Fantastic place to get glasses. The prices cannot be beaten. I encourage you to get a quote and try…read moreto compare with other places. They are top notch. They made me glasses in less then an hour, and when I had to order them in they were quick. I will be getting my glasses from here exclusively in the future. Highly recommend all their sales people, they really want you to get the best deal. ALso, cannot say enough positive things about the doctor, Ian Scholfield. Best optometrist around, always willing to find you a solution.

RE: Image Optical Woodgrove Mall Nanaimo BC Having bought…read moreone pair of glasses ($400.+) I had to go back because no one there had checked the appropriateness of the prescription for the reading part. Corrected with only a little pushing necessary. Later, I got another pair that will not sit squarely on the face, They are 'superflex' frames and go askew easily, constantly, making reading difficult and nauseating. As well, the bottom frame of the glasses do not fit in the channel of the frame making the glare from the bottom of the lenses brilliant at the bottom of my vision. When I returned to the store I basically got the brush off and there is nothing they can do beyond an adjustment to the ear pieces that does not fix anything. I have taken a felt marker to darken the edge of the exposed lenses at bottom so they don't glare into the eyes. That works though it looks off and if anyone asks I am happy to tell them where I got these substandard glasses. What is the point of having anti glare and transition applied at great expense only to be defeated by glare from the bottom of the lenses??? $400.00 buys a lot of bad advertising.

Absolutely appalling service: $1500 worth of prescription glasses ordered, which arrived on time…read moreand reasonably accurate. Nosepad fell off the everyday progressives. Simple enough. Just drive the 90 minutes back to the Nanaimo store for replacement pads. "Sorry that model is discontinued. You'll have to go on the Oakley website, fill in their warranty form, submit with a photo of proof of purchase, and hope they respond." Oakley website says "go to the dealer!" They got my money, so not their problem!

I went into the mall with my daughters and my eldest's daughters glasses broke. We had lost a…read moremicroscopic screw and the lens popped out. We just happened to see Lens Crafters right as we walked in. The sales rep Salturi? went above and beyond and fixed them free of charge.

The cost is the highest in BC, way over priced. Yes lovely decor and nice staff but is it worth it?…read moreI just wanted a vision test. Go here if you don't mind pay $100+ more than other places. I have insurance and still ended up paying on top of that and with the seniors' rate after MSP.

Might be the best but also the most expensive that I found. If you have insurance no problem. Found…read moreanother reputable place for 1/3 the cost.

The staff at Visions Optical were very friendly and knowledgeable. I purchased glasses there…read morerecently and I felt that the staff took time with me discussing all the lens Options. I will definitely buy my next pair of glasses there and I will be bringing my children in for a free eye exam.

I have been going to Highview for well over 20 years and they are wonderful. When my family started…read moreit was Edie & John and Laura. Laura is the last remaining there, she has 2 helpers and she still does a great job. Selection, prices and speed are all amazing. After 3 visits you are like family. Outstanding!

My eye test went smoothly the doctor and staff very friendly and professional…read more My local FYI location in Ladysmith was booked months in advance so I had to drive to Nanaimo for this test. I'm 82. After ordering my new lenses at the Waddington location on Nov. 20th I asked that they please be sent to Ladysmith for pick up. They aggreed. As the Post Office was on strike I had to wait until Dec 17th when it was over. When I didn't get them before Christmas I called FYI. It is now Jan 4th, I have called Nanaimo once and Ladysmith twice and after being told each time they will be shipped right away, they have still not been mailed.

My sister had broken an arm off her classes. FYI on Waddington in Nanaimo installed two new…read morematching arms and wouldn't charge us for them. Great friendly and efficient service - Shayne