I happened to find this Salon while dining at Pretty Bird in the same shopping center. I noted its…read morename and called them when I needed a fresh hair trim :) I had a very pleasant phone call to schedule an appointment. The wait time wasn't long at all. When I arrived to my appointment, it was nice to see such a large salon with many stylists. Thank you Tenzin for cleaning up my long layers. Feels much better without the dead ends. I also appreciate the gentle wash/condition, warm blow out, and cutesy curl :) I certainly walked out of the salon with a pep in my step!

I found Keiji because I saw a woman walking toward me in park city and was struck by her hair…read morestyle. It fit her perfectly and I wanted my hair to fit me perfectly, as well. It had been years since I had a hair style I loved. Keiji didn't disappoint. I knew I found the right person when he took my face in his hands and studied my features for several minutes while he felt my hair the whole time. Then he went to work. Reminded me of Edward scissor hands! I came away with a stunning cut, that was sophisticated and edgy that perfectly suited my face and personality. I've been back several times since. He's also fun to talk with I highly recommend him to anyone looking for top notch hair artistry and exceptional service.

LOVE THIS SPA! Judy Gardner is the BEST massage therapist I've ever had the pleasure of visiting…read more The spa is very clean, change room equipped with a shower, anything you'd need. The relaxation room is so beautiful and staff is attentive and helpful.

Amazing! 5.5 hours of spa day bliss as a couple! My husband and I both walked out of our two hour…read moremassage raving about our massages! Personally I've never had so many services with such passion and attention to detail. Flawless. And then they went above and beyond with cute notes and chocolates in our lockers and they even had flowers and a Happy Anniversary banner for my husband and I in our treatment room. Absolutely phenomenal experience, we will 1000% be back.

I have pretty low maintenance hair and refused to pay salon prices for my regular trim. The school…read moreis an awesome way to save some money while still getting the salon experience with a wash and style. Just absolutely be prepared to spend twice as much time there as you would at a regular salon, they are students so they move slower, if you have the time I highly recommend.

You will not find Professionalism at this school. Starting with the director, Brad H…read morebradh@saltlakecity.paulmitchell.edu, going down to instructors, Jesse and Alex. They will not or cannot accept input, even when their students made mistake. Don't students go to beauty schools to learn. If customers don't voice their opinion, how do they learn? I wrote a complaint to Director Brad, but he ignored and never responded. A few people told me the same that they wrote but Brad ignored. I would not recommend anyone to go to school here or be their models for their students. They do not appreciate you spending your time to model for their students.

For Decades Twan is the premier hair stylish in SLC. He…read moreknows have to cut a variety of hair and it always falls perfect and looks great for weeks.

I have been going to Salon Keiji for a while. My first time going here since the collab with…read moreHairlab and I love my new hair, go ask for Rachele, she's fantastic at what she does!

Syd is patient and beautifully skilled at her craft! Quality care, technique, and products here. &…read moreI love not breaking my neck at the wash station, ergonomic chairs and sinks are a must. Service is amazing. Thank you!

Too much drama. Not professional and not all clients appreciate gossiping/ phone calls while at…read moretheir appointment.

It was fate and I was super lucky to grab an opening with Chelsea during the busy time of the…read moreholidays. Chelsea saved me from more tears as I'd had my hair highlighted 2 weeks prior with another stylist (at another salon) who ruined my color. Chelsea took on the challenge - consulted with some of her colleagues to determine the best plan to best fix my coloring and executed professionally. While my color isn't where i ultimately want it to be since it'll take time to avoid damaging my hair - it is still beautiful and no more tears. Needless to say, I have a new stylist. Thank you Chelsea!

The stylist did not color my hair as requested. Her process was totally foreign to me and my hair…read moreturned out completely wrong. I went to another salon to have it correct as I was not about to let her touch my hair again

Tyson is the master of hair and knowledge for hair. He has…read moregreat techniques and for teaching how to maintain and help your hair to be its best. And provides great products he has created with care for personalized maintenance you can use at home! Brilliant. He's great, fun to talk with and entertaining how he goes into action with his skills.

I have been going to Tyson for haircuts for more than 20 years. He is a total genius with hair…read morecare. I have never been disappointed. He is truly gifted and as long as I can afford it, I will never go to anyone else to cut my hair. Going to Tyson is always a terrific experience. Go to him and try him. You will not be disappointed.

Jarom was amazing! He has incredible sense for color, cuts, style and a great personality. I would…read morehighly recommend him.

This salon has some great hair dressers but unfortunately I did not get one. Kathy is not great…read morecharges too much and then just drops you for no reason. Really disappointing.

Micheal was awesome! Super nice and easy going. Great stylist! One of the first haircuts I have…read morebeen genuinely happy with!

it seems she has been trying to delete my original review so here's a new one…read more first of all i am honored to receive the famous "hope u heal" line u reserve for all ur bad reviews. guys this is an example of her condescending tone since our original call. i also want to say that although i do think Ariana's read on the situation was spot on and perfectly articulated, i had absolutely nothing to do with it. she is a complete stranger. if i were recruiting people to leave reviews, u would have more than just one couple things in response to ur last message: - a haircut this bad should be obvious to someone claiming to be a professional. - I dont think being a loyal customer entitles me to a refund, i think a bad haircut does. - i only mention being a recurring customer to emphasize 2 things-- the way you treat loyal clients with a **good track record**, and lost revenue for a business who *themselves* stated cannot afford a refund. - I was very careful to specifically not use the word shelf and that was intentional. - Ive had big short hair, i've had two wolf cuts, & i know how to style it. I would never request a jelly or anything resembling one. ever. (not that that's what this is) - I didn't request a blow-out. I was OFFERED one. Maybe it's not something y'all should offer in the first place if u will blame clients for accepting and use it to deny refund. - I wasn't shown the back of my hair, esp. not in final form. being in front of mirrors does not change that. this is low IQ. - I nearly accepted ur "resolution" bc u gave me no other option and i was genuinely trying to work with you. but ultimately, like i tried explaining on the phone, it would not have actually solved anything for me. simple as that. - yes actually... I did leave satisfied.. bc I didn't notice? and it's almost as if... that's the whole issue ???? hello ?? i want to make it clear that although i was preparing for a chargeback, i remained very polite and still tried my best to resolve this directly with the salon. i even tried to meet her halfway by suggesting a partial refund but she was not making the same effort, and became progressively rude. It's clear we're operating from fundamentally different premises. maybe that's the root of the problem here. Your position is that there's nothing wrong with the haircut itself and that I don't know how to style it. ok, I'll bite. for the sake of argument, let's assume that's true.... It still doesn't change the fact that this is objectively not the haircut I asked for or agreed to receive. on that basis alone, I am owed a refund due to service not as described. it doesn't matter if u think u can "make it better". improving something bad doesn't make it good, just makes it less bad. if you had any ground (or documentation) to stand on, u wouldn't have lost the case. having a "policy" does not mean you can do whatever you want. There must be exceptions for certain cases when mistakes are made. and you need to have discernment to know the difference from when someone's abusing the system. but that requires competency (in your field and in life), humility, and good faith. when a customer has been wronged, the burden should never fall on them to figure out a resolution that works for the business. It should be the other way around. why do i even have to explain this. If I were in your position, I would be mortified to hear a customer had this experience. my priority would be to understand what would make the situation right for them and do everything reasonably possible to make that happen. I personally would have offered a refund AND an adjustment. But ironically, that means taking accountability... fortunately for all of us, u have proven it yourself that you have never been capable of this (just a quick search to see how you respond to every bad review on here and Google) and to assume premeditation/malice is a really disappointing take on this situation and makes zero sense. why or how on earth would i plan to have a bad haircut? but if that's what were doing, i can do the same.... maybe you offer blow-outs for plausible deniability on haircuts gone wrong? maybe i wasn't shown the back on purpose so i wouldn't notice? i agree there are no winners or losers here, because at the end of the day i'd rather have my hair than a refund. but because i was so polite throughout the situation, you took advantage and at the end basically shoo'd me away & expected no consequence. the last text message you sent me speaks for itself. even a stranger was upset for me. by the way... I reiterated my points via email, not to rehash anything, but to have it all in writing for the case :) i've attached photos of my original review from Google, KJ's response from Yelp, and Ariana's review as well because it tickles me and they threatened to take it dow.