I am a first-time customer at America's Best, so I'm offering my perspective on my experience as a…read morenewbie. My exam with Dr. Crofoot was efficient and educational. I loved the quick and easy technology-based exam and how friendly and patient Dr. Crofoot was. He took time to explain the process to me and answer questions I had about my vision needs. Chris, who assisted with my glasses, was also very helpful and made some recommendations for frames that will work with my high-index, transition requests and strong prescription. While I am still waiting for my glasses (it's only been a week) my contac lens order was ready in a week and Gaylord was so nice in helping locate where my order was when I arrived. I was nervous about switching providers after more than 20 years, due to a change in my insurance. However I am truly happy I found America's Best. Their pricing is lower than what I have experienced at my old provider, too. I love that they have designer frames and discount, or clearance frames available, too. I would recommend America's best, especially if you have a higher strength prescription, like I do. Thank you, America's Best!

No service whatsoever! Very simple prescription and I knew I wanted inexpensive wire frames. I took…read morethe frame & prescription to the person indicated and she told me the cost. No measurements of the distance between my eyes or anything else. Picked up glasses today, different employee, even less interest. Gave her my name she handed me the glasses. I told her the right earpiece needed adjustment. She took them back for a second and just said "here" "do you want a soft case or a hard case?" Again, no adjustments. I did it myself at home. Guess you get what you pay for.

I was so happy the day I went. Waiting two weeks I call them to ask about pick up date. She states…read moreoh there an error when they came on the 10th and it will be another two weeks. No one called, no updates. Nothing!!

I am 66 years old. This Dr and store are by far the best optical experience I have ever had. The Dr…read moretook the time to carefully examine me and refine the Rx until perfect! If you require glasses go here.

Amazing service, I had two eye exams booked for the same day, with my daughter's first cheerleading…read moregame on the day of the eye exams. I called to rebook one of my appointments telling the receptionist the situation. The receptionist put me on hold and said, Dr. Sam said he can see you both and will make sure your daughter is back for her game. Knowing that my daughter is going to need new glasses, because hers were broken, and a new prescription. I could not thank Dr. Sam and his amazing staff enough. With the help of Dr. Sam and his staff, my daughter picked out her new glasses and Dr. Sam said she will have them before Christmas. We made it to the game with time to spare. Thank you, Dr. Sam and your Amazing staff

Always great service and lots of caring.Dr Sam and staff are the best. Highly recommendedread more

I bought a pair of glasses a year and a half ago, and the frames fell apart without major…read morewear...took them in to see if they could be fixed and was told there was nothing they could do. I had spent a considerable amount of money on these....the reply was basically so sorry for you...TERRIBLE CUSTOMER SERVICE!

A very expensive lesson learned. TRUST THESE RATINGS and read the reviews before making an…read moreappointment here. Upon arriving I attempted to check in for my appt and was told someone would be with me in a few moments, no problem. One of the staff members needed assistance with checking me in so he asked for help from the GM, Jon. Jon, such a gentleman, raised his voice at me in front of customers and said I told him to cancel my appointment. This was repeated loudly and numerous times to the point where I had to show proof that I confirmed my appointment via text and email. Jon, attitude thang GM, was persistent and again repeated that he called me and I told him vocally over the phone to cancel the appointment. I respectfully let him know he did not speak with me however I did receive his VM and then played it back. Jon, such a kind soul insisted that he spoke with me. Here I am, showing up to an appointment that I canceled... The nerve of me lol. Besides the poor customer service aspect - the prescription to the lenses are incorrect and make me feel nauseas. I also ordered contacts and was told I was going to get 30 days worth of free contacts due to the makers rebate. I did not receive them and don't care to pick em up if they do come in.

Walked in with a broken nose pad and they fixed it at no charge, even though I had never been a…read morecustomer before. I will use them for my next eye exam for sure!

Thank you, Filippa and David!…read more I was trying to replace an old arm on my glasses, and I couldn't get the screw back in. I tried for an hour, no success. I finally called this store on Higgins Rd, and asked for help. David answered the phone and told me to come in. I drove up, and the parking lot was fairly full for a Saturday, so I was expecting to have to wait. I walked in, looked around, and then I heard a voice saying, "are you here for the repair?". And there was Filippa, just as pleasant and as friendly as if I was family! I explained my situation, and she gently took my glasses and arm and said she'd be back (estimated wait time between 2 and 20 minutes was what she told me). I sat down and waited, literally under 5 minutes, and here comes Filippa with my glasses, arm neatly replaced! Cleaned and everything! She explained that the spring arms are tricky, but that she was able to get it back on without any problems. She also said that there is no charge for repairs, and let me tell you, I will be back for my next pair of glasses when this one goes! Filippa and David are a great team and are clearly committed to a high level of customer service for all their customers, new and old. They know how to manage a busy shop, including me as a walk-in, and were professional, courteous, and caring to all. You both saved the day for me, truly. I take care of my Mom full-time, and I did NOT have time for a broken arm on my glasses! THANK YOU BOTH AGAIN!!

I have always had a pleasant experience here. I trust them with my eyesight, what more can I say?read more

I love this eyecare center. They are fantastic, so kind and sweet workers. They have never made me…read morefeel like an inconvenience with my million questions and are kind enough to go over any questions of mine. I call if I have any questions and the kind lady at the front desk always helps me out perfectly. The doctors are also the kindest people, always have great conversation and really care to get to know you. I love this location and I would seriously never change.

I had scheduled an appointment in advanced online. Where I can select from "avaliable"…read moreappointments. I made my appointment on 6/30 at 5:15. When i arrived early. Waited about 10 mins to check in which wasn't a big deal. The lady during that shift was utterly rude. Ignored customers. Lacked skills to handle situations. I had told her my appointment time she said it wasn't in her system and then I showed her my confirmation text message. She found my appointment and told me I was double booked. She refused to see me that day. Although I had booked the appointment a week in advanced. She was rude about it too with her facial expressions and tone. Aswell as misgendering the customer next to me. I told her I would leave and go somewhere else. Later today I recieved a text message stating I "missed " my appointment. When in reality I was refused to be seen. I took the afternoon off of work. So not only was it a waste of my time. I lost my money. Ever since the previous staff left the current staff does not know how to handle insurances, handle money, makes errors and have zero communication skills. All in all they should retrain their employees or hire ones that are experienced. That being said my family which have been going here for about almost 10 years will not be returning to this establishment. And if anyone were to ask about this location I would say go drive the extra 15 mins and go to arlighton hieghts. This location has gone down hill for the last 3 years.

Quick service, very friendly. Even offered to help me adjust an old pair of glasses! Would return.read more

Just went here to get glasses. Service is great! Person who helped even picked out frames for me…read moreand helped me so much with her honest opinion! They have titanium frames from Korea which was exactly what I was looking for, very lightweight and flexible. After I chose I was able to walk out the store in less than 30 mins with my prescription glasses. Very cute store, will be returning in the future.

About a 1.5: We were referred to check out Eye Hola Optical from a family friend who frequents this…read moreplace to purchase her eyeglass and sunglass frames. We had heard that this place offers both Korean and the typical designer brands, so we decided to make a trip out here. Unfortunately, the selection was extremely limited. However, rather than having a thoughtful curated selection, the offering was just appalling - none of the styles had any appeal and they were just all aesthetically disappointing. Honestly, I'm not sure how anyone could find a frame that they would be content with here. Service was friendly, but not at all helpful in terms of what we explained we were looking for - we felt that the frame suggestions that were made didn't fit the style nor matched the face shape at all; being told that a certain frame or style is 'popular' doesn't mean anything. Located in the Schaumburg Corner Shopping Mall, there's plenty of parking in the large plaza lot. +extremely limited and poor selection of frames +located in the Schaumburg Corner Shopping Mall +plenty of parking in large plaza lot

Came into Target Optical for an annual check up and to get an update on the contacts prescription…read more Making an appt online was very easy and their team called me 24 hours in advance to confirm my appt. The inside was very clean and actually had a lot of good glasses selections under well known brand names. I didn't wait long to go back for pretesting and to be seen by the doctor. Dr. Rathmann did a wonderful job explaining my prescription needs in an understandable manner. She was extremely personable and made me feel very comfortable. I felt like she went above and beyond to ensure I knew how to get my best prescription outcome. After my appt came the sales pitch. I understand that with the service will come the explanation of benefits but I felt as stern as I was on what I wanted to purchase that day, the person helping me kept pushing on additional items and "deals". If the manager had listened a bit more to me as a customer, I would have left giving this a 5 star review. Tip: One can use their Target Red Card for glasses and contact purchases to still save 5% and receive the bonus points.

The new doctor, Achyut Desai has a requirement for verbal confirmation for appointments or they…read morewill cancel a previously booked appointment. It is a brain dead requirement , because it defeats the entire purpose of an automated appointment scheduling system. if you need me to confirm my appointment , send me an electronic confirmation and I will authorize that. if there is a legal reason for needing a verbal confirmation, explain to the consumer rather than cancel the appointment that was made over a week ago. I will never set foot in a Target Optical if I can afford it. Glad we figured out what kind of "doctor" Dr. Desai is upfront. Saved me a lot of time. Now on to find a doctor that actually cares about his clients.

Terrible experience. Initially told me needed two new lens bushings at $40 each but will have tech…read morelook at it. A week later called me and said replaced bushings but needs new bridge and will have to order the part that'll be $200. Another week or so goes buy and they say glasses are ready. I went in to pick them up and the problem wasn't solved. The arms/legs of the glasses were still loose and charged me $200 and did not document what they replaced or fixed. I indicated that they didn't solve the problem and was not happy. They said glasses were fine as they replaced the bridge. I asked them if they did a full assessment of the glasses, and they "said" they replaced the bridge. I said I cannot wear them because they are loose and still flimsy. How do you charge someone but don't fix the problem? I will be filing with the better business bureau especially since I'm a senior. Very Dissatisfied Customer.

I have no issue with Dr. Steve; but with the policies of Pearl Vision as a whole. In brief, I…read moreordered new lenses/frames and needed before a went on vacation, it normally takes 7-10 business days, but it took over a month to receive. After trying to work with manager of store and main headquarters, only was given a credit toward frames for next year; which I don't need. I wanted a credit on the lenses/frames I ordered this year. I don't need new frames next year. Not happy, as I spent over $500 and got no satisfaction. I reached out to fill out a complaint form twice; have heard nothing back from headquarters. Think twice before ordering from Pearl Vision. Not good customer service. Only want your money.