If his quote was legitimate, it would pre-date both the payment and the contract signing. It does not. Another thing that is suspicious is the fact that they sent me a screenshot of the quote dated 12/27/2024 instead of the original. I believe that he created this document on 12/27/2024, after the contract was signed and after the down payment was made. As for why he did it, I am not exactly sure. The pessimist in me says it was to gouge more money from the project. Perhaps he gets a percentage of each job that is done. The "why" he did it isn't easily proven, but his story of him sending me that quote might be determined by taking a few minutes to look at his sent emails. I would bet that there is no email sent to me with that document attached.

Brent Jackson is awesome. Our AC stopped cooling on a Friday night (of course!) so when I called…read morearound in the morning, I was not hopeful. Brent saved our weekend and was here by mid afternoon on a Saturday. Took about an hour to get it all shipshape and we are back to cooling off. So appreciative to Brent for his timeliness, professionalism, and ability to get things fixed. It ended up that the unit had literally frozen up and was low on Freon, so he took care of both of those. And almost best of all, he had an online scheduling app with appointments available. Unusual for a lot of small companies but most appreciated. Thanks Brent!!

Mr. Jackson did an excellent job repairing our ac unit; however his vehicle left a 25 ft path of…read morepower steering fluid on our asphalt driveway. He told my husband he would inspect the damage, but has not contacted us in more than six weeks.

We all know that if we don't maintain the things that we have they will turn to junk. Childers I…read morefound them polite, professional, and able to schedule a quick appointment. Thank you Childers, I look forward to our business relationship.

From the owner: Childers Heating & Air Conditioning has been service the Carolinas since 1951. From our family to…read moreyours, we are here to help take care of all your home comfort needs.