All of the above mentioned was great except no written summary to give to my primary of why I was…read morethere, and what service was provided to me there.

Well, let me say how wonderful our experience went with PA Kyle Ramos. My mom had severe pain so we…read morewent to United Urgent Care close to her home. The office staff quickly checked us in and made my mom as comfortable as possible. PA Kyle was respectful and his bed side manner towards my 90 year old Mom was warm and caring. He patiently explained test results, prescriptions and made sure we were all set for follow ups with my mom's GP. The staff and office personnel are efficient and courteous. If you have an urgent medical need, go to United Urgent Care in Carson.

Went in for a biopsy. Mrs . Trisha , & Mrs. Ericka were very sweet. They explained everything…read moreclearly and they made the process feel so much easier. Erica was holding my hand while the doctor did the procedure. He also did a great job. I was anxious before getting the procedure done but it went very smooth. Thank you so much God Bless!

This review is looooong overdue, but I just have to say that I am so impressed and pleased with UMI…read moreGardena and especially with Tricia (Patricia), who is incredible. I was extremely worried about getting a biopsy, and all the other places I had called didn't have appointments available until months later. But Tricia put me on the Waitlist, and I was able to get a spot almost immediately! She took such great care of me, and really assuaged my fears. Erica, the ultrasound tech, was so friendly and helpful too, and Dr. Richard was not only highly skilled, but also very personable and calming. Can't recommend them enough!!

1st time here , and staffs are friendly and polite, especially Ms Vanessa…read moreThis place is cleaned n bright even the whole building looks pleasant not like Lomita location, busy n lights are dim . I'll come back this location even is farther, seeing someone welcoming and cheerful smile

I had one mammogram here in 2022 and haven't been able to get an appointment or get copies of my…read morescans since then because they don't answer the phone or call you back. I tried making an appointment in person and after acknowledging that their phone system is messed up, they told me to call the number. I think it's time to contact the board of trustees.

I must start by saying I was hesitant because of the reviews, but since it something I really…read moreneeded to get out of the way I was just hoping for the best. I had an appt for one type of image, which was easy to schedule and scheduler was helpful. X-rays are walks in, I arrived early and called back right away, and was also able to get an x-ray with no wait. I do recommend going as they open, buy the time I left around 10:30am they were busy. The entire staff was very polite and helpful, Gaby the ultrasound tech was super sweet and helpful during the process. Just like any office these days, patience is key. I understand frustration, but I didn't get that from this office.

Terrible Appointment Management, Unprofessional Staff, and No Accountability!…read more I had a bladder ultrasound scheduled for October 8, 2026, at 8:00 AM at UMI of Torrance. On October 2, UMI left me a voicemail saying no technician would be available and asking me to reschedule. However, on October 4, I received a text asking me to confirm my October 8 appointment. I replied "YES," and received the response, "Your appointment has been confirmed." I continued receiving messages on October 5 and 6 asking me to complete preparation forms. On October 7, UMI again confirmed my October 8 appointment at 8:00 AM and instructed me to arrive 30 minutes early. Even on October 8 at 8:06 AM, their system was STILL sending me appointment preparation instructions! Naturally, I believed the staffing issue had been resolved. I drove approximately 15 miles from Long Beach to Torrance, taking 35 minutes in morning traffic, and arrived at 7:50 AM. Two female front-desk employees appeared to be eating breakfast. They asked whether I had drunk plenty of water. I said no because nobody had instructed me to do so. They gave me water, which I drank. ONLY AFTER THAT did they check their system and tell me no ultrasound technician was available! If my appointment had been canceled, why were they preparing me for the examination? One employee said, "I left you a voicemail." When I explained the multiple confirmations I had received afterward, she replied, "Those messages were sent by the system, not by us." Seriously? What kind of excuse is that? Does she believe the clinic has no responsibility for messages generated by its own scheduling system? Instead of apologizing, she appeared to shift responsibility to the system. I received no apology or acknowledgment of the inconvenience. I found her response extremely unprofessional and lacking in basic common sense. I seriously wonder whether UMI's business owner and upper management know how poorly this facility is being operated. Do they know their system continues confirming appointments when no technician is available? Do they know staff begin preparing patients without verifying whether the examination can proceed? Is this how the business owner trains employees to handle patients and complaints? Is blaming an automated system instead of accepting responsibility considered acceptable customer service? Who supervises these employees? Who is responsible for correcting the scheduling system? Is this the level of professionalism and patient care that UMI's ownership and management consider acceptable? I unnecessarily drove approximately 30 miles round trip, wasting gas and valuable time. I am requesting $20 reimbursement for this unnecessary trip. My request for reimbursement is not about the amount of money. It is about accountability, professionalism, and respecting patients' time. I expect a medical imaging facility to employ competent, professional, properly trained staff who understand appointment management, communication, and accountability. Patients deserve better than the careless and unprofessional treatment I experienced. I still intend to return for my ultrasound examination and expect to be treated professionally. I welcome a response from UMI's owner or upper management explaining how they will address these failures and my $20 reimbursement request.

Parking is adjacent to the Imaging building, so it was easy access to the building. Front office…read morestaff were very friendly and helpful. The Imagining staff welcomed me through the double doors then walked me to the changing room; they provided clear instructions. The Radiographer was friendly and explained every step and move, which calmed me down. They provided ear plugs, ear muffs, and a wash cloth for my eyes, so I could relax during the procedure.

Came here for an Interventional Radiology procedure. While many things went well, they glossed over…read morethe things that really annoy a patient. This is a stressful time for the patient and family. Anticipate friction points from the patient's viewpoint and solve them before arrival! We lack time to work with you to solve your logistical problems. Light rail may work for some outpatients. Most patients drive to your location or someone drives them. So, they need good directions. The pre-admitting interview person gave generic directions to the place and Google Maps were no help at all. Develop good directions and work with Apple, Garmin, and Google to add them. After a failed map search, by chance we called 562-933-1550 (radiology scheduling) and a very pleasant lady finally gave us correct directions: navigate to 403 E Columbia St., from Atlantic Blvd turn right onto Columbia St., drive past the lime-green Diagnostic Imaging building, turn right into side parking, and park in places labeled "for diagnostic imaging patients". Walk across the street and check in at the outpatient surgery center. Helpful! Please program the MyChart automated Epic system to send those directions. MyChart sent the address for the Long Beach Medical Center, a large complex covering several acres and with many entrances. After checking in, the experience was good. Nurses Priscilla and Delilah were very professional and helpful. The interventional radiology team was also great. I felt sorry for the tech who pushed my gurney from the pre-op area through several doors before reaching the interventional radiology room. None of the doors were set to open automatically. He used the gurney to brace the double doors open. Implement automatic doors before an accident happens. The strong, sticky tape that provides antibacterial barrier and holds patient's neck in one orientation for three days was more annoying than the procedure. Warn the patient about this. On removal, the tape ripped off about two square inches of skin. The abrasions and wounds create an entry for infection, so patient's medical team may delay the follow-on treatment until they heal. Talk to a surgeon, preferably a plastic surgeon, to identify a better tape.

I only rate a 5 star is only because of Janet with that being said Where is Janet K. I never have…read moreissue getting our patients in, whenever a patient calls us back after issue with location I call janet to smooth things over. And I am getting many complaints now. When you have a great person such as Janet who takes her time who goes beyond the call of duty it's rare but truly appreicated. Janet makes my work load easier.

1. Scheduling is abysmal - waited nearly an hour in the waiting room for an MRI, although I arrived…read moreat the time scheduled. 2. Turn-around time is 7-10 business days to provide the results to the doctor 3. Staff - other than the receptionist - is friendly

I would like to share my very pleasant experience with Victoria. She is a very sweet, kind,…read moreand--above all--professional person. Thank goodness she was there; she put me completely at ease regarding the procedure. I had been dreading the MRI because I have a phobia of those machines, but she made sure I felt comfortable and well cared for. Thank you so much for truly understanding excellent customer service and for showing such empathy. I highly recommend her, and I will be bringing my whole family there for exams--even the ones my health insurance won't cover and I have to pay for out of pocket. God bless you, Victoria!! Regards, Claudia M.

Incredibly talented medical professionals with an are highly skilled, compassionate and kind from…read morethe first hello to the last goodbye . They are a tremendous treasure in the medical communit!

I called multiple times on different days to try to make an appointment. I made an appointment…read moreonline and provided both my email and phone number but never got any confirmation. I called to try to confirm and left a voicemail but no one ever picked up or returned my call. How can a place run like this?

Dr. Kian is by far the best chiropractor I've ever had. Unlike the previous chiropractors I had…read moreseen, he took the time to teach me about biomechanics and how exactly my bad posture/stretching habits negatively affect my spine and body. He also taught me numerous exercises and stretches to prevent further back aches and injuries. His adjustments were very effective, and he always made sure that I was doing ok before proceeding with further adjustments. If you're looking for effective treatment from a chiropractor who is very friendly and truly cares about his patients, I highly recommend Dr. Kian.

I had several X-rays and my mammogram done at this facility and my service was excellent…read more In the front desk, Hilda pleasantly greeted me and checked my insurance co-payments. She also gave me payments options which was wonderful. I was a walk-in and was told the wait would be 45 minutes. 45 minuets later, LeeOn the imaging tech escorted me to the back and performed my tests with ease. Everything was complete within 10 minutes and I left with a CD of my images. I was so Pleased with my care that I made an appointment for my mammogram the following week. I arrived and was escorted back at my appointment time. Jill, the mammogram technician, performed my tests with clear instructions and gentleness during the images. Everything was complete within 15 minutes. This is a great imaging center for X-rays and mammograms and I highly recommend this facility.

Very clean and modern facility. Staff have a great attitude. Great standard of care quality. Any…read morekind of test or scan. Very convenient location.

Came here for a routine blood draw and the overall experience was a bit better than I had expected…read more [Parking]: Gated parking lot with one hour free with validation. The first 30 minutes = $2.00 and each additional 30 minutes thereafter = $1.00. Daily maximum = $10.00. Don't forget to stamp the ticket at the Quest office counter before leaving. Otherwise, there should be plenty of free street parking if you come early enough and don't want to worry about parking validation. [Process]: There were no receptionists at the counter at 8 AM. Visitors can use the kiosk to check in or use the online check-in link provided in the email. I clicked the online check-in link and it took less than a minute to complete the process. I arrived at 8 AM and was done in less than 10 minutes after checking in. To my surprise, I didn't have to make a fist and the phlebotomist was still able to complete the blood draw within minutes. The waiting room also has a screen showing the number of customers currently being served and the number of customers with scheduled appointments within the next 60 minutes. [Lab order]: I forgot to bring a physical printout, but the phlebotomist was able to locate a digital copy by searching my name and birthday. Otherwise, customers can email a copy to PSCCWK@Questdiagnostics.com. [Conclusion]: A fairly efficient process when everything aligns from having an appointment scheduled to having the lab order ready.

I usually go to Labcorp for bloodwork but had to go to Quest because of the paperwork I was given…read more After creating an online account and setting an appointment, the process was very smooth and everything was done efficiently and professionally. About the only thing I don't like about this medical center is that you have to take a ticket when entering the parking lot and need to remember to stamp your ticket before leaving the office in order to avoid paying for parking. This is the only medical center in the area that tries to charge people for parking. Not the fault of Quest though.