This company does garbage work - and they don't seem to care about it. We didn't use them by choice, but we bought a new home from Richmond America and they used them for tiling. We had an optional tile backsplash in the kitchen (for which we paid $2000). It looked like a child went and randomly glued tiles to the wall. They agreed to re-do - and it was exactly the same. They did it a third time and it still looks horrible. Tiles are not aligned and not flush with the wall. There are big empty gaps around electrical sockets. After their third failed attempt they just dropped it, didn't respond and didn't follow up. They simply do not have the skill set they advertise. Richmond America shares some of the blame for not following up and for allowing such poor quality contractors to work on their new-builds. Here are some pics of their handiwork (tiles are supposed to be flush to the wall) read more

Images Flooring - a closeup of a white tile wall - Flooring Near Me - Englewood, Colorado

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Our builder used this company for the flooring and countertops in our brand new home. The tile installation is beyond substandard. They have told us that our basement bathroom is a complete redo. 7 month old home. Floors are uneven, shower and tub areas are laid unevenly and tile lines are not straight. They installed defective pieces of tile, and did not use a wet saw to cut my very expensive porcelain tile. Each cut piece has a jagged edge. Corian sill is installed poorly, and the repairs they DID complete look worse than before they started. Builders who use this company are tarnishing their reputations. read more

If a zero were available, I would have used it. Once you complain, and I did after waiting 2 years for 1 job and 8 months and counting for the other, the job is still not done. 2 year job is with the flooring installed. 5 inspectors, flooring rep, my inspector, their managers, and an independent inspector. They refuse to provide me with any reports. The flooring company agreed to provide materials FREE to me. Images would pay for install. Their excuse? Backorder. This is basic engineered wood. When fixing a sloppy job by the builder, their man put a nail thru the waterpipe. They decided to replace a minimal part of the pad. I had to move the furniture because they would not to fix. They refused to put the baseboards back. While their other carpet-man was here to make the fix, he refused to call the site supervisor. He would not. Never, ever, buy from them unless you have the need to be frustrated and miserable. Why don't I hire a lawyer? It will cost more than if I make the fixes out of my pocket. Why do I have to use them, because the builder of my new townhouse does, Dreamfinders. The latter multiple issues will show up on another self. Buyer Beware read more

Horrible company. Our builder used them to install our hardwood floors and after a year, we saw how bad the quality was. In our first year, the floors were warped and we found out that the finish job was not done properly. They denied our claim to repair when our year warranty was up, claiming our 9lb dog was to blame. Our neighbor sued the company through arbitration and won, stating they did not properly stain the floors. We decided to do it ourselves and not deal with the non responses by Mike, the GM. If you have a chance to NOT go with this company, consider shipping around and try someone else. You won't regret it. read more

ATTENTION BUILDERS: DO NOT HIRE Images to install flooring and tile in your homes. If you care at all about your homeowners satisfaction, you will not hire this company.The craftsmanship is terrible and the customer service after closing is absolutely horrific. The Images supervisor RG is a very nice and helpful person, and I want to note this review is not a reflection on him. Sadly, he has people working for him that are absolutely terrible at their job. I have had the most horrific experience with Images. I built a home through a builder so I had no choice in working with them. The tiles were laid horribly, uneven and not symmetrical. Many of the tiles were laid at different heights, so all the tiles were not flush when looking at them. The tiles were also not symmetrical where all four tiles are supposed meet in a T shape. I have spoken to many other home owners in my development, and several were also shocked and disappointed by the poor craftsmanship of the tile work. I spent $35,000 at Images to upgrade tile and flooring, and the work that was done is absolutely not up to the price point that I paid. If you are a homeowner reading this, I highly recommend not spending a lot of extra money buying expensive tiles at Images, because the craftsmanship you will receive is sloppy, quick, and careless. The tile work was so bad in my guest bathroom that I had to rip out the entire bathroom floor, and pay another person $2000 to lay new tile. Ultimately, the poor tile work was somewhat rectified due to the diligence and care of RG and I am grateful for that. It's impossible to rectify all of the tile work because everything would need to be ripped out and redone. What really led me to writing this review is the HORRIBLE customer service. After spending $2000 to rip out and reinstall new tile in my guest bathroom, the wood flooring (installed by Images) was not at the correct height to sit flush with the new tiles that I installed. I requested that Images put a transition piece of wood between the tiles and the wood floor so they sit flush. The day the installer came to fix another piece of wood in my home and install the transition piece in the bathroom, he informed me he was instructed to not put the transition piece by the guest bathroom because I installed the new tile on my own. When I called the office manager and told her I would happily pay for his time to install the transition piece (which would take 15 minutes) she said to me over and over "we will not touch it". I am horrified that after installing terrible tile work to the point of needing to be ripped out and reinstalled, Images was unwilling to take 15 minutes, which I would pay for, to install a transition piece for my new tile. What made this experience even more terrible was the rudeness of the office manager that I spoke to. I would expect someone to nicely and politely say they are not willing not help me, give some understanding to my frustration, and maybe even point me in the direction where I can find someone to do the work I am needing. Instead she kept telling me that Images "will not touch it". Absolutely ridiculous. I've never had such a horrible customer service experience with a flooring/tile install company in my life. Builders should not work with this company if you want your homeowners to be taken care of and treated with kindness after the closing of their home. read more

Images is one of those places you would not work with on your own. If you are building a home, or working with a builder, they will send you to Images to select flooring, cabinets, tiles, etc. Their selection is limited, outdated, and overpriced. The service is an embarrassment. I worked with Kim, and while she was friendly, she clearly had no idea what was going on. My townhouse was one of six built at the same time. Interestingly enough, several of the different townhome owners received different options and answers on what was available, even though we all had the same "package." My neighbor was told he could use certain wood flooring options, while I was told this was not possible. Another neighbor had different cabinet selections. Yet another neighbor had different options for staircase flooring. The backsplash for our kitchen was installed incorrectly. Instead of replacing, they reused the same tiles to try and fix it. When this was not up to par, I had to argue with the owner over THEIR mistake. They installed the wrong color cabinets, and I am still waiting for repairs since some of the cabinets have dings and scratches. My neighbor's bathroom vanity was installed with a large crack in it. She had to call to have it fixed. Over one year later, me and my neighbors are still dealing with Images to fix their errors, mistakes, and poor work. If your builder recommends using Images, ask for a credit and go elsewhere. Avoid this horrible company at all costs. read more

I've had 3 appointments for this company to come on-site and fix some caulking issues and each time, they've forgotten about me or just didn't put me on the schedule. The actual workers who have come are really nice and helpful but getting them here is the issue. In addition, they didn't install our hardwood floors properly and caused a lot of chips which they said they'll replace since they're under warranty but again, I'm waiting for them to show. The rep suggested I buy a black sharpie pen and fill in the chips. I spent $8,000 for these floors and that's not good advice when to floors weren't even 30 days old. I would never use them in the future except for them to fix things under their warranty. read more

I have used Images for two remodeling jobs - basement finish out and remodel of the kitchen and flooring on main level of the house. In the basement, I chose carpet and tile including a big shower surround with a glass inset. The tile work was the best I had ever seen and I used to build custom homes! Carpet install was the same quality. In second remodel, I installed new hardwood floors that had to be laced in with existing. The outcome was astonishing! There is not a single flaw in the hardwood and you cannot tell that the existing floor was older and a different color. I purchased quartz for new counter tops and tile in a quadrefoil design - each one of those tiles were tiny and fragile and the install was tedious, but the result was fabulous! The quartz people also did a great job. The existing area was not a true angle, but somehow they built the quartz to fit and all sides and overhangs were even. Also, the Images Studio has a great selection of unique design elements and an extremely knowledgeable and awesome staff. I would do business with them in a heartbeat! read more

Our builder, KB Home, used Images for our flooring when the home was brand new about 4 years ago. From the very beginning we noticed that the floor would scratch at the slightest touch. We put pads on all our furniture before we let it on the hardwood floors. We had a Roomba that vacuumed it daily to keep debris from being on the floors and causing further scratching. We were very careful with our floors...so careful it was stressful. We put in several warranty requests through KB and had Images to our home several times. Every time they assured us that there was nothing wrong. One time they decided to insult us and said we just didn't clean well enough. I assure you, this was not the case. Now, 4 years later, our floors look absolutely terrible. The finish is dull, the floor is scratched beyond belief. They look worse than any other hardwood floors I've seen. Something is not right; they should not be like this. Very disappointed and would not recommend Images if you want decent floors. read more

My wife and I decided to do a complete remodel of our home versus purchasing a new construction. We used Images Flooring as our one stop shop. We had all new wood flooring installed throughout, new kitchen put in, 2 new bathrooms completely remodeled and new carpet. Our experience with our designer was extremely helpful. She was not only friendly but extremely knowledgeable and really listened to our needs. I would recommend Images Flooring to all of my family and friends. read more

We built a custom home and our builder recommended Images Flooring. We have had nothing but problems with them. Their field installation supervisor changed three times while we in the critical time of installing floors, tile, carpet and other. The owner refused to speak with us but would only communicate through our builder. They continually did not show up to complete work when they said they would. We counted at least 10 times when they were a 'no show' even though we were in a time crunch and were relying on the. Furthermore, they did not order the correct laminate flooring for our basement back in February 2014 and then wanted to up charge us for what they had in inventory when May came and it was time to install. I would not recommend them. read more

What a joke of a company!!!!!!! if I could select a negative rating I would. Company installed flooring in the house we purchased from our builder even though they knew there were previous issues with its reliability and then between the builder and Images, they chose not to stand behind the product. Now we have needed some tile work repaired because it was not done properly in the first place, and have had it scheduled twice and now they have decided to cancel on the second repair date because it snowed and their company policy is not to drive in the snow. ARE YOU KIDDING ME!!!!!! THIS IS COLORADO, IT SNOWS HERE AND YOU MAY NEED TO DRIVE IN THE SNOW. IF YOU ARE THAT SCARED TO DRIVE IN THE SNOW, CALL AN UBER!!!!!!! I am shocked that this company is still in business if this is their level of service. We have been waiting for these repairs since Thanksgiving, it's now the middle of January. I am also shocked that Steve has the nerve to question me when I asked him about driving in the snow. Maybe you get better service if you volunteer to go pick up the service technician especially in the winter. If you are looking at doing business with this company, DON"T!!!!!!!!! read more

Horrific experience. Zach came out to inspect our floor due to the filler being raised 1/6th of an inch between each board on our hard wood floor.(in addition to warping and raising of boards) After 6 months he told me this was normal wear and was the quality of craftsmanship I should expect from images flooring of Denver. This filler has now chipped off over time and is tan in color on a dark walnut hard wood floor. 1/2 million dollar house and this is what you get? I would not recommend to my worst enemy! read more