This business has a very, very dishonest operation. My family has had a cleaning person for about…read more40 years. So definitely not strangers to the industry and standards. Over the past year of working with Kayla there have been consistent changes to her prices without notification, consistent attempts to nickel and dime an extra dollar out of us. She charges for every single dish she loads to every single thing she folds. When our normal cleaning went up by $100 out of nowhere a few weeks ago we inquired to why that was and she informed us that we are now paying a $20 Venmo transaction fee in addition to all these other charges to the same stuff she's been doing for a year. She did not notify us before she raised her prices either. When my family decided to terminate services with her, she referenced a contract that says she needs 30 day notice before ending. A few weeks ago we gave her notice that her rising prices were not something we can continue to do and she said she understood and then this week informed us that she needs an additional 30 days of payment to terminate the contract. When we asked her to at least clean if we have to pay $1000 (2 cleanings) can you at least do the cleaning. She refused stating after we complained about the prices she doesn't feel comfortable working for us. So she's got VERY thin skin. Words cannot express how dishonest this person is. It's really nice that she has a spreadsheet and she itemize all the things she has done which makes her come off as incredibly professional, but what it actually has shown itself to be incredibly dishonest, deceitful, & shady practices. As a business owner myself and having a family that has multiple businesses, we are very familiar with the nuances of entrepreneurship, but we are also big believers in honesty and transparency and this person does not uphold that in anyway. Recently we have found that she has been posting photos of our home (master bath and messy kitchen) on yelp and Google without any consent or permission. Legally, this is called Unauthorized invasion of privacy. This is grossly illegal. Good thing we have a lawyer in the family and will probably be dealing with her accordingly. ***update: She continues to lie in response to my review. This person is continuously disgusting and I'm sure she's gonna just continue to get this review removed. Remember good & honest people don't go around calling themselves a "good & honest person", they just are!

We recently hired Croy's Cleaning to take over weekly cleaning at the home of our aging mother…read more Requiring a walker or wheelchair to get around, it had become too difficult for Mom to keep up with housework. With two pet cats, she was drawn to Croy's use of eco-friendly cleaning chemicals. After cleaning, the house smells fresh .. and everything looks neat and dust-free. We shopped a few companies and found Croy's prices to be reasonable. The service is friendly and courteous. We are very happy with this Company!

Hired Ms Grace out of Fairview Heights, IL to do a move out cleaning of a house I rented…read more Their site says they take credit cards but the woman that the Ms Grace company sent, Angie, that "cleaned" the house would only take cash. There were extra charges for cleaning fixtures like ceiling fans, Baseboards, inside the oven, inside the refrigerator, etc. All of these charges I agreed to because I was moving out and was required to have the house professionally cleaned. So, how hard could cleaning an empty house be, right? WRONG!!!! When I returned to the house after Angie "cleaned" it, i found that the refrigerator was still the same as before, the oven was the same, and ceiling fans had residue on them, the bathroom faucets were spotty and not shiny, and she left trash behind (I thought she was supposed to clean!) ... so not cleaned as I expected considering all the up-charges! I think my teenager would have done better. The only thing that was done well was the carpet cleaning, which was also required to be paid by cash directly to Angie, and she said she would then pay "her guy" the carpet cleaning service. The carpets looked great. Further, Angie was not the most friendly or professional person in the world. She talked over me and interrupted constantly, and constantly reminded me of how much she was doing for me. I thought I was the customer?!!!! I went ahead with the service because I was under the gun to get out of the house before the end of the lease. Buyer beware on this company, and especially if they send Angie to do the work.

Rosemarie came to her appointment on time. This is the first time I have used this service. She…read morecame specifically to do a balcony 5' x 14'. I sat here and watched her the whole time. She did not dillydally and it ended up being a two hour job. I was really surprised on how much dirt a high-rise balcony can collect from not cleaning. Rosemarie really must love her job because I found her singing while she was cleaning the windows and wasn't afraid to put a little elbow grease into this tough job I will use the service again and highly recommend

Hired Michelle to help with a deep clean at one of my client's properties before it went on the…read moremarket. Got several compliments from agents that showed the property, mentioning that the home was well kept and clean. You will not be disappointed. Michelle was quick to respond and made sure no spot was missed during the deep clean. I would definitely hire her again.

My team, headed by Kailey, did a great job!! They were extremely thorough - kitchen was spotless…read moreand well as a wonderful job in my bathrooms! Such a good feeling to have a spotless house!!!

Andrea did a very thorough job in 2 hours to clean for our " move out" clean…read more She was very responsive to text messages and provided great value for money. Would recommend her services.

I which I could give 0 star. Rude customer service and bad service!…read more It's definitely a lot more expensive compared to other cleaning services that I used in the area. For comparison, the first service they charged me $270, for other companies that I used before the cost was between $180-$220. The quality I got is very similar to what other companies provided. I gave a star for the flexibility as they were able to come within a day or two that I called. None of the ladies who came speaks English so the communications took time and also I think there might be miscommunications due to language barrier. I was explained the initial phone call of the services provided and I decided to do a regular cleaning instead of deep cleaning because I didn't need most of the services offered in the deep cleaning. They said for regular cleaning the they will dust off surface of furniture, an example I can share is that I have a cat tree in the master bedroom, they only dusted off the bottom of the tree and left the top undusted. I ended up paying $270 for the first time clean, and then I was not satisfied with some dirty spots that are pretty obviously seen on the wall, so I had to agree to pay $135 for them to come back and fix the wall, even though they said in their service agreement that the fix should be free if the customer is not satisfied with the clean. However, upon arrival, they changed the price from $135 to $180 on the spot because they say it will take at least one hour to clean the wall. At the end of the day, I paid $450 IN TOTAL for this clean. It was not even a deep clean. They didn't even clean the fridge or oven, which was fine because I didn't ask for a deep clean. The deep clean would cost a lot cheaper than $450. The deep clean had a discount of 30%, they could at least offer me a discount, but they didn't. I am disappointed that I paid $450 for a regular clean + a fix. I WILL NOT be a returning customer. They are a lot other cleaning services in the area with better price and service. I would definitely NOT recommend using Olivia's services.

Olivia's is incredibly reliable, trustworthy, and provides great cleaning. I have worked with…read moreKatherine and her team since March 2019, even across multiple moves. There has never once been a time they haven't shown up - something that's difficult to say these days - and they are consistently flexible when our schedule changes. They also periodically offer great deals on deep cleans or add-on services which are incredibly helpful for maintenance or ahead of hosting big events!

I hired them to install wallpaper. The pattern was not…read morematched and several seams opened, the cutting at the ceiling was awful. They scratched my cabinets with a razor knife

These guys did solid work--and then some! They even went above and beyond, tackling a few extra…read moretasks just to be helpful, which we really appreciated. The only hiccup was at checkout when the final price came in higher than we originally agreed on. The increase was due to the job taking more time and requiring more materials, which I totally get. They were already giving us a great deal, and even with the adjustment, it was still very fair. I just would've appreciated a heads-up before the total changed. That said, I'd still recommend them without hesitation. Not only was the work well done, but they were on it. When we dropped the ball on our end with supplies, they stepped up and kept things moving. Once we gave them the green light, they jumped in and finished the job as quickly and efficiently as possible. Friendly, hardworking couple--thanks again for your help! Pic is how amazing she did cleaning the tile on my bath tub. I wish I had a before to show how gross it was! She really transformed it. The tub is damaged- it won't get cleaner than that.