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    Image Optometry

    3.7 (3 reviews)
    Open 10:00 am - 7:00 pm

    Services - Image Optometry

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Image Optometry Photos

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    Image Optical

    Image Optical

    1.0(1 review)
    0.0 km

    I have been wearing glasses since 1974. I've purchased glasses from a wide variety of stores…read moreincluding; small-town shops, middle-of-nowhere sketchy looking shops, in French (which I don't speak), and Online. This is my LEAST favorite experience of them all. I am unhappy with both pairs of glasses because they seem off-kilter or something? My eyes ache and my head hurts wearing either pair even after having them for 2 weeks. BEWARE of their No Refunds policy that they don't have on the website or tell you about. I was able to return my online purchases-I'm telling you this because they use "cheaper than online" as a marketing tool. If they were upfront about exchange only, I would have bought online instead. To give Image Optical a chance to do better, I tried to speak with the Manager John Faires about these issues and Never got a callback. Then I sent 2 emails and filled out a customer survey. Nothing. I had to call in repeatedly to get someone to complete the Insurance portion which took almost 2 weeks to get Image Optical to follow up on. My 2 pairs of expensive glasses ($550) were due max 2 weeks later. 1 pair was ready. I got a variety of excuses pertaining to the missing pair. 2 days later the young guy told me they didn't pass quality control after I was previously told by the assistant manager they had been shipped. I said to Jaren that it took Image Optical from (March 26th until May 4th) to get me glasses that weren't even progressive lenses. (I have proof) "No, it isn't taking that long" was his response. (Not, We apologize for the delay and appreciate your patience) or any other quality customer service words. I am now uncomfortable with having to go into the store to exchange these unsatisfactory and expensive glasses. The way I was spoken to and the poor quality service influenced my decision to warn other consumers by writing this review.

    Image Optometry - opticians - Updated May 2026

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